Outstanding cleaning, dentists, and billing staff! Thorough, professional, timely, ... All great!read more

Dr. Rosenstock knows what he's doing. He made a tough procedure as smooth as possible and did an…read moreincredibly professional job. I know, I've had a lot of work done over the years and this is my top pick for dentists.

Jason is the best. I actually hate to share as he might get too busy. I met him 7-8 years ago a…read morefew years out of dental school. He did an excellant job capping six front teeth. For health reasons, I had not been back for about five years. He is just better; reasonable, only does what you want; no big push for higher price services. I tried a dentist closer to home, Marathon. He wanted $30,000, wanted to replace a bridge due to a chip for $7,800. Jason said he'd just patch it, no cost. Total estimate $14,000. It wasn't about the money just the excellant service, honesty and fair pricing. I won't go any where else.

Beware of misleading billing practices and high-pressure sales tactics at this practice. The front…read moredesk falsely claimed a $59 copay, which was actually an unauthorized upcharge for gingival irrigation despite a regular six-month cleaning schedule. The appointment felt more like a car dealership than a healthcare visit, marked by aggressive upselling for Invisalign, a $595 night guard, and X-rays excluded by the insurance waiting period. Staff also withheld physical receipts at checkout, deflecting to an unreceived email that ultimately required logging into a separate patient portal. During the exam, the dentist pushed an expensive multi-thousand-dollar treatment plan for supposed dental issues, contradicting three years of clean records from a previous dentist in Orlando. Future patients should get all prices, treatment plans, and receipts in writing before consenting to any work, and verify insurance coverage for specific procedures prior to sitting in the chair. Never let your guard down here, and take the other negative reviews of this practice at their word. Furthermore, responding to their response to my review: Old Town Dental's defensive response to my initial review completely misses the mark and shifts the blame entirely onto the patient, proving the exact point I made about their lack of transparency. Telling clients that they need to 'better understand their benefits' is a classic deflection tactic designed to mask a fundamental failure in communication. True transparency doesn't mean hiding behind a generic, corporate PR script or expecting everyday patients to magically decode complex insurance jargon on the spot. It means providing clear, comprehensive, and upfront out-of-pocket cost estimates before any dental work is ever performed, ensuring that patients can give genuinely informed consent without nasty financial surprises waiting for them at checkout. When a healthcare provider responds to honest consumer feedback by gaslighting the patient and playing the victim instead of owning up to obvious communication gaps, it only reinforces the high-pressure, uncommunicative environment they are trying so hard to deny. A truly trustworthy practice welcomes open dialogue and clear explanations; unfortunately, this response demonstrated the exact opposite, confirming why so many patients feel alienated by their approach.

First experience was terrible. The second visit's redeeming factor: Carlos. If he was the one to…read morehelp us on day one, we would have easily lifted review level and stars. Staff are young and inexperienced. Two people "in training" on their first day were paired up to take X-rays and assess patients. What should have taken 5-15 minutes took 2 hours and 15 minutes. No one stepped in to help the trainees. At the end, only after we noted our discontent, did someone say "we are short-staffed". Before that, both days, they blamed their own staff's lack of knowledge and experience on, "they are doctors from other countries". The young girls at the front desk, rather than encourage and praise their "doctors from other countries", protecting and defending them, chose instead to use it against them as faults for being inexperienced and slow. If we hadn't been forced into pre-paying our cleanings after the initial exams, we would never have set foot in this establishment again. Now we are hoping they repay us what they owe, as our insurance covered everything.

I reviewed this dental office a couple of years ago when I first went to Dr. Guthrie. She is no…read morelonger at the office now. Her care was great but the office is overstaffed and they charge now for your "free" cleanings that you are supposed to get with your insurance. I went in to have a cap cemented back on. It came off when flossing. They wanted to charged me over $800 to just put the same one back in!! Thanks but no thanks! I was still charged the $50 + 3% credit (debit) card fee for the office visit (for nothing). I will not be going back.

Dr. Jones and his staff are so incredibly kind and supportive! I've been coming to them for the…read morepast year a few times for exams and recommendations about a fractured tooth. I've never had a cavity or anything so at 49 years old I feel like a terrified little kid and they are so wonderful! They've guided me how to keep my natural tooth as long as possible, never rushed me toward any procedure like crown, root canal or extraction until now when the tooth is really needing to be taken out. Even then, Dr. Jones was happy to refer me to a local surgeon who does sedation which they don't do at Paradise, in case I was feeling like I needed that. I so appreciate the attention and care I've received as a patient at Paradise!

Best dentist in the history of all dentists. SO HONEST AND AMAZING. Never in my life have I left…read morethe dentist thinking wow, what a great filling. I couldn't help but rant and rave for an hour about how amazing the staff was even though I couldn't feel my face. I cracked my tooth so bad this morning I thought for sure I needed a crown, I had anxiety all day about how long it would be until I could fix it, how expensive it would be.. To my utter disbelief they fit me in the same day AND fixed it immediately with JUST A FILLING! Any other dentist would have said welp, you need a crown! And called it a day. But no, they were incredibly skilled, it was really comfortable, they were so kind, very fast, and actually affordable. I can't say enough how grateful I am.

I had dentures made through Isle Smile due to COVID and not going to the mainland…read more The cost was double and the time frame was months, (8 months)instead of the same day service that I'm use to getting. Then charged me an additional $500 for a insurance program. This was the worst experience that I ever had and I've been wearing dentures for 30 yrs. The office is a bit schizophrenic in decor... guess that should have been my first clue.

Dr. Pape is stupendous!…read more She comes across as very caring - and she does care. For example, each time I go in, she instantly recognizes me and almost magically recalls the details of my teeth/x-rays. Highly recommended.

Had an emergency extraction for my 8 year old. They got us right in & did not over charge us. Has a…read moregreat plan for uninsured to have maintenance dental work. Highly recommend Dr. Ong.

Both Dr Schwartz and Dr Glynn are the best. Recently my wife had a problem on Friday afternoon, and…read morethere was no convenient time suited for her work and the dental office. Dr Schwartz called her over the weekend to -- not only to check how she was doing and but also found a way to schedule her in for Monday. Dr Glynn, likewise, always checks in the evening after a procedure and readily available on any emergency situations.

Took me 3 weeks to get in to see Dentist doctor Rodriguez. Explaining several times it was for a…read moretoothache. Finally got an appointment on 12/20/ 2018. Wrote right on the front of the admission form pain in tooth as reason For seeing dentist . Everyone in the office was in a hurry as they kept telling me over and over that they were not open the following week between Christmas and New Year's. My dental exam was very rushed And in my opinion not done correctly because they were in a hurry to get out of the office for the holiday. When doctor Rodriguez was finished with his exam I was not given any time to discuss the tooth that was hurting after he told me that was nothing The cavity in that tooth was not deep enough to cause pain. Doctor Rodriguez disappeared and was never seen again during my appointment I was shown to the front desk with the cost of my options. I explained I was in pain and would like to have an appointment that day or the following day last day they were open through the holiday season to get that to fixed to where it would no longer be hurting. Front office staff informed me that There were no openings in the schedule to Do a filling on a truth but there was openings for teeth cleaning. I explained again that I had a toothache And the front office told me there were no openings until after the New Year. To further insult me I ask if I could have prosthetic teeth put in and was informed that doctor Rodriguez only worked in the clinic there on certain days and did not do prosthetic teeth for that clinic if I wanted prosthetic teeth I would have to go to the other clinic he worked for fit did not accept my insurance because the other clinic was cash only. I was left the entire holiday season with a toothache because doctor Rodriguez did not care about the pain I was in just to get through the patient load so that he could take his holiday vacation. Wouldn't take a dog to get its teeth clean they're much less a person. RHN KW Dental 3706 N ROOSEVELT BLVD STE E KEY WEST FL 33O40-6613 AND Hector Guzman Dental Office 3930, 2758 N Roosevelt Blvd Key West, FL 33040 Are the 2 offices that doctor Rodriguez works out of.