After we had traveled all day from Edmonton, the front desk threw a wrench into the first night of…read moreour trip. We had confirmed a room advertised as "Pet Friendly | 2 Queen Beds." We had even put in the credit card they demanded to secure the room. When we arrived, one of the woman at the front desk told us, "Cats are not allowed." As if that wasn't insulting enough, they acted as though we should have known this - even after I showed my confirmation document that included a pet. "Oh, that's only for dogs," she insisted, not nicely. "You should have read the hotel policies posted online." I have traveled around the world, and never even thought of looking up a hotel's internal policy statements. A second woman at the desk looked at me sympathetically, clearly embarrassed by her boss' behavior. I tried calling the Best Western helpline. A woman there transferred me to someone calling herself Tiffany, who put me on hold a couple of times. Finally, she came back to tell me the same thing as the front desk, even though she had initially agreed that this sounded outrageous. Naturally, I asked her to give me a good reason to ever trust Best Western again. At this point, I cannot imagine putting any part of a trip in their dishonest hands. The first woman at the reception desk finally made a few calls, upon our insistence, and found us a room at a motel in Sicamous. I did appreciate that gesture and have reviewed the other place; interested travelers can find that on my Yelp page. Meanwhile, Best Western still has their falsely advertised listing online. I just found it and will paste the screenshot below.

Dirty dirty dirty Misrepresented my stay, rude staff, room…read moreat the end of bottom floor code to pub may have mouldy mattress. Room flooded and mattress left outside to dry. Careful as this is a public safety health issue. They were advised of planned power outage but due to greed, neglected to tell their guests that Sunday June 23 will be without power but they will sure take your money. After the water issue our room smelled like sewage, water was brown and front desk staff did not seem to care. I'm disgusted that we allow businesses to conduct themselves like this in this country. This is flat out abusive conduct to treat people like this as long as we can line business owners pocket. Shame on sicamous and British Columbia for lowering your standard over the years. This hotel should be assessed for public safety issues. The day our ministries take lisencing and public safety seriously, we will be safe. Don't pay until you see the room, flush the toilet, run the water, look at and smell the mattress and take a look at window sill sheets and floors. You'll need to open the door for this as the lighten serves the owners. My rating does not exist. This hotel owner is hiding due to his negligence. My true rating comes with many negatives. Look out for your safety

Vik is the best host ever! The rooms are clean and comfortable with pretty views and the beds are…read morenew and easy to sleep on. The place is set back from the highway, so it remains quiet and tranquil. Most of all, Vik and his family knock themselves out to welcome people and make them feel at home. A great place to stay. For us, it helped that they welcome pets. Our cat enjoyed it too!

this place costed me $582 for a room for two night they charged me for a dog and pet fee when i…read moredidn't have any in my room the room was fine but watch out for hair in the bathroom shower and six hundred dollers for two nights in a room that was not worth that id say go to the pines motel in sicamoose instead

One of the most disgusting hotels I have ever stayed in. Last room bottom floor closest to pub…read moreflooded. Slacking set mattress placed outside to dry. Please refuse this room if you're handed a key for your stay. Our room beside it smelled like feces after the flood. May have been sewer back up and owner did not change or replace mattress. Haven fir bad bacteria. This hotel has NO safety standard and no regard for public safety. It's bad my review is -0 not even a 1

We stopped for gas and decided to have breakfast. The waitress was extremely rude! When asked if…read morecheese could be added to the scrambled eggs, she scowled. So I asked her if there was a problem and her response was that they don't normally do that. We asked if it could be done anyway....she responded with a scowl and replied I guess. We also observed another diner asking to redo their sandwich, for there was mayo on it and they asked for it to be dry. The waitress argued that dry didn't mean no mayo. The waitress didn't smile at anyone. The customers were told to seat themselves and then she would bark at them to move. I have never seen such horrible service.

Pool is not heated as said. The place is not as nice as it was when the other owner was here…read more Unfortunate because it was a good place. Dads.

From the owner: The Paradise Motel is your "home away from home"! With comfortable, clean rooms at affordable rates…read moreand a fabulous outdoor pool, it's the perfect place for your next family vacation! Our downtown location is walking distance to shopping, restaurants, the public beach and boat launch