Very pleased with service from Coastal Pools, always on time, very professional. Always get pics…read morewith the service report, pool looks great, proud to offer the pool to guests. A shout out to Lizardo who has been watching over my pool this year. THANKS.

A big shout out to Coastal Pools - they've been there since installation and provide great…read moreafter-sale support. We just asked them to rush a control panel repair before family arrived and they came through as usual. Great team, great work. Jason - you made it happen!

Andrew is wounderful he took care of resurfacing my pool last year. It is so smooth and looks…read morereally good!

My family and I contracted with Catalina pools in February 2021 . Our yard had been an absolute…read moredisaster and unusable for over a year. We fought daily/ weekly / monthly with that company for answers as to when our dream pool would be complete! We got no answers, or lies when we actually did speak with a person! It has been an absolute nightmare! Months lost, time and energy spent! Finally we had had enough, we contacted an attorney and looked into another pool company to come and finish our pool! We were given Patriot Pools ( Patrick) information along with several other companies from our bank. Patrick came out immediately and assessed our situation and came up with a plan. He is honest and extremely easy to work with ! All our questions were answered immediately. We signed with Patrick /Patriot Pools and within 2 weeks our pool was complete and filled with water! We are beyond grateful to Patriot Pools for not only taking on this project, but also for the countless hours he spent speaking with my family and providing help and direction. I wish we would have chosen Patriot Pools from the start, our experience would have been completely different! He has single handedly restored our faith in pool company's! He has been an absolute pleasure to work with! We highly recommend him and his company for any and all your pool needs!!! Thank you ! Thank you! Thank you!! Wish we could give 100 Extremely grateful customers, The Boehmer and Burnham families!

I find it very unprofessional for a business to schedule an appt with you and than not call or show…read moreup. If your too busy or something came up than I think that justifies at the very least a phone call.

From the owner: A&M Pools is an up and coming pool service company whose owners have been in industry for many…read moreyears. We are family owned and operated and understand what it takes to properly care for a swimming pool and everything included. We guarantee the best service around and after much research we can also comfortably guarantee the best pricing for what we offer. Our services include pool openings, maintenance, closings, equipment repair and replacement, and safety cover installation. To book a service or for more information please call or email.

George and Mike were wonderful. I called them a few days before 4th of July after the person we…read moreworked with previously stopped showing up. George answered the phone immediately, was so kind and friendly and they came the very next morning to make sure our pool was OK to use. They were very honest and helpful. I highly recommend them to anyone looking for someone reliable! It is a rarity in this industry.

George was great! Returned my call same day... in fact came…read moreout and closed my pool that afternoon! Done quickly.. put cover on .. even cover vac too! No mess. No fuss done quick! Offered helpful fyi stuff too! Definitely coming back in spring for opening and some work on pump!

We had our liner replaced last week. When I went to unscrew the rubber return gasket on the inside…read moreof the pool, they screwed it on so tight I could not get it off. I called the Reisterstown store to ask for help and the guy just laughed like it was a big joke. I spent over $7000 to be told, "we can't help you. Call the service department on Monday." When our pool and deck were installed 21 years ago by them, I added a side deck myself and the woman actually wanted to bill us because she thought they built it!!!! This company overcharges! Terrible company. Never use them again.

I would give them zero stars if I could. While there on 9/09/24 My fiancé & I purchased a pool…read morecover but we decided the next day that we wanted to return it. We did look at the return policy before we purchased the pool cover to make sure we could return it and there was nothing stating we could not return opened items. We didn't take the pool cover out of the box, we only opened one side to see if we liked the material and we didn't. Today on 9/10/24 my fiancé went to take it back & the employee would not allow the return because he said it was opened and didn't know if we tampered with the pool cover. I tried to call today 9/10/24 and they put me on hold for over 10 minutes so I did decide to hang up. Also while in the store on 9/09/24 we had to wait over 20 mins for an employee to come out of the back room to assist us. There were other customers that were waiting as well but they decided to leave because of how long it took. We will NEVER shop there again & if you do good luck.

Ive been a loyal Johnson pool owner for 6 years now and use their retail store for supplies…read moreeventhough i live on the Easter Shore!! But thats changing now. Must be new management. The water testing desk was a mess with papers and invoices and business accounting piled up. They were understaffed with only one guy Curtis testing, answering phones and dealing with other customers eventhough I was first. And then he tried to sell me so many extra products that ive been told for years were not needed. He was about to sell me $500 of salt eventhough I told him I just put it in the week before. When I asked him wouldnt the existing salt start to work once it got warm he admitted it but said that I would need chlorine shock and pucks in the meantime. Getting every dime out of me! Not going back.

They are great at getting your service scheduled and completed quickly. However, their prices…read morearen't that great. Don't let them convince you to buy the parts directly from them. I needed an Intellichlor power center replaced and I saw them for $304 on Amazon. I asked Colin why I should buy it from Johnson Pools at $476? He said it would come with a 3 year warranty. I tried for 3 weeks to get them to send me the warranty in writing and when he finally sent it, turns out it's only for 1 year. And you only have 60 days to register your warranty so if they don't get it to you quickly enough, you could lose out on the warranty all together. I wasn't real happy. Spent an extra $172 bucks for a 1 year warranty. Not a good value in my opinion. Don't let them try to up-sell you on their marked up inventory unless you get the warranty in writing ahead of time.

$1871 later and my hot tub remains unserviceable. i'm done with this guy. Among other things, he…read morereplaced the heater and it started leaking within a year.

Bernardo is an experienced and excellent technician. We chatted about his impressive engineering…read moreand technical background, which became clear as he started to troubleshoot my hot tub. He identified a faulty relay switch (worked intermittently) that three other hot tub service providers could not find. He has great resources to find the parts, the correct OEM parts, and installed them quickly and without fail. He is kind and courteous. Top quality and service! Highly recommend. Post Script: it's worth mentioning that all repair and tech support companies charge a diagnostic/service call fee.