Doctor Rief and her staff have always been amazing with me. I moved away to Charlotte and may be moving back to Maryland in the near future. If and when I do, I'll definitely be seeing up a visit. Her bedside manner and her general dental work is outstanding. I look forward to visiting her again soon. read more

Dr. Taylor Ringgold is the BEST. She is a loving, compassionate Dentist who is committed to EXCELLENCE. I love her staff as well. The office is always clean and staff is always professional. read more

This was one of my worst experiences with a dentist office and staffing, that i have ever had to endured . Ringgold may have a pretty face, but she sure do have a ugly heart and hearts never lie. She came across has cold, dismissive, really didn't want to hear your concerns, issues, lack of compassionate, empathy, at all towards me. Now, I have a damage and trauma done to my teeth due to domestic violence and always felt self-conscious about my smile, teeth. This office brought back up emotions and feelings that I had buried away for so long, wow trauma came. The entire office staff came across has an ANGRY BLACK WOMAN syndrome, especially this Kayla person, she was rude and dismissive, not fit to be working in a receptionist area at all, or is this the new normal when working with these youngin's. Ringgold pass me off to the owner Rief, she is definitely running a cockamamie practice, she only cares about money, not her patients, and especially if you are a person of color. I knew I had a balance, and was paying it the day I received the rest of my treatment. Well Rief, came never greeted to say hello, hi, kiss my ass, nothing. She stated to me "you know you have a balance", like no shit sherlock, right then this told me a lot about her integrity, her character etc., I couldn't wait to get out of that office was so disappointed in her and the entire office. My hygienist Colleen was good (she was the only one),in this entire office that was professional. If you are a person of color don't give Rief your money, she doesn't care. My experience with them wasn't good at all. I will recommend though you try Owings Mills Dental Partner, with Dr. Bethea and Dr. Anguiln, they are great, exceptional will listen to you concerns and really care about their patients, professional and will treat you like you matter. One last thing you reap what you sow, and Rief better be careful how she treats people or she will end up the same FATE! as her dad. read more

This is simply for the appt booking and front desk personnell because I never made it to my appt. I called 2 weeks ago looking for a new dentist. The woman who helped me was polite took my insurance scheduled a 5pm appt on a Monday and instructed me were to fill in the online new patient foms. So far so good. I fill out all the paperwork that day to get it out of the way. Today the Thursday before my appt. I get a call confirming my 4pm appt? No thats not what I have record of. The woman tells me there is no possible way I could have gotten that appt they only do 5pm appts on Tuesdays. thats news to me and you should train everyone in the office about your policies. Im telling you i dont think ppl hear the tone they use on the phone i felt like i was the one who scheduled the wrong appt lol She then proceeds to give me the gift of an 11am appt. Which is counterintuitive to the late appts im trying to speak to her about. Thats call number 1. She then calls back mind u its not even 9am and im at work with my phone buzzing every 5 minutes. I have to keep stepping away this is not ideal and wearing on my nerves. She asks/tells me that i dony have insurance. Yes i do remember that 11am appt you offered i cannot make that because of the job i have that provides said insurance that i provided 2 weeks ago. So i step out and give all that info again. Call three happens 5 minutes later. I cant walk away from the conversation im having but the receptionist calls back to back from a different number lol ok what now. She regrets to inform me that this office does not take hmo insurance. So after all the time and agitation you're rejecting me lol. Please train your receptionists on your scheduling policies and please run an insurance check as soon ad you get the information. Telling a patient 2 business days before their scheduled appt that their insurance is not accepted is inconvenient and inappropriate. This could have been relayed last week at a more conducive time. Im sure the dental services are great. But not the receptionist services read more

I have visited this office for over a year and have never had an issue with any staff until today. I received a call from Dr. Rief to reschedule my upcoming appointment. She constantly interrupted me, confirmed my appointment and abruptly hung up. I called the office to speak to her about the unprofessional experience I encountered and she claimed that there was no issue and that it must have been me. As I continued to explain further that I was on the receiving end of her behavior, she replied "well what do you want me to do about it". At that point in the conversation I requested to be returned to the receptionist where I asked for a release. No one should be treated that way by any provider. I am now looking for a new dental office and feel for the staff that has to work alongside such a deplorable person. read more

Dr. Sara Kelly is AWESoooooME!!! She is one of the dentists that is on the Crossroads Dental Arts team and is indeed the very best dentist that I've seen in a very long time. She is pleasant & informative and good at her skill of dentistry and I am glad to have sat In her chair to have my teeth worked on. My teeth feel new again...well, mainly the ones that I had to get the fillings for. Outside of my cousin who used to practice dentistry and that I used to see regularly, this is the only dentist that I prefer for me. read more

Crossroads Dental Arts is state of the art and run by one of the most caring dentists I have ever met, Dr. Joanne Rief. The first time I walked into the office, I knew it was going to be "my dental office!" It is clean, friendly, and has some of the highest tech equipment available to dentists. My hygiene appointment with Suzi was great. She was very thorough and gentle at the same time. I left with my mouth feeling fresh and cleaner than ever. How am I able to make these comments? I am a dentist myself who now spends most of my time helping dental offices across North America be the best they can be. I have seen it all, good, bad and superior. And Crossroads Dental Arts is definitely in the superior category! I am an actual regular paying patient of Dr. Joanne Rief. I am not paid anything to review the office. But when I experience good service, I simply like to spread the word! read more

Every experience that I've had has been pleasant. It's hard finding a good dentist or doctor these days that is willing to treat you like a patient and not just a number. The front office staff is always pleasant. The office is very clean and the dental tools are the latest technology which is important! Keeping current with innovation is very impressive, to me at least. They send you an email and/or text to remind you about your appointment. Which a lot of doc offices have gotten away from. One thing in particular that drew me to this office was the deals. We all want to take care of our teeth be it whitening or getting them straightened. On Yelp there was a half off on teeth whitening. Ummm yes please sign me up.... and the kit was so so simple to use at home. If you're looking for a new dentist try it out. You won't be disappointed. read more

It is so great to find a dentist who is caring, kind and truly looking out for your best interest - and Dr. Rief fits that description! Her facility is clean and modern, and the second you arrive you have the feeling that you are in a top-notch operation. The staff is warm and friendly and they seem to be extremely well organized and knowledgeable. Most of all, it is so nice to find a dentist that is highly skilled and still takes the time to learn about you as a patient in order to deliver the treatment that is best for you in a compassionate manner. If you are looking for a great dental experience, look no further than Dr. Rief! read more

I was taken immediately at my appointment time. The front desk staff is always friendly. My only concern is that every time I go, I see a different hygienist. I would like to see the same one repeatedly. Some are more gentle and nicer than others. Dr. Block Rief is only in the office with me for a few minutes. She is very matter of fact. I must say, I had a dental emergency a few months ago and she opened the office on a Sunday to take care of my issue. read more

Dr. Rief is a dentist that i have used for the past 7 years. Their state of the art services integrates great bed side manner with exceptional up to date dentistry, appt reminders, gift cards, and most of all pure talent. She is a hardworkibg dentist who always goes above and beyond to give the best service. read more

My hygienist was thorough and professional. Dr. Rief took the time to listen to my questions, and get to know me. Overall experience was outstanding, warm, and welcoming. read more

The staff was very nice. My hygienist was very friendly and personable.. Really nice place to have dental work done I highly recommend.

I cannot give enough kudos for a great dentist. I broke a veneer that she put in years ago. I sent her an email late on a Saturday night. Even though she was out of the country, she responded promptly. She arranged an appointment with me early Monday with an associate for a temporary fix until she returned. She made an appointment with me on Sunday the day after she returned to the country. She would normally be closed but she opened the office at my convenience. Considering I had a temporary fix and I was not experiencing any dental pain, I think it was an extraordinarily considerate. I don't think there is anytime more that can be said about the customer service. It is difficult to find a dentist that actually care enough about a patient to open an office on Sunday. read more

Dr. Rief is lucky to have a few staff that stay with her(she can't keep almost any hygienist more than a few months) to temper her harsh and cold personality. She's not the kind of dentist to go to if you want any kind of bedside manner and her dental work is at best mediocre. I should have left sooner.... read more

This was the worst experience my family ever knew was possible. We flushed $1,200.00 down the drain. Dr Rief referred my daughter to her associate Dr. Stern and he filled 2 cavitys and his nurse had to guide him through his procedure. He also did a crown and after the discomfort she was in we decided to take her to another dentist. That dentist took pictures of her mouth and found that the 2 cavitys that were filled were still decaded and the crown was place on cockeyed Needless to say Dr. Reif received the pictures from our new capable dentist and she Denied any wrong doing. Even with the pictures right in front of her.. Now this happen a few months ago and I decided that it was time to reveal what a cockamamie practice she has. read more

If you don't want to get ripped off, DO NOT visit this office. Stay away from this Dental office.

I saw dr. Rief yesterday and had a wonderful experience. The office is beautiful, the staff was friendly and my appointment was on time. Usually I dread going to the dentist but I really had a wonderful experience. Quick and completely pain-free. I am so thrilled to have found a good practice. I will definitely be going back! read more

Awesome dentist! I'm new to the area and needed dental work done for the past few years but haven't found a dentist that was understanding, professional and knowledgable...until now. Dr. Rief and her team made me feel welcome, comfortable and ready to invest in my smile. I truly appreciate her honesty, warmth and skill and know I am in good hands. I have a year of work ahead of me and can't wait for the outcome!!! Take the time and invest in yourself and start by calling them now! 410-363-2121. read more

In my opinion, this place is downright scary and a really weird place. It was eerily quiet when I went it except for a drill type of noise. I went here just for a cleaning. The dentist wasn't friendly at all... not gentle and it was an overall uncomfortable exam that lasted only a minute. She skipped the whole neck exam part of the exam they usually do. Usually if you are new they at least chat with you for a minute. The hygienist was friendly but it was a downright painful cleaning, she had newly graduated and was new to the practice. The other thing about this office is they manage a huge database of internal reviews so you read all this great stuff about them, then you write a not so positive review and it doesn't quite make it on the review board... so they are picking the reviews to keep and deleting ones that aren't so positive. I'd stay away. Anything positive has to be written by the staff. There's a reason why they accept every insurance under the sun. read more

This review is just for Dr. Rief and how she treats her patients. I think it's normal to be business minded and efficient but Dr. Rief took it to another level where I feel so disconnected with her. Through her smiley face and friendly tones, it just feels fake. Why? Because she says the same thing every time and doesn't wait for any reply or doesn't care if you do. After my teeth are cleaned by the hygienist, she will come to do the final check of my teeth. I feel that's rather an act than a real inspection because it lasts only 30 seconds. She isn't gentle with the equipment poking in my mouth at all. She asks questions but she doesn't listen and just walks off with a very friendly note to say hi to my family member. She is always in a rush. I'm still going to this office because I'm happy with my hygienist. I don't care for Dr. Rief and won't trust her to do anything for me. You see from one of the review here how she handled a problem with her patients. She actually recommended that I should change my filling from the ugly grey lead color to white that matches my teeth. It turned out, that tooth has a problem after her work. I started to have a toothache. I asked her about it and she recommended a crown. I inspected my tooth closely later myself and found the it now has a crack line it didn't have before. Thanks (not) to Dr. Rief's work! Oh and about the appointment reminder? I usually receive a text. Then also a phone call asking me to call back to confirm. Oh and if I don't call back and confirm, she will call you again at a crack of dawn 7 am. Most doctor offices have an appointment reminder call but patients doesn't have to call back. If i make an appointment and I don't show up, just take the whatever fee from me really. She just expanded her office and probably wants to keep it busy but I just don't like how she treats us as just a number. Shouldn't blame her that she does but at least she should try to not make it too obvious. read more

If I could rate this dentist a ZERO I would! They are terrible and VERY unprofessional - and I am referring to the actual dentist not the admin. To sum it up quickly, I had a cavity, the dentist (Dr. Block-Rief) shoved papers in my face while I was sitting in the chair, didn't explain anything. I asked what the papers were for and she said "Just sign - it's so I can do the filling" I tried to read as fast as I could and she was already getting the drill ready and leaning me back. I just signed since I thought she could be trusted. She didn't numb me at all and started drilling (apparently the papers were a waiver stating my consent to be drilled on without anesthetic)! I started to cry out in pain and say "Stop! Stop!" but she kept drilling! I told her it hurt and she said "Just a little bit longer - it's not deep" and kept drilling. I kept screaming and finally she stopped after she said it was done. I was furious. A few weeks later I received an yearly "anonymous" email survey asking for my feedback on their office. I explained everything and the dentist had the nerve to take my personal file information and email me about it at work providing various rebuttals against my survey comments (she must have remembered the incident pretty well because she obviously knew the survey was mine). I responded back to her email telling her how shocked I was at her behavior and she said she discussed it with the staff and "they don't remember me yelling." (Why is she discussing with the staff anyway???) After she received my second email response she proceeded to call my personal cell phone and work office phone!! The emails and phone calls were all in a time frame of about an hour or two and felt like personal harassment to an "anonymous" survey THEY sent me!!! Needless to say I requested a transfer of records from that office that day. And ironically, a couple weeks later I received a request via Facebook to join their page! I would run as fast as you can from this dental office. read more