Dental Treatment Experience and Ongoing Resolution Request Dental Treatment Timeline and Issues In 2023, I started my journey to receive dentures. After having my teeth extracted at the Owings Mills office, I immediately began the prescribed dental treatment. In the initial phase, the office fulfilled its commitments. I attended several appointments for necessary adjustments and was diligently making payments through a loan option. However, after approximately three or four months, I encountered difficulties with the loan system, which would no longer allow me to make payments. Subsequently, I received a refund of all the payments I had made. At the time, I assumed that my insurance had covered the costs, as it was now 2024. Despite my attempts to clarify the situation, I was unable to reach anyone at the office over the phone. On the rare occasions when I did get through, staff tried to connect me to the Office Manager, but I was never able to speak with them directly. This lack of communication persisted for four to six months, during which I sought answers regarding the loan, my dentures, and the next steps for my bottom teeth. Communication and Office Changes Eventually, after repeated efforts, I managed to speak with someone at the office who suggested I come in person due to how busy they were. Upon visiting, I learned the office had been experiencing significant personnel changes and that a new Office Manager, Kyle, had joined. Kyle apologized for the previous issues, and together we proceeded to plan for my bottom dentures. When I inquired about payments, I was consistently told, "Don't worry, just come and get everything completed, we will take care of it." Trusting their assurances, I continued with treatment for my bottom dentures. Continued Treatment and Further Complications After several months, I underwent extractions and received new dentures. During this period, I wore temporary dentures and faced ongoing challenges in reaching the office to finalize the process for my permanent bottom dentures. Eventually, in early February 2025, I secured an appointment to complete this stage of treatment. During the visit, I met with Kyle once more and was again told not to worry, that everything would be resolved. Later, when I scheduled another appointment for an adjustment, I mentioned my upcoming move due to a job transfer. I spoke with both Dr. Nelson and Kyle, who held a meeting to discuss my account. Upon asking about any remaining payments or requirements, Kyle assured me, "Do not worry about it. It has taken care of. I have some things to do on the back end, but it is all done." I expressed my appreciation and left the office. Post-Move Challenges and Financial Concerns After relocating to Florida, I sought an adjustment for my dentures at a new office. I was informed that I still had an outstanding balance of approximately $6,000 and that further assistance was contingent on settling this amount. I reached out to the Owings Mills office, but again received no response from staff or Kyle, even after sending an email. Following my email, I received a bill from my insurance company showing some payment had been made toward the balance, yet there was still no direct response from the office. I then contacted the Crestview office in Florida for assistance. The staff there were helpful and facilitated communication with the Owings Mills office. The new manager at Owings Mills informed me that she was investigating the situation with her supervisor. Later, I was told I would need to reinstate the loan for $2,500 to resolve the issue, which was unexpected. The Crestview office advised me to contact the loan office, but I was told loans could not be processed without an invoice for treatment. Request for Resolution At this stage, I am extremely frustrated. I have consistently attempted to pay for my treatment and have only followed the guidance provided by the Owings Mills Office Manager, Kyle, who assured me that all financial matters would be taken care of due to the lack of professionalism and service I experienced. My request is not for free treatment; I simply want the situation resolved as promised so I can move forward. I ask that the office honor the commitment made by their Office Manager and provide a resolution, allowing me to continue my dental care without further complications. I am asking that you follow through and remove this balance from my account as I was told by your manager at the location. I look forward to your response. read more

This company is a ripoff for the insurance companies. They could have had my X-rays sent from the other Aspen location but they didn't. Exhausted some of my money from my insurance plan and now I have to pay for another X-ray from a different doctor. I'm going back to get my X-ray for the new doctor because it is going to cost me $180.00 for new ones. This is extortion. I'm getting my teeth pulled out and I'm not taking this guys advice because he just wants money from my insurance company and I told them that I am filing an appeal against his office for doing this because he didn't even want to give me any more pain medication after I told him that I was still in pain. I'm a chronic pain sufferer. If I wanted drugs, I would have had my own. I have a niece who is in medical school and she told me that the doctors told them that Black people don't need drugs when they come to the emergency room because they're stronger than other races of people. This is appalling for any medical professional to believe this nonsense. I look African American but what they didn't know is that my grandfather is from Kerala India! read more

I had to reschedule my appointment because the only dental hygienist was sick and then when I came back for the rescheduled appointment I was told that after X-rays I would need to make another appointment for teeth cleaning because the dental hygienist was busy. if you do not have the staff, please book accordingly, because I do not have the time to make multiple appointments to accommodate your inadequacy. read more

I was in horrible pain from a wisdom tooth. My experience with Aspen Dental in Owings Mills was very good. I have an extreme fear of the dentist, however everyone in this office was kind, polite and professional. I was treated with compassion and respect and all the staff I interacted with tried their very best to calm and comfort me. Dr. Milton-Harris really went the extra mile to understand my feelings and assured me she was there to help. I can truly say that she turned a very upsetting and painful day into one of appreciation and relief. Her kindness and empathy were so very wonderful! I would very definitely recommend her to anyone who asked. read more

My frustration with this location has my blood pressure elevated. I am one of the first patients to join, even encouraging others to join. None of my referrals went back, all expressing the unprofessional posture and service. I was given an appointment and told a particular procedure would be completed. I was called an hour before the appointment and told thati I was scheduled for another procedure. What professional office does that. I actually canceled another appointment to come on the specified day and time. I WAS NEVER TOLD THAT THE APPOINTMENT PURPOSE WAS CHANGED BY THE DENTIST. At this point, I want to finish the work I've paid for and transfer my records. I usually never post but in this case, the inconvenience to a patient is beyond measure. They lost a valued patient who has been with this location for many years. read more

Waste of time had my appointment at 11a the lady tells me that they don't take my well point insurance l told lady over the phone l had that type insurance why waste my time and never called me read more

Everything Aspen dental they leave a lot to be desired. Their customer service is the pits you can't get an appointment. You can't even talk to someone on the phone. The line just rings. Try to make an appointment online and that's like going into a bank trying to withdraw money without a bank account. I would never ever recommend this company to anyone not even pets. And the only reason I gave Aspen dental one star is because yelp will not let you post your comments without a star and that's not right. You should be able to post your comments and not leave a star because they don't deserve not even a half of a star read more

Every person I encountered, from the reception person, to the tech, to the doc, was helpful, pleasant, and competent.

If you're in pain and have an emergency dental issue this is NOT the place for you. I wish I never went here. I broke a tooth and am in terrible pain, it took them 2 days to fit me and when I got there their levels of care were 0-none. They didn't have ice packs or heat compresses or meds they could provide me on site as I waited in their office for over 2 hours. They also left me waiting in a room for 30+ mins since they were "understaffed". Anyways he said he ordered me amoxicillin and a pain med to be ready after we were finished. Well my appointment was at 2 pm but at 4:45 pm the pharmacy still hadn't received the orders from Delta! I called Delta.... "No one was available to answer the phone, please leave a message and they'll call back." I was able to drive all the way back to the dentist from the pharmacy and there was the lady at the front desk just sitting there. I told her the pharmacy doesn't have my meds sent in yet and she confirmed "that's true," "well he's with a patient now, he'll do it later." Around 5 pm he did call in the antibiotic but said he couldn't order me pain meds to buy something OTC well 800 mg of ibuprofen isn't even touching this pain. I called back in today practically begging for pain meds and to let them know my face is super swollen now - maybe I'm allergic? Again I got the same memo from the front lady desk: "He's busy and will call you later." - He still hasn't called. Level of bedside manner: 0. Level of care: 0. I would NEVER RECOMMEND this place to anyone. Find someone who cares enough about your pain. read more

Appointment at 9:30am at the 1264 Joppa road location. seen for X-rays 10:25am. Waited over 30 minutes for dentist hygienist for teeth cleaning. There customer service line is another long wait then your transferred to the location office that ask you the same questions the customer service did. Aspen dentist was wonderful. Now there just a corporation that does not care about there patient. I will never go to this location at 1264 Joppa road towson, md . I'll try one more location after that I'm choosing a new dentis. now I'm thinking it will all be the same thing sitting here since 10:30pm. It's now 11:09. I haven't seen the hygienist or the dentlist. 9:30am appointment is an over 2 hour visit. 2 Hours 13 minutes out my retirement. Hygienist 5 minutes dentist 5 minutes. now waiting for my dental plan And to check out. I give Aspen Dental no stars. This has been a horrible experience. The good thing about any doctor YOU CAN ALWAYS FINE ANOTHER ONE! read more

This place is most assuredly a scam. They do many unnecessary films, try to strong arm you into work that you don't need, and refuse to do basic services if you don't agree to a multipronged many thousands of dollars treatment plan/schedule. read more

The saga continues. I have called and requested my records with no success. I called 3 days in a row and never spoke to anyone. Those who have called know what I mean. Why don't they pick up the phone? Anyway, each of those days I left a message and nothing. I am tired of these large companies screwing over the little guy/gal and then just ignoring us until we go away. Well, I am not going away, and I will make damn sure to inform as many people as possible about their poor work and shady practices. By the way, there is a class action lawsuit based on exactly that...shady selling practices. FOR THOSE THAT HAVE NOT VISITED get ready for a timeshare sale! You will be brought into a small office with the door closed and hammered! I am going to sue them in small claims court. By the way, It is very simple, only costs $35, and you don't need a lawyer! You just go online, print the 1-page form, fill it out, and drop it off with 35 bucks! Here is some more interesting information. I called Care First to file a complaint and learned that instead of trying to work with me to fix the mistakes they made they literally just backed out of it as if it never happened. Now, why would they do that instead of trying to work with their client?? They had attempted to do a root canal and failed. By the way, Fells Point Dental is now fixing Aspen Dental's mistakes! After a failed root canal they set me up for a bridge. When I went in they had a crown, not a bridge. Hindsight 20/20 it was a blessing they didn't have it! At that visit, I learned that the doctor who did my work (in the previous review You'll learn he was moved to the York, PA office...poor folks up there) did it wrong. The new dentist they had to replace him was very open about how she in NO WAY would have left those "margins" as she called them. In fact, She said she had the exact same work in her mouth so she knew what she was talking about. read more

They did a quick exam and said they would follow up with a treatment plan. They never called us back. We called several times and even their HQ could not get in contact with them. They are unprofessional. I wish I never went. read more

I can appreciate that due to COVID my June appointment had to be canceled. But they should have called before I arrived. Then in December when I tried to reschedule the front desk attendant was rude and uncooperative. When I finally arrived on time at my scheduled date, I had to wait 1 hour and 15 minutes to be seen. The dentists and hygienist here seem capable but the front office staff is sub par to say the least. I won't be going back. Then they told my daughter that her insurance only paid $500 for a $5000 wisdom teeth extraction which is simply not true. read more

Avoid this place like the plague. Horrific experience. The dental care is sub-par (I've had 2 different dentists give an evaluation of the work and unequivocally state that it was done wrong), and the office staff is even worse. They never answer the phone, dont return calls, give inaccurate estimates, and utter lack of organization. If I wasn't stuck getting a crown repaired here I'd never go back. UPDATE: it gets even worse! Showed up to get the crown done, after getting g msgs CONFIRMING the appt the day before AND morning of, only to be told that the crown didn't even arrive in the office and I need to reschedule. After planning my entire day around this appt. (shipping delays I can understand. The lack of organization and just common courtesy to not call and reschedule? Inexcusable.). This is now the FOURTH time they have screwed up an appointment. This place is the WORST. Avoid them at all costs. read more

Two stars. The first thing I want to say is the front desk staff has been amazing. I always seen changes in staff which is terrible. But overall, front desk and the new back team were great. Latasha was a great manager in the office; so sad to no longer see her in the location. I also want to say I have met Ranelle since she first started and she always been professional and respectful towards every patient walking in. Shout out to Jordayn and Tyasa. Despite the terrible management, they have managed to make me feel welcomed and eased with the procedures I have gotten done. Denture quality is terrible so don't go to them for any dentures. With that being said, the RM's I have met so far are very RUDE and TERRIBLE. The first regional I met, angelique/angelikki (however her name is spelt) was very condescending and just a b**ch. excuse my language. She spoke to me like I was dumb because whatever bs she was trying to sell me was not making sense. Now this new one, Alyssa. I see the Owings mills locations doesn't have a manager anymore (smh) so she has to be in the office. She doesn't want to help out the patients when it's her duty to do so. I am never coming back here. read more

I walked in and was displeased with customer service from the hygienist. Chante- yeah Her attitude is horrible. Im glad she is not working there anymore. I have received great service from the front desk Latasha and Ranelle. They have helped me with the issues I have gotten from the previous manager. When I emailed her, she got back to me quickly. I also just want to say that the RM... whats her name. Alyssa I think. Anyways, they need to change their RM. I am not the only person that has been dismissed by this white lady. Other customers I have spoken to have said thing about her.... It's crazy that someone like her is in charge of offices. Terrible company overall. read more

Save yourself some time, money and frustration by reading the reviews. I wish I had done my research prior to scheduling an appointment. It's awful from appointment setting to the procedure all the way up to the billing. The Owings Mills location is in need of an overhaul. read more

Customer service is poor. They take your number to call back and never call you back. System been down for several weeks and can't get a balance on your bill. They are quick to accept your money. It's very hard to make an appointment with the oral surgeon. They hang up on you when you call or they put you on hold for so long that it hangs up read more

Well Stephanie I did what you wanted and waited 48 hours your office has not called me back. You have no customer service in this office I will take my business elsewhere I need to get my tooth fixed read more

No doors on treatment rooms in the middle of a pandemic. Staff walking around without masks on. And made me wait TWO HOURS for an EMERGENCY APPOINTMENT. read more

Worst experience of my life. I still to this day don't have the final dentures I paid in full with interest. I've been wearing healing top only denture for 2yrs. After my 10th visit the dentures were still in wax!. The dentist puts them in & says they look great holding up the mirror. The dentures had slipped out of the wax & they told me we needed to start the entire process OVER!! I was mortified. When I was finally ready to start over they started putting me on hold or just hanging up once I gave my name. I had to call corporate to get an appointment to meet with office manager who admitted she didn't understand why it took them so many visits and no dentures. finally get the appointment. They're trying do dentures the cheapest way possible by using my healing dentures (Luckily I still had otherwise they may not have done it at all) to which I told the dentist the bottom didn't fit my mouth which is where he get flustered and say "do you even need a bottom denture since you only wear the top?" I don't wear the bottom because it doesn't fit. I told him Sir, I paid for a set!! That's when he accused me of lying! He says well in your patient notes it says you received them. Oh, really Sir? That's funny because even the office manager agreed that none of the notes make any sense. I was so appalled that they accused me of lying that I was in tears. They also tried to say "oh, we thought you were a patient of another location" if I received the final dentures what would I be going to another location to do?? Oh, right start the process all over again cause y'all messed up. Don't go here for your dentures or any reason really. It's corporate care not patient care. read more

I've been waiting a year to get my Invisalign, and every time I call they dont answer the phone. I tried going into the office to talk about it and they told me to leave and call on the phone. Still never answered when I called or left voicemails. I already paid half the cost and have nothing to show for it. I got my teeth scanned and they still never sent a single aligner. Definitely avoid this place. Zero customer service. read more

First..I'm not the patient. My love is, but he has shared his experiences with me from the beginning. My love hadn't had dental care in yrs, but decided to start taking better care of his teeth. He had a time trying to find a dentist office that accepted his insurance. Aspen was the only one he could find, so he scheduled an appt. As a first time patient with an appt, he walked up to the doors of the office and they were locked. No one was there. When he finally got in touch w/someone, he was told they had a meeting that day and thought they contacted all patients scheduled for the day to reschedule. They hadn't. There have been several other incidents in between. But, most recently he got fitted/scanned for aligners back in December. By February he hadn't heard anything. I've had braces, so I know the process shouldn't take that long. So, I suggested he call to see what was going on. When he spoke to someone at the office, (after a couple of attempts), he was told the scans didn't take and he needed to come back in to repeat the process. WHY had no one contacted him?? He asked for a manager to call him back, so he could discuss the poor customer service he had been receiving. No one did. He had even made a couple of payments on the aligners already. He finally made the decision to discontinue service with this office. He wants to continue with the process he started, so he will most likely seek another Aspen location in hopes that they have better service. Their patient services at this location is poor at best. read more

Absolutely, the worse customer service and inconsistent COVID preventative procedures..... I arrived at the office at 8:30 for an 8:45 appointment. There were two other patients in the waiting area. I was handed a pen, which I observed was not separated (clean and dirty). So I used a personal pen to complete the COIVD form. Another patient completed documents on an iPad. The receptionist called me to the desk and handed me the same iPad without wiping the iPad. I requested that the iPad be cleaned. The iPad was wiped. I suggested that the entire iPad be cleaned. I sat back down three more people entered the facility. At 9:00, I inquired as to when I would be seen, and they were busy. I asked for the office manager (an African American attractive young lady with a short hair cut and slim with a short hair cut) invited me to her workspace. In a condescending voice, I shared that they were busy and wanted to give each patient great care. She also told me that they only had one x-ray machine. I also asked why there were so many people in the waiting area. Lastly, I could hear the employees in the back area having a grand old time. They were talking laughing loudly. I also asked this question to the office manager. She shared that they are family. My concern is that regardless of the office relationships, as a patient, I don't want to hear loud conversations in a professional setting. At approximately 9:15, I left the office. NEVER to return! read more

Don't waste you time or your money. 1. Long wait just to get my insurance checked, over and over again. Although I had made an appointment and called in. There we two other women in the lobby who also seemed to be given a hard time and long wait. 2. Very rude and unprofessional staff. I recommend the Manger(nicest one in the building) to keep the receptionist(professional - Ciara?) and hire all new techs and a new dentist. The dentist I saw was a (very young) guy who spent no more than 30 seconds taking a sharp object and furiously scraping at my teeth and from that came up with a money consuming conclusion. The techs working, acted straight out of college(looked like it) with the attitudes to match. 3. Got x-rays, the tech was extremely rough and more focused on her conversation with her co-worker than the amount of radiation she was putting into my head. All in all I felt extremely uncomfortable and wouldn't recommend anyone going to see Aspen Dental, definitely not the Owings Mills location. Wish I had read the reviews before waiting my time and getting a high dosage of radiation. read more

I give 2 stars for the staff at Owings Mills. They were all great and seemed to care about the patients. The Dentist was another story. She " dressed down" her x-ray tech right in front of me and embarrassed her. Then she made me sit through more X-rays with a cracked tooth that was killing me. She went through my examination in break neck speed, not stopping to explain anything to me. Then they sent me to the Business Manager to get the treatment plan. It cost as much as an automobile! I had to return 2 days later to get my cracked tooth extracted which was 2 more nights of pain. I am a Senior who is Disabled and on Medicare. So is my wife. I cannot afford the kind of services that were written up for me. I could pay for some of them but after my tooth was pulled they didn't schedule me for a follow up appointment and I think the Dentist just wanted me moved aside for someone else. She didn't even give me a prescription for pain or antibiotics. These are covered under Medicare. Now, I have to start over someplace else, because of the Dentist's lack of Empathy. I wonder if the roles were reversed how they dentist would have felt being the one disabled and on Medicare without Dental insurance that was in pain and looking for help. The condition of my teeth are embarrassing and it took a lot of courage (and pain) to get there in the first place. I would say overall stay away unless you want to feel pushed aside or have a large bank account. read more

Rude!!! The dental Hygienist Shanta or Shantay, What ever the heck her name was , she was very rude and condescending even insulted me about my finances which I believe was (projection) all while she's standing there with Bottom braces ONLY. She swelled up on me when I was only trying to get clarification on why they were trying to get me to pay for the additional services. I declined to pay for additional services that they try to strong arm you into paying for all I wanted was for my children to have a cleaning that my insurance covers. I've reported them to the BBB and I'm taking even further action because patients should NOT be treated the way I was treated (luckily the interaction was recorded!!!).... they should recommend the additional services and not try and force you to pay for additional services. They are the worst dentist I've ever been too and to think I was going to schedule my whole family there. and don't ask the front staff a question, they're going to look at you like you crazy. The manager did try to make things better, but for her to make me aware that this isn't the first complaint for this particular hygienist is crazy to me!! For the love of GOD Get rid of the whole staff and start fresh. read more

Place is clean. Desk staff are great. Service not great. Dentist just slide his fingers through your gums and teeth. No thorough peridontal check like good dentist would do where you would hear each teeth/gum is being check and graded. Not even 3 mins, his part is done. read more

I am still waiting for an appointment for my mother for a cleaning. I had an appointment, left work early to pick my 86 year old mother up for her appointment, went to Aspen Dental in Owings Mills and they told me that she didn't have an appointment . I was like, do you think that I would bring my 86 year old mother out in this heat if she didn't have an appointment. I was definitely pissed, I made her another appointment while I was there. Needless to say that the day before her appointment I received a text saying that they had to cancel her appointment, yet again . At least this time they texted me. I called again to reschedule and they said that they were not sure when they can make the appointment because they have no Dental Hygienist to do her cleaning and adjust her partial. WFT . Meanwhile, I am receiving bills from Fortiva which I told them that I would not be paying until her work is complete. They have never called me back for another appointment and I refuse to call them back again, nor pay them a red cent. If I could give them less than a zero, I would. read more

Wonderful team here. I hadn't been to the dentist in 18 years due to a bad experience. I was nervous before coming, but immediately calmed when I arrived. The dental hygienist Chelsea was very knowledgeable and had a bright bubbly attitude. It was easy to tell she enjoyed her profession & genuinely cared about her patients. Dr. Webb was matter of fact with his recommendations, but I in no way felt pressured. He respected my decision to decline a procedure, offering a different option and explained the possible consequence of that option over the other. Eric the office manager helped me schedule the cleaning (he got me in within 15 minutes)& follow up for 2 fillings. It was also a pleasure working with Eric who made sure to explain the breakdown of what my insurance covered all the while striking up a conversation with me. This group really does care about each patient. Finally, to address the new patient consultation being separate from the cleaning, I actually think this a great idea. In the first appointment (which is free to those without insurance) they take the time to get to know you and your teeth so that they can customize a cleaning that is right for you. I was lucky enough to be able to get my cleaning done immediately after the consultation. I have to say that Aspen Dental has changed my opinion of the dentist and I will for sure be in every 6 months so they can continue to give my teeth the care they need! read more

Called in to set up an appointment because I previously went to aspen dental in Elkton before I moved here. The lady that answered was very rude and "ghetto". It was highly annoying to be constantly cut off in the middle of trying to explain my reason for coming in. She briefly placed me on hold and apparently didn't press the hold button because I sat there for a good 8min listening to her and her coworker watching a video I'm assuming was hilarious as they both burst into laughter. Highly unprofessional. When she got back on the phone she let me know that they'd call me later once they confirm my insurance and they'll let me know the soonest available date. It's been about 4hrs since this call and I've yet to receive a response. Upon reading the rest of the reviews on this establishment I will be declining the phone call. I no longer want any association with the owings mill location. I'll take my money up to Hanover pa location before I go there. Brief update: It has been about 24hrs later now and I've yet to receive a phone call. Not that it matters as I've decided not to go to this practice but this may be informative for others. read more

Never go here. you cant trust their appointments. I TOOK OFF WORK to find a dentist to go to for an emergency visit due to filling coming out. I called Aspen dental . I was asked a few questions and was assured I would be taken care of today at 2 pm. It took 45 min. to get there but I didn't care I was in excruciating pain. when I told them my name for check-in I was told there was no appointment in the system for me and I could not be seen today . where is the integrity? read more

WISH I COULD GIVE THEM ZERO STARS!!!! Scheduled a same day appointment for a broken tooth with the call center. Left work early to make my 2:40 p.m. appointment. Waiting area is nice, front desk receptionist was nice. Bathroom fairly clean, however they didn't have soap and the toilet paper was extremely hard to unroll. Waited about an hour to have my x-rays done and explained to the tech that i was there for a broken tooth and that i have a dentist, however I am looking for a new one. X-rays were taken of my entire mouth which I thought was strange but I thought i was just general practice. Was seated in an exam room and the tech turned on the television and explained there maybe a wait for the doctor to see me. While I waited, the hygienist Marcus entered the room and did a quick exam on me. Once again, I thought this was being done to stall time for the dentist. The dentist entered the room, looked at my teeth under the scope and started asking me overall questions about my teeth. I EXPLAINED the reason for my urgent appointment and asked what could be done. The dentist stated "I SHOULD EAT SOFT FOODS AND NOT CHEW ON THE SIDE WITH THE BROKEN TOOTH, BECAUSE IT WAS NOW 4:10 PM AND THERE WASN'T ENOUGH TIME FOR HIM TO DO MY FILLING". HE ALSO STATED HE DIDN'T BELIEVE MY BROKEN TOOTH WOULD CAUSE ME MAJOR DISCOMFORT OVER THE WEEKEND AND THAT I COULD SCHEDULE FOR THEIR NEXT AVAILABLE". TO SAY THAT I WAS PISSED IS AN UNDERSTATEMENT. because they are running some free comprehensive exam to all new patients, that all they did on me. even though I told them multiple times the reason for my appointment. The office manager was rude and become frustrated when I called them out on their inefficient office practice. Their office is nice, and in a great location, HOWEVER THEIR SERVICE SUCKS, THEIR PRACTICES SUCK, AND THEY HAVE NO REGARD FOR PATIENTS TIME OR CONCERNS. After explaining my issues to the younger dentist he explained that's not their practice to see problems and solve them on the same day. sure wish that would have been explained prior to leaving work, using my gas, and more importantly wasting my time. HORRIBLE!!! read more

First complaint was done 08/13/2018 see Below: I will like to Express my distaste at your Owings mills location. I had an appointment scheduled for 5:15 PM and did not get seen until 5:45pm even though I was pro active in completing my first time patient paper work online and printing a hard copy of the required signature page. As if that wasn't bad enough, prior to my visit I spoke to a representative informing them that I was pregnant and that I had prior records of xrays that were still valid to avoid (if necessary ) another day at least for now. I was advised that I needed to get a sign a release from that prior dentist so they can retrieve any/all my records. At no point in this conversation was I informed I needed my OB to clear me for a dental clean. I even called on the day of prior to coming in and informed the office that I had copies of my xray emailed to me and asked if they would need it (also stating my pregnancy) I was told it wasn't necessary and that i should still come in anyway. After wasting my time, I was called to the back to have xrays done, and I asked if it was safe, apparently no one even checked the form to see that I started i was pregnant... what sort of practice is this? Then I'm been told that i need to be cleared by my doctor before I could come in. I then asked to speak with an office manager, I was pointed to see the lady at the front desk who told me she wasn't a manager. So I stood there waiting for someone to see me and no one, not one person had the decency to speak to me about my concerns. After 1 hour of my total time spent, I walked away without seeing anyone. (i sent this message to their corporate office and I did get a call from them. They apologized and promised to make this right so I gave them a second chance) Follow up: My Dr. faxed the requested authorization 3 TIMES!!! every time I called, no one could confirm the receipt of the fax. I finally gave up and decided to wait to I give birth before seeing a dentist. SECOND AND FINAL COMPLAINT 12/7/2018 I scheduled an appointment for my husband today (12/7/2018) at 1:45 PM. An X-ray was done and he briefly saw an hygienist and was made to wait until 3:25 PM to see a dentist. This cannot in anyway be a coincidence this just seems like the way this practice works. I thought we could give you all a second chance but I was very wrong!. Your patients are also busy and don't want to spend all day at a dentist. I will gladly take my money and business where it is valued and appreciated. I will be posting these two reviews on every possible site. read more

AVOID THIS ENTIRE PRACTICE AT ALL COSTS!!! From starting in December 2019 to December 2020, my experience has been nothing short of a nightmare. I don't even know where to begin. They cancel appointments the day of, and reschedule you, just to cancel that appointment as well. After my treatment had ended I went in to order my refinements. Months went by with nothing. I had to wear my last Invisalign tray for 2 1/2 months while waiting for the refinements. I called multiple times to get updates and each time you call they tell you the manager is in a consultation and that someone will call you back AND THEY NEVER DO. Then when you call the next day, they have no idea what's going on. The list goes on and on about what a joke this unprofessional business is. This office is 45 minutes from my house and the amount of money I have wasted on gas driving to my appointments just to be told that they haven't ordered what they said they were supposed to is unacceptable. On December 9th, 2020 they put a fixed retainer on my teeth. The final straw was realizing that not even a month later my teeth have already begun to shift back and the overnight retainers that they said they were ordering on December 9th, have never been ordered/shipped! THIS IS THE WORST BUSINESS AND I CANNOT STRESS ENOUGH HOW ANYONE READING THIS SHOULD AVOID COMING TO ASPEN DENTAL at OWINGS MILL! read more

Problem solved. I no longer wish this negative report to be reviewed or seen by anyone. I apologize for any of my actions any inconvenience I've caused this office. They have work to resolve my problem and I have never been the most patient person in waiting. Not one of my virtues. I'm sorry and do hope that the last review did not have a negative effect on this business. read more

I'm literally sitting here right now writing this review. I made the appointment the night before for 1:15 pm for my boyfriend. Sitting in here and seeing 5-6 people be seen before my boyfriend and it's going on 1:30. They did not call him back until 2:07 pm. I feel like they ONLY called him back because I was on the phone calling other dentist office so we can leave and go some where else and they heard me on the phone. While my boyfriend is back there I'm in the waiting room the staff is very loud! I'm not saying there should not be NO fun in the work place but there is a time and place for all of that. And the way they communicate with each other in my opinion is not professional. I NEVER been in a dental office with this much "activity" taken place. Normally it's keep your voice to a minium. My boyfriend now coming out to inform me how much the procedure will cost and it's 3:40 PM. So sitting here waiting for them to do this procedure, so we can leave. Update** We finally were finished around 4:40 pm right before they were closing. They only received one star because they technically did the procedure. Word of advice train your staff in customer service! My boyfriend mentioned that the young lady at the front desk with the (short hair cut, very slim and not to tall) Asked was I his mother. And kept coming into the back and checking on him to see if I was okay. Myself being in customer service for over 12 years you work at the front desk You speak with me regarding your concerns and ask do I need assistance. There was no need to not once or twice but multiple times; walk to the back and leave your desk to ask him how I was doing when I was sitting in your face for over four hours. This was just a waste of over four hours, I could've pulled the tooth myself and with better customer service. Management* Food for thought* customer service is key and training is recommended. Thank You. read more

Avoid at all costs. We recently switched dental insurance - big mistake. Aspen Dental was the only dental office accepting new patients in my area, so I gave it a go, and now I have many complaints and regrets: 1. When you schedule an appointment, you have to first come in for a "new patient exam" which typically involves dental xrays, gum measurements, and a teeth inspection by the dentist. No cleaning. I've never heard of not having a cleaning done at a dental visit. Who has time for all this? 2. They're always running behind. My husband had a first appointment of the day scheduled and they didn't even check him in until 30 min until after they supposedly opened. He was there for an hour and a half for his "new patient exam" Mine was at least 20 min late and took over an hour. No reason a visit should take this long when you're not even having a cleaning done. 3. Who FORCES a pregnant woman to have dental xrays?! I'm pregnant and told the representative at booking that I didn't want to have xrays at my initial visit and preferred to wait until my cleaning in the fall after the baby was born. She just told me I needed to bring in a doctor's slip to say that dental care was allowed. I did this and upon arrival explained I didn't want to have xrays done. I was told that I could not be seen or accepted as a new patient without having xrays taken. I talked to many people and told them I'm completely up to date with my dental care and even offered to bring in my dental xrays from 11 months ago but was told that was not good enough. Despite all my protests I was forced to have dental xrays taken in order to be able to even schedule a cleaning. Surprise, surprise, after all that nonsense, a "routine" cleaning was recommended. At a later appointment of course. As soon as possible I plan to switch my dental insurance so I never have to step foot in this place again, even if means paying more. This place is the definition of a for-profit dentist, trying to upcharge you and your insurance at every turn, even when it's not in the patient's best interest. I've been seeing a dentist every 6 months for 30 years and have never had such a bad experience. read more

Avoid this place like the plague! Apparently, if you have to see them for ANYTHING, they will require you to pay for an x-ray that you don't need, so long as it's been over 6 months. We came here about a year ago for my wife to get a small resin filling done. Typically, they let a minimum of 5-7 years. Their shoddy work only lasted ONE! when we came back for them to fix it, they not only charged us for yet another filling but also made up pay for an entire exam and x-rays on no other basis than their 6 month policy. Do yourself a favor and ovoid! read more