Stay Away! I contacted this company's answering service yesterday afternoon to set up an appointment to get a quote for fixing existing gutters and installing new ones. At 9:00 a.m. this morning our dog was going crazy barking. I looked out and saw a man walking around our house. I soon realized that he must be from one of the gutter companies I contacted for a quote. He was walking the property totally unannounced. No appointment, no advance phone call, although they have my cell #, no ring of the doorbell. I was somewhat perturbed because I was still in my PJ's and got dressed to speak with him. When he looked over I calmly said, "Is this how you guys conduct business?" Without any hesitation, the person, who I believe was the Principal Owner, John Raymond, said, "Fine! Do it yourself then!", "I'm not even going to quote this job", and stormed off to his car. Very rude, very unprofessional behavior from start to finish. Very negative experience. Stay Away! read more

Ripped my mother off, was a friend from high school and she gave them complete trust. Never came back to finish most of the work - STAY AWAY

If you are considering hiring J N R Gutters for anything, I would encourage you to find someone else unless you want to be treated with disrespect, contempt and lied to by the president John and his partner Kevin. This company was hired to replace the roofs at the condo complex I live in. John made promises that he later refused to keep. J N R caused damage to my ceiling after a crew removed my skylights during a torrential thunderstorm. The one time I was able to reach John on the phone, he proceeded to mock me and tell me "I shouldn't get so worked up over things because life is too short" and said "God hears everything and knows when I cuss" then hung up on me. I left numerous messages over an extended period without one call back. J N R Gutters is not a customer service oriented company. Once they have your business, they treat you with disrespect and contempt and do all they can to avoid you. J N R was fined over $40,000 from OSHA for safety infractions during this job. read more

I have never used a worse company for anything in my life. If you want to do gutters once, don't come here. Every corner leaked on these "seamless" gutters. Every one is pitched incorrectly where it doesn't drain and just spills over the top, flooding my basement. I had rotted cedar gutters before these and never had any flooding. That should tell you something. I called them back asking for them to repair their mistakes and John Raymond came by to take a look. He said, "Who installed these? I should fire them!" And proceeded to never come back to fix it. I patiently waited for months for a call back and nothing. And now they just ignore. I was always taught to fix my mistakes ESPECIALLY when someone paid me to do the job. Poor business. Never use them if you value your hard earned money. read more

What a bunch of hacks!!! Nothing but poor workmanship and attitudes all around with this company. If you need any work at your house done AVOID THESE GUYS AT ALL COSTS!!!!!!!! read more

I called them last Friday and spoke to the owner who said he would be out this week to clean 40feet of gutter in the front of my house. I called the secretary the following Monday and she said she would call me back that day to let me know exactly when they would be out. she never called. I called again on Wednesday and she did not call me back. I called again on Thursday and she said she would call me right back. she did not. I just called to say I was confused and unhappy, she put me on hold and a minute later said "it's too bad your not happy " then she hung up on me. by far the most unreliable and ignorant contractor I ever spoke to. think twice before calling them, way to many other gutter companies out there read more

We had a horrible experience with JNR Gutters. We contacted them in November 2014 to clean the gutters of our house. They came out and provided an estimated for doing the work -- we agreed and paid them of deposit of about 30%. We then did not hear back from them.... at all.... and received no response to our repeated attempts to reach them. About a month later we were told that someone would contact us within 2 weeks to schedule the work.... and then we never heard back from them. Eventually.... it was too late in the season and too late with too much snow and ice to do the work. We started to try to reach them again in March and again we got no response --- finally, when we spoke to someone in early May, they were still not able to schedule the work... we asked for our refund of our deposit which we finally did receive. read more

They put on my roof in 2009 - never returned to do the clean up. Found this out when another company came to clean my gutters and gave me a contractors bag full of roofing materials! I have had ice dams for three years in a row and they have not returned to assess my roof though I have called and spoken to at least three different people and been promised return calls and a visits - it has never happened. What good is a warranty with them!! read more

I do not recommend this company for any job. JnR Gutters was recommended by the company that paved our driveway. The driveway turned out all right (to the best of our knowledge), but the installation of the gutters has been a great source of stress and financial loss. JnR came out and installed gutters to the front of our home in a single morning in the late fall. It looked fine, but within a couple of weeks during rain we noticed that old diverters on the roof were preventing the new gutters from working. We had to set up a barrel to catch water running down the side of our home. We had pointed out the diverters upon hiring JnR, and we trusted them to do what was necessary to drain water properly off the house. In addition to the diverter issue, one of their long downspouts was never secured to the exterior wall, so in strong wind it bangs against the house. Email is largely an ineffective way to reach JnR. Initial phone calls led to acknowledgment of the issue and reassurance that removal of the diverters would be considered as additional repairs and not a new work order. Regardless of whether we would have to pay for this work or not, we should have had the matter resolved. I called repeated before the winter set in and then after the snow melted. The receptionists were polite enough, but they could do nothing to help me, or so they said. They could only relay messages. I spoke directly to one of the male workers at least two times, but that led to no action being taken either. It is now more than six months later, and JnR Gutters remains silent and inactive. We had our gutters inspected by another company. Sadly, the inspection revealed a sloppy job and the gutters are allowing leaking behind them during rain. The placement of the downspouts has been deemed unwise and problematic. The main gutter on our front side will have to be replaced with a larger size as well. We now have to take off what JnR installed and redo the whole job the way it should have been done. The company we are now working with said they have been called in before to repair the unprofessional work done by JnR. read more

Worst company I've ever had the misfortune to deal with! Customer service completely nonexistent here. Very unprofessional and they don't seem to care that their reputation is so negative. Since dealing with them I've spoken to at least a half dozen other people (contractors, roofers, customers) who have had similar issues with JNR. Less than 6 month old roof leaking. Bought a completely renovated 1930's bungalow from a builder/flipper who used JNR to install the new roof. Called JNR repeatedly and received the same response "I'll have someone call you back". Received this response at least a dozen times in 1 week. No one ever called me back. Called a Chimney Company who came right and and informed me that the roofers never installed lead flashing around the chimney and water was getting in. JNR doesn't plan to take any responsibility and told me to stop calling them and hung up on me. Come to find out they never pulled permit for the roof work. JNR then informed me that the builder never asked for the flashing to be installed. I guess you get what you pay for. I dare you to find 1 positive review on this company. read more

JNR installed gutters on my newly constructed home. The gutters were sized incorrectly and water gushed over the sides, wearing out the paint on the side of my house. My several calls to correct the problem were unresponsive. Each time, "Paula" said that someone would come out to look at the problem. Never happened. Stay away from JNR. read more

I'm shocked at how rude they seemed from my initial phone call. I read reviews and I am not surprised to hear terrible reviews on customer service. I would not do business with JNR even just based on first impression!! read more