If I had it to do over again, I would not have used this company nor the security camera system that they use. Mike was wanting the balance owned when the system was not completely functioning, I had put 50% down and I told Mike that I would pay half of the remaining balance when the system was working properly - which his replay was "that's fair", but the next day I saw the entire balance charged against my charge card. The equipment that he is using from https://www.ltsecurityinc.com/ I use to write ultra specialty software - and I find their software VERY USER UNFRIENDLY.. in a Windows system it will only function on Internet Explorer - that Microsoft has stated that they are going to discontinue/stop supporting in the near term. One of the cameras is a PTZ (Pan-tilt-zoom) suppose to do auto tracking. It has a feature to define the area you want protected, it appears to be 2-dimentional The camera is abt 80'-90' from the road and took me days to stop it from "chasing" cars lights going up/down the road at night, even with the sensitivity set at lowest setting. When a delivery van pulls in the driveway, it locks on the van and doesn't track the delivery person. I told Mike up front that I wanted it to notify me via email or text when activity was detected. When the tech first turned the notification process on ...he told me that "you are not going to like this "... and he was right... I started getting text or email about every 30 SECONDS... The PTZ camera is mounted at a incorrect angle on our house.. when I try to manually zoom into something with the camera - it zooms downward INTO THE GROUND/GRASS, even with the camera set at its highest vertical setting. The tech that installed it said that he would get a plastic wedge to put behind the base to change the angle it is mounted to the house ...but... that was late last year and after leaving several phone calls, emails and texts... NOTHING... The LTS cameras ares suppose to be commercial grade equipment and the clarity and the pixel density of the video that the cameras produces... meets my expectation. Past that ... my experience with JNE & LTS equipment/software is a disappointment. I will most likely end up changing the mounting/orientation of the PTZ camera, but paying out $3,000+ for a camera system... it should not be my responsibility. read more