I bought a used side by side, Arctic, Wildcat 1000x. I was advised to have it serviced by a certified dealer before using it, so I did. JMC was the nearest dealership to me. I asked them to give it a tune up, check for anything that might be wrong with it and told them it was throwing a code that I wanted addressed. They said that the code was an old one and cleared it, that it didn't need the crankshaft sensor replaced but that the plugs were fouled up so they installed new ones. I also had them replace the old oil and filter. They said that was the only things that it needed. When I got home I rolled it first ride out and was advised not to run it again until the plugs were checked because it was upside down. Upon taking it apart to check them, it appeared that the plugs were not new at all, nor were they the same brand. I showed them to my brother who's very astute about power sport products and he said that they were not new. He called the service department on my behalf. After a lengthy conversation with the manager it was made known that the technician only changed one of the plugs. They charged me for 2, and billed me for the labor for installing 2. He said that wasn't ok and they needed to refund me 1/2 the labor and cost of the missing part. He was told that I could come pick up a new plug for the one that I was charged for but they weren't going to compensate me for the labor. He asked to be put in touch with their district manager but instead the owner gave him a call... The owner said that they would not be giving me any compensation and that I could come pick up a plug. He yelled and swore at my brother and claimed that it was all an accident, that I was told that it was only going to be the one from the start. That WE were trying to get one over on THEM and it's not their fault... even though I WAS told that they were going to do both and got charged for both. The woman who I spoke with was very clear about it and I even asked her about how to avoid that situation in the future... Their shop is over an hour away from my house. The cost of the fuel wouldn't justify the drive vs the cost of the part. Moreover, I had expressly stated that it was a new purchase, that I wanted to get anything done that needed to be done and replace anything else that needed fixing. When we took it apart at our own shop not only was the job that I got charged for not done, the clutch/belt casing was broken with a huge hole in it, the seat release leavers were broken and the air filter was filthy. I would have gladly had all that fixed but they didn't tell me that those things needed to be addressed. If we had wanted to do the work ourselves we would have but we wanted it serviced by a certified Arctic Cat mechanic. Unfortunately we are doing the work ourselves and still got charged. Bottom line: they did shotty work, the owner was highly unprofessional and rude, sub quality/overpriced products and their "compensation" was a joke. Don't do business with this company . They will surely try to fleece you. read more

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I called and was told that the service manager would call me back, but she never returned my call. I called a second time, and Mark said he would connect me to the service department. After 20 minutes, she finally picked up, took some information, and put me back on hold for a long time. Don't waste your time and money here. read more

We LUV the entire JMC family wonderful service,! Very helpful! We ordered a helmet it arrived quickly and they had the best price!

Bought the brand new Honda Talon 1000X and I must say Customer Service after the sale has been A+

I was stranded and in trouble, JMC saved the day. Excellent customer service and family staff

We wont be taking our bike there again!! When we took our bike in they gave us a "high" estimate of $1400, after they had it for almost a month ( because the had insulators work in the garage , not our problem) they said they would give us a deal on the bike. We went to pick up our bike & they hit us with a bill of over $1500!! We won't be going back!! read more

Jmc has a Great sales team Caleb and Jason Made the buying process very easy . They also have a very knowledgeable service department that's willing to take time out to truly help you. It's rare that a dealership has both a great service department and sales department keep up the good work. read more

Outstanding customer service! Staff is friendly and knowledgeable. I will shop again and like the fact it is locally owned!

They don't stand behind their work, also poor customer service. I'll never buy a snowmobile, or anything else from them again.

If I could give 10 STARS....I ABSOLUTELY Would!!! Yesterday we pulled our bikes out of the garage to go on our 1st ride of the season. After an extremely HARD winter, we were more than ready!! We've been putting the bikes on the charger all the time....But after 6 years my battery gave out. We were all suited up to ride...and then Waaaaah!! My bike won't start. I picked up the phone, called Nicole at JMC, and not only did they have a Battery....It WAS Fully CHARGED!!!! We went over, picked it up, left them the old dead one, came home, put it in my bike, hooked it up to the charger to top it off, ate lunch...and We Were off for a little (85 Miles worth) of Wind Therapy!!! Thank You, THANK YOU JMC for the Fabulous Customer Service!!!! read more

Needed a valve job done on a honda, brought in the head and my OWN PARTS and they were fine with that, no bullshxx about "we can't warranty the work" if you bring your own parts either. I brought the head in on Friday and it was ready the next morning, cleaned my cylinder and the technician took the time to give me advice on how to properly install the head and new piston. Labor rates are lower than most, friendly people too. read more