Finance manager MIKE at the import bikes section (ride now powersports) is amazing and goes above…read moreand beyond to help facilitate the sale. I was able to do a bunch of the financial paperwork online before I even showed up, with mikes help. Very happy with the 2023 KLR650 they helped me purchase! Also Jessie in the parts department spent an hour helping me find the right helmet for my head without complaining and was a joy to work with. A+ for both of them Most of the staff here is above and beyond friendly and helpful.

Went in today to look at motorcycles to buy, found a couple I liked but wasn't immediately ready to…read morebuy and a salesman came up and asked if I had any questions to which I replied "not right now, I'm just looking" and he became extremely rude and disrespectful and it was very clear to me that from the way he was speaking to me he didn't think I could afford a motorcycle. Won't be coming here ever again to buy a bike or even look, will be going to Thunder Alley in Pasco or Desert Valley Powersports in Prosser where they actually treat customers with respect.

Thunder Alley has been outstanding from the purchase of my new bike, initial service and some cool…read moreaccessories. Facility is nice, but not so nice that you are fearful of the cost of an oil change when you walk in. The team is very friendly from sales, finance, parts and the manager. They greet me by my first name with a handshake and are happy to answer any questions or do me a solid. I absolutely love the bike and appreciate that I've got a solid dealer in town to work on it. Prices are reasonable and they have a lot of events to help you find others who are into whatever kind of riding you're into.

I'm so happy with the quality of service and care that the staff at Thunder Alley Motor Sports…read moreprovide. We've been taking our 2015 Polaris Slingshot there since we bought it, and they have installed numerous upgrades, performed required maintenance, and have also helped me troubleshoot a few issues too. The general manager is the epitome of a person who is customer-service oriented, and I can't say enough good things about him and his staff. If you want to be treated fairly and like family go to Thunder Alley!

My Daughter bought her Jeep Grand Cherokee from J and R auto sales. They sell outstanding vehicles…read more They were super friendly and easy to deal with. I would gladly recommend them! My Daughter loves her Jeep! Thank you J and R auto sales for an awesome purchase!

Absolute shyster , sold me a car that had no working headlights , water pump leaking , brakes metal…read moreto metal and then wouldn't send me my title or plates , couldn't drive the car after the paper plates expired and j &r told me to never contact them again , I live 3.5 hours away from j & r so I guess it's gonna take a road trip and baseball bat to get a man out at home plate

Tom's staff rides the same motorcycles that they are selling. Very knowledgeable about the products…read moreand what to use to improve performance. They tend to have accessories that are sought after in stock.

Facebook ad said "people drive to Tom's". I said "I'll decide" after buying a new beta from them. I…read moreunderstand why now. Drove from Montana, Super friendly, awesome, informative people here. Best all around dealership experience I've ever had. Anywhere. Period. Make the drive. Thanks Mike, Tyler, and Shea. P.S. I don't yelp so good job again guys

Yesterday I found myself at Rattlesnake Mountain Harley Davidson. I gad to go to the Service…read moreDepartment. I met Art. My a great person. Very attentive and helpful! As asset to this organization. Would highly recommend him. Thanks Art .

This was, by far, one of the worst Harley-Davidson dealerships I've visited when it comes to…read moremerchandise and basic customer service. I don't want to believe it was because we're Black, but the experience certainly left us wondering. We were excited to buy Kennewick Harley-Davidson T-shirts as souvenirs, but that didn't happen. The shirts on the sales floor were disappointing--the necks were stretched out, and the quality was noticeably lower than what we've seen at other Harley dealerships. We did find newer merchandise by the register, but we were told it couldn't be sold because the employee responsible for that department wasn't working that day. It was frustrating to hear that no one else could sell us a few T-shirts. Good customer service is about finding solutions, not excuses. Maybe if we had been shopping for a brand-new Harley--or looked like the "right" customers--we would have left Kennewick with the shirts we wanted. Instead, we left empty-handed and disappointed. I'll survive without the shirts, but the poor customer service is what I'll remember most about this dealership. Whatever the reason, it was an experience that fell far below what I've come to expect from Harley-Davidson dealerships.

I purchased a 2025 Honda Rubicon and Jeff and his staff were awesome. Jeff made sure I completely…read moreunderstood the bike before I left with it. Tyler in service even answered some questions that I had. Wonderful business and I would definitely do business with them again. I would also highly recommend them.

Amazing customer service! Tom Wright and his team definitely go the extra mile when it comes to…read moreservice. I broke down in Ukiah, Oregon last week on my Yamaha FZ6 with a bad front wheel bearing and had my bike towed in to Hermiston. There were no factory bearings available anywhere but they were able to cross reference the bearing and pulled a compatible one out of a snowmobile steering column. I was back on the road within 3 hours. Very impressive!!! I can't recommend these guys highly enough.

We had an excellent experience purchasing a Yamaha AR250 from Chris Denchel at Desert Valley…read morePowersports. From the 1st call I made to the dealership, through negotiating, on-lake delivery, orientation and after sale follow-up, Chris has been extremely professional. He always gets back to me right away, answers all my questions and seems truly interested in making sure that my experience buying and owning the boat is a priority. Chris gave me a very fair price on the boat and Yamaha extended service plan. Chris's team is also top notch. Every time I called everyone was friendly, knowledgeable and responsive. I can't imagine a more positive experience than the one I had with Chris and the team at Desert Valley Powersports

No good made an appointment weeks in advance only to show up after driving 1 1/2 hours one way to…read morebe told tech is out no suzuki software for my bike was gonna wait told sorry left it for a week never heard anything and after driving again and home now twice got a tee shirt ? Don't go here

This is probably the smallest dealership I have been to but probably the best, too. I did not even…read morepay close to dealership prices for my truck. Jay made the entire process super easy and had all the paperwork ready to go before I even got there. The whole process of purchasing a car took about 5 minutes literally. I would highly recommend Cascade Motors. EXCELLENT buying experience.

I must share my experience with City V Twin as I had experienced some issues with the Harley…read moredealership. I took my business to city V Twin where I met Tyson the owner and his crew and I asked about a big bore kit. Tyson was very knowledgeable and walked me through the kit with high-quality parts gave me a quote and some things may change up and down as they did as he fit me into his schedule as urgently as he could. I was patient for him to finish the project as the project got to near the end. Tyson kept me posted throughout the whole process, ensuring that the parts I purchased got installed in the Bike in a professional manner and in the timely fashion now my 21 Road King is perfect for me and I will take my business nowhere else but city V Twin for the rest of my life as long as Tyson is the owner once again, thank you so very much Tyson and your crew ,very professional !! Look forward to doing more business with you.

I needed two key fobs programmed to my 2017 HD. Local…read moreHarley Shop did not know how to do it. They tried. Wanted me to schedule for a diagnosis to see why they did not know how to program a Harley key fob for my Harley. Go figure. I took the bike with two new HD key fobs to City V-Twin Service. Tyson took me right in and had me done and out the door in 15 minutes. Guess where I am going from now on. Thank you Tyson for your prompt and professional help. It was my first time in your shop, but won't be the last.