I have nothing but great things to say about this body shop! I wrecked my car and I did a great…read moredeal of damage! I called almost daily to stay updated and they did not disappoint. They stayed late, and came in early to get my car completed and finished in a timely manner! Larry went above and beyond to make sure that I was happy with my repairs, and he did not disappoint!! I do not plan on wrecking my car again, but this will be the only place I go or recommend friends to go in the future if something happens! Thank you thank you from the bottom of my heart for going above and beyond!

We had an immediate need for a front fender repair on a trip from Raleigh to the mountains. ​ …read more When we arrived at this place they took us in and fixed the problem​. They were very kind and considerate . We were very pleased . Their secretary was the best .

Great group of guys, they did amazing work on my car. I had them repaint the side panel of my car…read moreand they did a fantastic job. It looks brand new. I would recommend personal touch for any car work you need done!

I have Know Tim for 35 years, don't want to feed any personal feelings into a review but in the…read morespirit of transparency here is my review. To date over the past 30 years I have had 14 vehicles painted and multiple repairs performed by Tim. I have had no issues with service or quality on anything he has done. I had one car painted by another vendor because Tim was over booked. Needless to say I had to have Tim redo the work the other vendor performed. If you want it done right the first time "Personal Touch" is the answer

Good service without having good service if you know what I mean. I guess I had gotten familiar…read morewith how they handle things since they had my car so long. Nice crew. But issues still open. Would call back once I left a couple messages. They Would text an update after I left a voicemail. I had to take vehicle back after it was ready for them to tweak a couple of things. But all issues were not resolved. Was told I needed to take vehicle to dealership. As far as I'm concerned Rice collision is part of the dealership. One side of car was damaged and repaired but apparently they did not walk on the other side to make sure it matched. It would help if they paid attention to detail and try to resolve issues while there instead of sending you somewhere else or have you come back. But that's customer service these days.

DO NOT take your car here for repair. They are unresponsive, unhelpful, and dishonest. They…read morewouldn't return calls and lied when I could finally get a response on the phone. Finally I drove over there (I'm not in Greensboro) and even in person it was difficult to find out what was happening!! The office is complete chaos. Finally they said they couldn't look at it until it was emptied! No one EVER said a word and it had been sitting there for weeks. After almost a month of having my car they continued to add supplements to the claim. Even the adjuster was frustrated. At the end, it was totaled. What a disaster. If I could give a negative rating I would.

Had a wonderful experience with the owner of this great shop..I had a problem with my car and I was…read morenear his shop,without hesitation he took time off from his project to look at my car and gave me his advice as to what I needed to do..his knowledge,expertise, and professionalism really made me feel like he cared about my situation he even took the time to look under my hood and checked my oil level and spoke to me for several minutes as to what he suggested I should do in order to get my car home safely..I highly suggest him to anyone that is looking for someone that is honest and care deeply about his clients he truly has a high standard of giving quality parts and his reputation is outstanding!!I

Great place but they moved to a bigger location on the corner of w. Market st…read more Excellent service every time I've went even during closing time.

DO NOT RECOMMEND AT ALL!! They put an ad on my car that left residue/damage that won't come off…read more would not answer phone to speak about the issue or call back.

Best price i found after getting quotes from three auto body shops. My car insurance company…read moretotaled my car, but gate city auto body had it fixed and back on the road in one week! Plus, they installed my rearview camera and cleaned my car inside and out! Exceptional service A+!!