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    Jl Mcbride Sales

    1.0 (2 reviews)
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    Justin Ace Hardware

    Justin Ace Hardware

    3.9(15 reviews)
    63.9 mi
    $$

    We were helped by a wonderful women names Lydia. We had no idea what plants would be good for our…read morelandscaping and were specifically looking for low maintenance plants that would support our local pollinators. She was so helpful and knowledgeable, and we left with exactly what we needed. Thank you, Lydia!

    On May 24th I decided to purchase a Weber Grill from Ace. An E335 Weber Natural Gas Grill, Weber…read moreGrill cover, Weber Griddle totaling $1,674.89. Learned the Justin Ace Hardware was the closest store that had this grill in stock. Great fairly close should be simple. It's been anything but simple. Originally, I was under the impression the grill would be delivered on Tuesday, May 26th but as the order processed the delivery changed to Thursday, May 28th. I received no communication from Ace with any updates so I called the Ace Justin location and learned my grill was ready and it would be delivered in a few hours (Thursday morning). I also learned though that the Weber Griddle wasn't ready as it was in route to be delivered the next day. I learned the Ace Rhome location had a griddle and asked if they could stop and get it and as it would prevent a trip the following day. Great everything is lining up perfectly. I asked the guy the condition of the grill and told him I was pretty picky. No scratches or dents and to inspect it closely. He assured me it looked great. The delivery guy arrived within just a few hours and I joined him on the truck to give the grill a go over. It was super noticeable that it had scratches on the stainless area near the knobs, directly in front. I grab some stainless cleaner to make sure and sure enough it was "damaged" and I simply explained to the delivery person I couldn't accept it. He indicated they had problems with the guy who does the assembly but that he was friends of the owner. I'm not sure how the scratches got there but knew I wasn't buying a Weber grill for $1,700 that was damaged. I ended up calling Andrew, a manager and explained the situation. The driver was on the phone with another manager who insisted the Entire order be returned. Andrew apologized and the driver left with all 3 items. The next day the credit had not been processed. I called and spoke again with Andrew the next day and he indicated I needed to cancel the order via their online platform in order to get the credit. Great, signed on with him and canceled the order. Received a notification that it would take 1-2 days to process the credit. What? Ok no worries. 2 days go by and I call their web team since I placed the order via Aces Website. The CSR called the store, confirmed it had been returned and explains it would take 7-10 days for a credit to post. It was at that very point I became upset and asked to speak to a manager. He indicated I would need to speak to the store management team. What? I requested that he call them and get them on the phone so I wasn't going back and forth. I waited on hold for approximately 15 minutes until someone at the store jumped on. I believe his name was Mike. He indicated the issue was with the griddle but he was taking care of it and I should see the credit post shortly. Nope. Here I am and it's the weekend and no credit had posted to my American Express. I've already purchased another Weber Grill from Lowe's and it will be delivered on June 6th. Fingers crossed. I went with the Weber stealth model to avoid the unnecessary scratches to the stainless steel even though I just had a new secondary refrigerator delivered and Lowe's did an amazing job. Every step was communicated and they were on time, professional and best part no scratches. I like to buy local. But it's times like this where you learn a lesson. ACE Justin...DO BETTER! All this was unnecessary....

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    Justin Ace Hardware
    Justin Ace Hardware
    Justin Ace Hardware

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    Sutherlands HomeBase

    Sutherlands HomeBase

    3.6(5 reviews)
    22.9 mi

    Every time i go in the store everyone is helpful and knowledgeable on the location of the item I'm…read morelooking for, and helping figure out what i need on projects.

    Went in to the store on 7-24-2026 with my Wife and Son's family to buy some items…read more My wife and I saw some gloves on sale and since I was helping with some work being done on my Son's property I decided to get us a new pair of gloves that were in the "on sale section" were the gloves were placed. Now we live in East Texas, four hours away from Mineral Wells. The gloves were "marked down" between $11-12.00 per pair. Which was a good price. When we checked out at the cash register, my wife paid for them and I had already walked outside so I assumed that she was watching the prices of the gloves and what was paid for them and then got her receipt. Well you know how assumptions go. She didn't get her receipt, nor did she pay attention to price that we were charged for the gloves. Unknown to us the one pair of gloves that we thought was on sale for $11-12.00 that was placed in the sale section area was actually over $39. Oh hell no.. So we called the store after verifying through our bank what the actual charge was to explain the situation to them. That the gloves were placed in the sale section and marked as being on sale. How far away that we live from them and if they would adjust the sale and credit our card back to our bank of the difference. NOPE, NOT HAPPENING. Okay, can I return the gloves and get my money back even though I've used them? Sure you can. So you're going to make me drive over eight hours to return gloves, that your company erroneously placed in the sale area instead of providing excellent customer service to a customer which it will cost me over $100 in gas, wear n tear on my vehicle to get my money back? That's your choice Sir. I'll see you in two weeks, print your copy of the (my) receipt out and put my name on it, so that there is not confusion because I'm making this trip to return both pairs of gloves. Thank you very much and have a lovely day. Another business that lost my business.

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    Sutherlands HomeBase
    Sutherlands HomeBase
    Sutherlands HomeBase

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    Jl Mcbride Sales - hardware - Updated August 2026

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