Extremely Disappointing Experience After Years of Loyalty -- $400 for Botched Hair…read more
I had my hair done by Christina Green at Beauty Beach Lounge on Friday, October 2, and unfortunately, it was one of the worst salon experiences I've ever had. I've been going to Christina for a few years, and despite her services being pricey, I continued to book with her because I trusted her and had been happy with my previous appointments. This experience completely changed that.
I paid $400 for a base color, a haircut, and a quick conditioning treatment. I left without a blow-dry, so I didn't even get the full salon experience you would typically expect at that price point. The results were absolutely not what we discussed or agreed upon. My hair was supposed to be blonde, with a slightly warmer base, but instead, it turned out orange/ginger, uneven, and patchy. I even tried purple toning shampoo afterward, and it did nothing to fix the color.
The haircut was equally disappointing. I specifically asked for my hair to be cut around the base of my breasts, but Christina cut it significantly shorter than I requested, and the cut is visibly uneven. Hair color can be corrected to some extent, but I can't magically grow back the length of my hair. I've been trying to grow my hair out, and having so much length taken off against my wishes is incredibly upsetting.
What makes this even worse is the timing. My sister's wedding is coming up, and instead of feeling excited and confident, I'm dealing with significant anxiety over how my hair looks and scrambling to find someone who can fix the color with very little time to spare. I'm now facing the additional stress and expense of correcting a $400 service that should have been done properly in the first place.
I also felt that my appointment was rushed, and the overall result reflected that. After years of being a loyal client, I expected more care, attention to detail, and communication, especially given the price. I understand that hair appointments don't always go perfectly, but this was far beyond a minor disappointment. Both the color and the cut were unacceptable to me.
When I explained how upset I was, particularly because we had maintained a good client relationship for years, Christina offered me a 50% refund. Given the condition of my hair, the cost of having to get it corrected, and the fact that the haircut cannot simply be undone, I felt a full refund was a reasonable request. When I asked for the remainder, she told me she was "having family time" and that management would call me the following day. No one called.
I eventually reached out to management myself, only to be told that because I had paid Christina directly through Zelle rather than through the salon's usual payment system, they could not refund me and that only Christina could return the rest of my money.
This has been disappointing on every level. Not only am I unhappy with the service, but I've also had to chase people down to get a resolution after being told someone would contact me. After years of loyalty and spending a significant amount of money at this salon, I expected to be treated with much more care and professionalism.
I'm sharing my experience because I wish I had known how this appointment would turn out before spending $400. I left with orange, uneven color, a haircut much shorter than I requested, and the added burden of trying to repair the damage before an important family event.
I would not return to Christina for another appointment, and I cannot recommend her based on my experience. Trust is incredibly important when it comes to your hair, especially when you're paying premium prices, and unfortunately, that trust has been lost. I sincerely hope this situation is resolved fairly, but the entire experience has left me extremely disappointed.
