Let me first start by acknowledging that this review is of the estimate process and subsequent…read morefollow-up as I considered my options. In the end, I pursued another option thanks to a friend's connection that got me a very good deal. I contacted Watergate about some roofing issues at my home that I was aware were quite serious. I had two friends who both gave me a good reference for Watergate. One friend indicated they were they only company he'd dealt with that did not default to recommending a new roof. The other friend shared that they support Habitat for Humanity, a nonprofit I also believe in. So, I contacted the company and requested an estimate. They set a date, and their employee arrived on the day and at the time that was scheduled. As I recall, his name was Max. We discussed my concerns. He did a thorough search of my concerns, and indicated he'd be contacting me soon with an estimate. He provided the estimate within the expected time-frame, which ended up being pretty rare among the estimates I did receive. He communicated well. He followed up multiple times. I will note the estimate was the second highest I received, though considerably lower than the highest. However, in their defense I felt like Watergate was really targeting solving all my concerns. They do offer a financing option. One slight customer service quirk of mine - if I e-mail you, I expect an e-mail response. Both times I e-mailed, within five minutes I got a phone call. If I wanted a phone call, I'd call. This is relatively minor, but it did bug me. It didn't bug me enough to drop a star. Overall, I was pleased here. As I noted, I ultimately opted for another choice but I was impressed by the service here. It didn't feel high pressure at all, though there was intentionality. There's a difference. I love that they work in the community. Since I have two friends who also praised them, I have to still give them a thumbs up. While I didn't choose Watergate this time, I was impressed enough that I would still call them again should future work be needed.

Found these guys last summer when I was rehabbing one side of a duplex I own. I had them do a…read morecomplete re roof on said duplex this year. Great job!@ Very thorough and professional work. Will use again!

These guys came out even on cold snowy days and finished the job and did a great job. Very…read moreprofessional I'll be hiring them for more future projects for sure

My experience with this contractor was less than professional. I hired them to do repairs on my…read moredeck. When the job was finished it looked like I hired a team of students who needed to experiment on how to do this kind of work and used my deck. Students would have done a better job. The paint was left unfinished where sections were left unpainted. And the list keeps going regarding just how bad the finished job looks. If your smart you will keep looking for another deck company.

Scott installed a ceiling fan. He was prompt and did a great job. We were very happy with his…read moreservice.

Scott was able to came early which was nice to free up more time in the afternoon. He fixed the…read moreissue of sink water stopper. I look forward to him helping us again,

Highly recommend Milos! Super responsive and very courteous. We had gotten our driveway power…read morewashed and sealed with a penetrating sealer to extend the life of the concrete.

I've known the owner through a previous job and can vouch my life on him and his word. A stand up…read moreguy who makes sure the job is done right! I got my pool deck sealed (non-acrylic) and had him wash my deck and driveway. I didn't have him paint the deck as it's a side hobby of mine but he pressure washed it and even sanded it/prepped it for me. 5 out of 5 would recommend. His prices are very fair compared to some of the "job minimum" quotes I had gotten.

Mark was very communicative throughout the process. He provided a fast turnaround and great work at…read morea fair price. Highly recommend!

Didn't finish the job. Not good work at all. Looks like it was slapped together. Witcj it is.read more

As an update, I have now been threatened a second time by this company for writing a poor review…read more They have now threatened my job, disability payments they assumed I received as I have been injured in an auto accident and to contact my lawyer regarding the fact that I was struck from behind by a vehicle. This man and his wife are desperate and nuts. They will put your life in danger and then threaten you if you write about it!

My daughter and I went to the Indy store and River was outstanding in fielding our many questions…read morebecause of exceptional knowledge. This decision- making process has become substantially less stressful now after information gained from this visit. River is a strong asset to this company.

The most expensive of all the estimates we got, but we chose them because:…read more 1) They actually listened to what we wanted and our ideas. 2) They gave us several different options 3) They quoted exact times of when it will be done and guaranteed it (and since I needed it done by Labor Day weekend, or there would be a BBQ at my neighbor's house, that was important!) They did get the deck done on time. Barely. It was not cheap. Some of the wood they chose could have been better, but since I only had one screw pop on this huge deck in the five years I've had it, I must say that it is probably the most well made deck I've ever owned.

Brian's crew is outstanding. The tolerances in their assemblies are closer to furniture than what…read moremost people expect from a deck builder. Everything is square, firmly butted together and securely fastened. I can't recommend them highly enough.

Told me deck would take a few days ... ended up taking over a month. Deck has missing screws on…read moreposts.. many issues. Don't recommend.

Randy and the boys were excellent . Randy is a pleasure to do business with, and his communication…read morecoming from a contractor is unparalleled-the man was just "on it", to quote the late Tim Carnegie. I am gladly surrounded by a tree canopy which he was sensitive to maintaining yet protecting my house. The boys even handled a new beehive in a dead tree and the ground. They hauled everything off site and brought every piece of equipment I could imagine. Extreme work with top notch results.

Randy and team did an awesome job! Kept me informed throughout the entire process. Worked with…read morecare and precision. I highly recommend and plan to use this company in the future