Like lots of other people, we were looking for a difficult refi after striking out with modification overtures to our bank, and were in danger of losing our home. Jinhee was the 179th person I talked to, just as I was thinking of giving up. Whereas every other mortgage officer met my questions with "I can't answer that....unless and until you fill out a loan ap," Jinhee always said, "Sure, happy to give you that information and share my professional advice." This was before she had any inkling that it might lead to business for her, and with full awareness that I am an informed, fairly difficult client with my own ideas. Thanks to Jinhee's tireless work and advocacy, her creativity and expertise, we were able to work out a refi after failing for more than a year, and keep our beloved roof over our heads. The rates and fees at the company she works for, while not exorbitant, may not be the absolute cheapest out there, but for the herculean effort that Jinhee made on our behalf, it was worth well more than we actually paid. I'm glad she escaped the corporate behemoth that she had been tethered to so that she can work at a smaller place with individuals like me and help make people's lives better, her overarching professional goal. read more