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    Westcorp Capital

    5.0 (10 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Westcorp Capital

    Mortgage services

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    Review Highlights - Westcorp Capital

    After being put on the back burner by another mortgage broker, my husband and I were referred to Shellie Seeger by good friends of ours.

    Mentioned in 7 reviews

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    Logix - Woodland Hills Branch - Fourth Of July decorations at Logix!

    Logix - Woodland Hills Branch

    (265 reviews)

    Woodland Hills

    We have been banking with Logix for several years, and our past experiences have generally been…read morepositive. Unfortunately, a recent interaction at the Woodland Hills branch was deeply disappointing. In December, my husband visited the branch to deposit the second of two large checks of very similar amounts. After looking up our account, an attendant took the check away to consult with a manager (initials G.B.) without providing any explanation. When the manager came over, he did not introduce himself or explain the situation. Instead, he abruptly asked, "What's up with these checks?" His tone was condescending and inappropriate. The interaction was upsetting enough that my husband later chose to address it directly with G.B., giving him the opportunity to apologize. G.B. claimed he did not recall saying this and stated that they use "certain standard verbiage." He offered an apology only in the form of being sorry that my husband felt offended, without taking responsibility for his conduct. We strongly disagree that "what's up with these checks" is acceptable or standard language to use with customers. At a minimum, the manager should have introduced himself, explained the concern, and allowed my husband the opportunity to respond. A few days later, my husband contacted Member Services to report the incident. The representative agreed that the treatment was unacceptable. However, it has now been two months, and we have received no follow-up from the bank. We expected, at the very least, a letter of apology and some indication that the issue had been addressed. This experience has significantly diminished our confidence in the level of professionalism and customer care at this branch and with Logix.

    I would like to express my sincere gratitude to Zina and Hannah for the incredible work they do…read more They are not only outstanding in their roles as customer service representatives and employees of the bank, but they are truly exceptional human beings. During one of the hardest moments I've faced, they supported me with genuine kindness, patience, and compassion. Their positive energy and the way they treat every client who walks through the door is something truly special. It goes far beyond regular customer service -- it comes from the heart. Because of them, this bank has become more than just a place I go for financial needs. It has become a family to me. I appreciate everything they do, and I am deeply grateful for the care and respect they show every single day.

    Loan Guys

    Loan Guys

    (12 reviews)

    Woodland Hills

    This is a third party loan processor that engages in fraud and predatory lending practices. Do not…read moretrust them at all. They tried to push a loan through that I don't qualify for and that would have led me to foreclosure on my home. They refused to disclose who the lender was. They told me to fabricate documents to get the loan through. They promised that this loan would close in 15 days and that I was approved but continued to request documents that I informed them, I did not have. They also started requesting upfront payments from me, without much explanation as to why, other then it was to pay for documents. They prayed on the fact that I was in urgent need of a cash out refinance loan to complete a buyout of the joint owner on my home title to satisfy a court order. I paid $850.00 for an appraisal that they also refused to disclose to me and claimed that my home was worth $100k less than it is. I requested a formal withdrawal of my application with documentation that it was withdrawn, as it was not an appropriate loan program for me and I was not comfortable moving forward. Their response was a denial email, still without disclosure of the lender. They requested that I email photos of my SSI card as well.. they don't use a secure portal. Everything is via email. They have multiple non verified phone numbers and no way to contact the actual company. DON'T USE THEM.

    I recently secured a mortgage through loanguys.com, and I couldn't be happier with the experience…read more Their team was not only professional but also genuinely supportive throughout the entire process. The online application was straightforward, and they kept me informed at every step. The personalized attention I received made a significant difference, and I highly recommend loanguys.com for anyone seeking a reliable mortgage process. Also, the head of the loan processing department Danny answered all of my questions and ultimately got my loan pushed through after some initial difficulty getting approved. Decent people and promises kept. I'll definitely be working with them again.

    Westcorp Capital - mortgagebrokers - Updated May 2026

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