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    Jim's Auto Service

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

    Services - Jim's Auto Service

    Routine automotive maintenance

    Car inspectors

    Jim's Auto Service Photos

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    9 years ago

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    Matthews Motors Wilmington

    Matthews Motors Wilmington

    2.9
    (27 reviews)

    Matthews motors recently repaired my Subaru Forester with an in-house powertrain warranty issue. A…read more$1200.00 repair only cost me 100.00 deductible. They were quick despite having to order parts and Frank B. the service manager, was excellent to deal with. He kept me informed the whole way by text then surprised me much earlier than expected due to a part on backorder... with a phone call telling me my car was ready for pick up! Hands down the best car purchase ever for me and the best customer service standing behind their warranties. Thank you Matthews Motors and Frank B.

    Sleezy business, they won't do business with you unless they can take advantage of you…read more I went into this shop in March 2025 to sell my vehicle. After speaking with Rich on the phone, he let me know the rough price range they would be interested in the car for, depending on condition. I brought the vehicle in, waited 2 hours for them to inspect it, give me the sales runaround, for them to come back $750 lower than what was discussed on the phone, despite the condition being identical to what was discussed prior. I left and went home. The next day, Rich calls me to tell me they are now willing to meet 1/2 way. Excited, I come down to sell the car. After another 2 hours of waiting, inspections, and driving the vehicle, they agreed to the price agreed upon over the phone. They reserve the right to a 72 hour inspection. With 2 hours to spare, in business hour # 70 of #72, they called to tell me they heard a rattle in my transmission, and were no longer interested. I brought my vehicle into the dealer for a full end to end inspection the next day, the vehicle is mechanically perfect. The technician Chris Henderson mistook a loose license plate rattling for a TRANSMISSION issue. After all of this, and validating the transmission has no issues, Matthew's motors is no longer interested in my vehicle. Shady business, sleezy used car dealership vibes from these guys. Spent 5+ hours and $150 of my own money to validate an issue their tech misdiagnosed. Waste of time, go elsewhere! In response to Marty's comment, he is just lying to make this situation look better than it appeared. The car does not have a transmission rattle. It is under warranty by Ford and I had Ford go through it with a fine toothed comb to ensure it is in perfect condition for its next owner. Chris Henderson is a subpar technician if he thinks that is a transmission rattle. Rich, Paul, Matt, and everyone else I worked with gave subpar service.

    Jim's Auto Service - autorepair - Updated July 2026

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