I wish I could give it negative stars. where to begin? apparently you have to have been going to jim's for a long time in order to get treated with respect and common courtesy.
i believe we called Jim's auto on a thursday or friday, told him the problem with our vehicle and he was nice enough to come out to our apartment (about 2 miles away) and assess whether or not the car could be driven to the shop or not. someone, i don't know if was jim or not, came by and determined that it would need to be towed. we were told that someone would be by to pick it up sometime over the weekend or perhaps monday since they wouldn't be able to start working on the car til later in the week. we were given an estimated time of completion between the following thursday and saturday.
fast forward to tuesday and the car still hasn't been picked up. i believe my fiancee was in correspondence with the people at Jim's and we were told everyday that the car would be picked up. never happened. on tuesday we were told that personal tow truck had broken down the night before which is why it wasn't picked up this time. ok. sure. i guess they're pretty busy over there since they were unable to come get in thursday through monday. we were told they were working on getting the car picked up.
flash forward to thursday morning, 7 days from the initial contact(could have possibly been longer, i'm just making it easier from a story telling standpoint) i was told that i should probably take the car somewhere else. so i proceed to do that. i shouldn't have tried to drive it the 4 blocks to the alternative auto shop but for reasons i'll explain shortly i made a bad choice.
about 2 blocks from my house the wheel fell off. i called jim's auto to request his help in getting my car out of the road. i was told that he would get back to me. i haven't heard from him since.
my daughter's birthday is tomorrow. i could have done anything besides sit here and wait on some douche bag that wasn't a decent enough human being to admit that he had too much work and i should go somewhere else from the beginning. but i put my faith in another man, another human, a supposedly reputable business, to fix my problem. instead of being honest with me so i could get my car fixed and give my baby girl an awesome birthday, this guy strung me along for whatever reason and turned what's supposed to be a fun time into no fun at all. i could just take a taxi to the grocery store but i already have to do that 4x a day between my fiancee and I, and now have to do it for an additional week.
so if you like being misled, lied to, and literally left in the middle of the road waiting for Jim to call you back, then this is the place for you. read more