Did not follow requested delivery instructions of a very large order. Order was simply dropped off at the entrance of the building. I asked to be notified when it arrived. I called to inquire about the order and found out it had been delivered 35-40 minutes ago. Staff was waiting for their lunch. read more

The guy with dark hair and dark facial hair was a tool. Super rude to us and the co-workers near him. He was working at a table (with a gym bag on the floor) on a computer when we walked in so I'm assuming he's a manager. I feel bad for anyone that works for him if he is the manager. I would recommend a different location. read more

Not sanitary. Worker was cross contaminating. I would not be surprised if someone was to get sick.

I like JJ's but recently I contacted corporate by email and received a response I was not expecting. I do not like capicolla. I asked if I could hold the capicolla and substitute salami or ham instead. I got a big fat no. I replied that he was a big butthead and how was it going to affect their bottom line by making a substitution. I got a big fat no response. The next day I found on recipe for an easy sub sandwich so now I make my own!! read more

This is the worst service at a Jimmy John's I've ever experienced. The workers were standing around instead of actually making the sandwiches. We pre-ordered online yet still had to wait over 25 minutes, despite the store not being busy. While I normally love Jimmy John's and can understand needing to wait, this wait was beyond what's normal or expected. The staff did not seem to care and were just standing around chit chatting. I recommend going literally anywhere else for a quick meal in Wausau. read more

I'm not sure if they have any "Freaky Fast" signage up but if they do, they should probably remove it. God awful Freaky Slow!! Over half an hour for 2 subs? Come on!! read more

I was in town for work staying at a nearby hotel. I was there for 3 days, I ordered delivery every day it was sooo good. It was cold and snowy out, but the delivery service was unbelievable fast. Highly recommended!! read more

Never had to wait so long at a jimmy john's. At least 15 minutes from order to getting our food at the drive thru. Granted it was 12:15 on a beautiful Sunday afternoon. But what really got to me was that they didn't apologize or acknowledge our wait! Oder was fine, but common courtesy would have been nice for a place that promises crazy fast. read more

I have a 30 minute lunch break .... I ordered at 12:12 .... Punched out at 12:15 .... didn't get my sammich till 12:47 .... Freaky fast my ass ... LAST TIME I'LL EVER ORDER FROM THERE !!!!! read more

As far as fast food subs go, Jimmy John's is better than Subway. You get a lot more meat and I think the bread tastes better. As far as this location is concerned, it deserves better credit. We stopped here on our way through town. We had ordered only 5 minutes ahead of time using their mobile website, and the order was ready when we arrived. This was during a busy weekday lunch hour. read more

This is the worst JJs I've been to. They are always hiring, service is slow, and the food is never as good as other locations! They must have terrible management! One time I ordered a #12 on wheat and I swear there was an inch of cheese on it and only a slice or two of turkey. I literally think they mixed up the turkey and cheese. How do you do that!? I still go here once in a while because I like Jimmy Johns and it's the only one in Wausau and I've never been impressed. In fact I am usually disappointed. The one in Weston is MUCH better. I frequent there for lunch. read more

A bad experience earlier this year may mean that it will be a long time before I try them again. A group of us at work ordered sandwiches to be delivered to the work site. I ordered a Beach Club sandwich. It arrived without turkey! There was very little avocado spread. Perhaps the excessive amount of "mayo" overwhelmed the avocado flavor. With all that mayo the contents slipped out of the sandwich. The bread was the only redeeming part of the sandwich. So buyer beware: Don't order without watching your sandwich being assembled. read more

The sandwiches were ok, but the service was TERRIBLE! I had family visiting and placed a pretty large order online for pick up (12 sandwiches). The food was made quickly, but I was shocked by the lack of customer service. Not only that, when I got home, I realized I was missing a sandwich. I called them up asking for a refund, and they refused. They said I would have to drive back and pick up the missing sub. I drove all the way back there expecting to be showered with apologies for their mistake, and they were rude about it!! I would not recommend this place, and you will never see me there again. Food was decent. If you can stand the service and everywhere else is closed, it might be worth a shot. read more

I loved jimmy johns subs ! Unfortunately , when I stopped by today as I entered the store I observed the employee at the register picking at the acne on his face , it so grossed me out I left and will not be back . :( read more

The slowest production I've ever experienced at a Jimmy John's. I've had delivery from other locations that was faster.

2 takeout sandwiches and both wrong orders!!!! if you order anything takeout, open each sandwich to check ingredients!!!!!!!!!!!! also not very accommodating when calling to speak with a manage to voice a complaint! SLOW down jimmie johns and get your orders right!!!!!!!!!!! THIS IS Wausau WI. YOU ARE NOT THAT BUSY!! Sure wish there was a Jersey Mike's in the Wausau area. read more

The service here at the jimmy johns was absolutely terrible. We got here 10 mins before closing and the girl aggressively made our subs, wrapped them and threw the sub at the drive thru window and made a nasty face at us. She also crumbled our receipt and threw it in the bag. She is clearly unhappy for working until close. She needs to find a day job that doesn't involve customer service. Love eating here but will never come back to this jimmy johns again. TERRIBLE! read more

Definitely NOT the best Jimmy John's in the world... not even close, BUT it's a Jimmy John's and I typically like them. We've had a mediocre experience and a good typical experience at this location - guess it depends on who is working. There seem to be a ton of employees working at this location and they always seem to be hiring... read more

Jimmy Johns have great subs but they are seriously the slowest drive thru I have ever been too. I honestly feel that if they hired halfway responsible employees then they might rise to a three or four star. Teenagers that play more than they work is not going to cut it. read more

Lately I feel like the quality is going downhill. I ordered the Country Club today and had to pull the turkey off because it had a funky taste. The tomatoes are also very overripe and mealy. Had to pull those off too. read more

Sooo we ordered three subs... and this lady was like after each one "is that it?" She never asked what bread I wanted didn't ask if I could have it as a meal. When we got our food none of it was marked so we had to hope it was the right one because I had to give one to another person. Anyway I get it that it's lunch time but you gotta force yourself to think kind and positively not sassy and inconsiderate. read more

Okay subs, annoying staff. Apparently putting mustard on a sub is something they don't do.

Extremely rude staff, sitting outside hanging out smoking. Got home with my food and there is hair in it, never go here.

JJ's is the best sub shop around. Phillys cannot come close to matching them. Awesome bread, ingredients, sides and the workers are great! Big pickle is a must w/ ur sub! Drive thru is a major benefit for me. So happy one finally opened here! Now open one up in Keonenwetter! read more

I called to order a sub for lunch the gargantuan to be delivered. I had surgery a few weeks back and can't drive. After placing the order and giving my address they stated I was outside of there delivery area. They informed me the furthest they go is South 3rd ave in Wausau. I reside on South 2nd literally blocks away. There lack of customer service and attitude. I will never visit this location and I encourage you all to do the same. read more

I love jjs but this particular location just doesn't care to get its orders right. 3/4 of my orders were totally wrong. I give up with this one read more

Food is delicious, my choice way over subway. Customer service was definitely not the greatest though. The bread and kettle chips had me sold instantly. read more