Wrote this review on Google contacted the District Manger via email and never heard back.... i will be contacting the corporate offices now as i believe i was either given the wrong email address or the DM just does not care either way this is completely unacceptable to treat a customer the way this location does. it is obvious this location does not care about the service it gives or how they treat customers and it starts with the leadership at the very top at this location. at this point i have told everyone i know of the terrible service at this location and many have said they already will not go back to this location and others who were unaware of the terrible service have already agreed they will not go to this location anymore. I've been in the hospitality industry for many years, and word of mouth is everything if the DM and other leadership does not care to discuss this situation then they will find out how important word of mouth really is. --Original Review-- I would give this location more stars if it weren't for the customer service. I order from here often and the last few times i have ordered a giant tuna sandwich which gets delivered to my house. Upon opening my sandwich, I find that there is no tuna, two small tomato slices, very little lettuce, and a block of cheese. Each time I just figured they were busy and or they ran out of tuna so I would just make my own tuna, take off the block of cheese and add my own tuna to the sandwich. I like to believe the best in people and give them another chance. This last time my order was delivered like this I decided to call and discuss the situation. My calls went unanswered not once or twice but three times. When the call was finally picked up by Pria she answered the call by saying "yes rex" so she very well understood I was calling and why I was calling... Her attitude on the call only infuriated me more. I asked for her name, her managers name and my money back as I was done being disrespected by this girl who called herself a manager. She has no understanding what customer service means. She responded to my request with "you can get your money back when you bring the food back" and then proceed to tell me that i can speak to her manager when I come in. How dare her she needs to learn manners and respect for the customer. So I did just that. I took a photo of my sandwich and made my way to JJ. When I walked in Pria and her GM Jacob were having a conversation about me and my order in the front at the counter. I would also like to point out that the location was empty and not busy so no reason for her actions towards me. I was furious with the way she was acting as if I was the problem. Pria is a manger with no de-escalation skills whatsoever on top of her lack of customer service skills. I opened the opened sandwich on the counter showed the GM and explained I don't like being made out to be a liar. I own a restaurant in Powell and have lived here since 1997. I worked for Hilton doing everything from bussing tables in the restaurant at 15 to running hotels as a GM and later remodeling them across the country. I left Hilton to come back to Ohio to Open Potbelly's across the whole state Columbus, Dayton, and Cincinnati and then to later open my own restaurant in Powell... My point of all this is that I know customer service and she lacks everything when it comes to customer service and dealing with customers... I told Jacob if she worked for me and had that attitude towards customer she would have been gone in the most public way. I will not eat/order from JJ in Powell or at all for that matter as long as Pria is working for JJs. Someone needs to take accountability for her and her behavior. Im a loyal customer and ive given more than enough chances to Pria and this location to get it right now im done. Ill be calling corporate office and emailing the Reginal manager about her and her actions. I explained to Jacob I know good people with management backgrounds who struggle to find jobs and would love the opportunity she has currently with JJs. She is replaceable there is nothing special about her and she should be replaced and let go from JJs Powell. I also viewed the reviews before posting this and I believe all the 1-star reviews prove I'm right. I believe Pria is the very reason for those 1-star reviews. read more

Jimmy John's - no tuna and a block of cheese - Sandwiches Near Me - Powell, Ohio

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I cannot properly articulate how much you should not go to this location. You will be an inconvenience to the workers. Your mere presence in this establishment will infuriate them. During one of my visits at this location, an employee was not happy with my existence so much so, that they decided to give me 2 lettuce sandwiches instead of the sandwiches I ordered. I would have been more understanding if it was an accident. After months of talking to the franchise they decided not to refund me. Just don't go here. read more

THE LITERAL WORST!!!!!!!!!!!!!!! Do not I repeat so not waste your freakin time here. Rude. Not "freaky fast" at all. Freakin slow pokes and snail pace for curbside orders. Every time I've had a curbside order it's at least kid you not 15-20 min wait!!!!! read more

This location has horrible delivery service. Last several times over an hour delivery wait time. Had to call each time to find it where our order was. Nothing but excuses that they are busy. Done ordering from here! read more

Walked in to request a Giant sub. There was only 1 employee and she informed me that it would be awhile as she was working on a party pack. I patiently waited 10 minutes for her to finish the party pack, only to start on a second party pack. Needless to say, I and the 4 customers behind me walked out. I went across the street to another sub shop and was in and out the door in under 5 minutes. read more

Love their sandwiches, especially the bread. I'm glad they changed their menu back to the original sandwich names. I missed their Big John and had trouble finding the new menu item, so glad they brought it back. Love their grab and go Frenchie as well. A nice add! read more

Jimmy John's - Working hard - Sandwiches Near Me - Powell, Ohio

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I walked in at 11am and basically needed a catering box as I needed to feed 6 people. I bought the items separately due to the last minute nature of it springing up unexpectedly and no time to order a true catering box ahead of time. The employee on register was super helpful and patient while I figured out what to order (I was ordering 6 subs as a "thank you" for a crew who had done me a favor and had no idea what anyone liked, so I was striving for variety). Was in and out in less than 10 minutes and he even put everything in a large box for me for easy carrying/transport. Super quick, easy, friendly & efficient which I appreciated. I've also done mobile orders here usually once a week (pregnant & too tired to make a lunch lol) and also had good experiences here! Thank you. read more

Restaurant was out of lettuce and had only one employee. Employee was clearly disgruntled and was taking forever to make the two orders ahead. We waited ten minutes and he still didn't take our order so we left. I can only imagine that this one is managed by the same people as the one on Perimeter as both are terrible. Unfortunate for Jimmy John's. read more

Thy are freaky fast at this new Jimmy John's! The crew here are also super friendly! Come see them. read more

Jimmy John's - the outside of a restaurant - Sandwiches Near Me - Powell, Ohio

I was very disappointed to go in to the restaurant today after ordering two subs online and saw the 3 employees not wearing masks. If I knew ahead of time that they were not wearing masks, especially a restaurant, I would have not ordered from them. I was wearing a mask. read more

Would love to give five stars but they recently stopped delivering to our neighborhood saying it's now too far.

Haven't had jimmy Johns for a while so thought I would change my normal lunch place. Won't do that again got the club sandwich but they left out the meat on the sandwich. This should really be zero stars read more

Got the $5.75 turkey club sandwich. It was less than an inch thick with 1 slice of meat and 1 slice of cheese. 3 bites and gone. The only smaller sandwich is the dominos mini Italian sandwiches (2 bites and gone). Disappointing. read more

.horrible. Got a simple slim 1 with bacon and avocado. They didn't put cheese bacon or avocado on the sandwich. Never going there again

I agree with a previous comment. This location definitely skimps on the meat. Ordered a Vito and was maybe 2 thin slices deep across the sandwich and salami did not seem to be present. I typically like JJS, but for the price and proximity, I would recommend Jersey Mike's over this particular JJs in Powell. read more

Very very good sandwiches. This location is probably the best I have been to. However, they say they deliver but they don't so it's not as convenient as they claim. read more