I am extremely disappointed with the service at this establishment. Today, I placed a delivery order at 1:00 PM, and it arrived a full hour later -- despite the fact that I work in the building next door. To make matters worse, the order was incorrect. When I called to check on my order, the employee who answered was rude. He told me my food had not been delivered yet and then hung up before I could ask the rest of my questions. I was trying to update my delivery instructions, but I wasn't even given the chance. This unfortunately isn't a one-time issue. On a previous visit, I ordered in person and was double charged. When I brought it to their attention, I was told I would receive a refund within ten business days. That refund never came. When I later returned to follow up, instead of refunding my money, they offered me a coupon for free food. However, when I tried to use that coupon, it was not honored. At that point, I requested my actual refund and was told they aren't able to do that- I call BS on that. I have experienced an issue every single time I either visit this store or order online. The late order when the company promises speedy service, incorrect food, billing errors, and unfulfilled promises have made this an incredibly frustrating experience. I am completely unhappy with the service and have deleted the app off my phone. read more

I always leave a cash tip in the jar. But last night when I went to pay the first thing, before total was a tip line. That ruined jimmy John's for me. I am so tired of everyone asking for tips. Pay your people a living wage. read more

I don't know how Jimmy John's is a thing , overpriced terrible place one slice of meat like we're all on food stamps has no meat on it Bun was flat and hard and it was way overpriced for what you got I will never ever ever eat a Jimmy John's again read more

I ordered for a church function, $150. The order was 45 minutes late, the sandwiches weren't labeled and the order had incorrect sandwiches. Two sandwiches had no meat, although we had not ordered any meatless sandwiches. The manager was "apologetic" but said there was nothing she could do. Clearly we will not be going to Jimmy John's again. read more

Is everyone who works here high? they can never get my order right and are always so rude!

The turkey pesto club is a limited time sandwich but is DELICIOUS!! It has sun dried tomatoes and bacon. Terribly good! They have a handy app and I can order ahead. It's always been there waiting on me when I show up. I like their reward system. You can get free sides and or sandwiches. Delicious! read more

This is my first time ordering from Jimmy John's. For years I assumed they wouldn't be able to measure up to big bad established Subway. Today, discovering that the Subway menu had changed since my last visit, I decided to give Jimmy John's a try. Except for the fact that they forgot to cut the sandwich in half, I am hugely impressed and JJ will be my go-to for delivery deli sandwiches. Delicious sandwich, very fast service, friendly delivery person brought it straight to my apartment door.... I'm really really happy to find a food delivery source that makes me this happy. read more

Well. They forgot my chips and I almost cried and they were in fact not freaky fast. I hate to do this but you leave me no choice.

absolutely terrible. i ordered a dr pepper, a root beer, a turkey tom with no tomatoes, a turkey tom with no tomatoes or mayo, and potato chips. thats has to be the most basic order ever. this place cant do their freaking job since they gave me 1 kids size turkey tom and 1 full size turkey tom - both with no tomatoes or mayo. My dr pepper was absolutely disgusting just sparkling water that was colored light brown and barley any ice. tasted awful like it had been sitting out for a while. the only good thing about this order is the refund i will be getting in a few days and the chips. i will never be going back here again. i would rather pay more for jersey mikes. read more

Where do I begin...my friends are I were starving and just ordered 3 sandwiches in the drive thru. It took FOREVER and we just got home to eat our delicious sandwiches (so we thought) only to find that NONE of our orders were correct. I ordered a Cubano and got a sad turkey and cheese sandwich that was soggy. My friend ordered an unwich and she had a gluten allergy and got a regular sandwich with none of the correct toppings. This is an outrage. read more

WORST JJ EVER! They never can never complete an order correctly. Without fail everytime I go in or get delivery I receive my sandwich incorrectly. Specifically I get the #5 and direct them to keep the bread in because they rip it out otherwise. However they always do it anyway even when directed not to. And when I complain (which is everytime because I payed for it and I'm gonna get what I ordered) they seem like it's the biggest inconvenience ever. I know it's not that hard to read a ticket. I attached one where they took out the bread and another where they didn't put the cheese. I'd make the drive to kasold if you want JJs read more

Jimmy John's - Vito that was delivered with no cheese - Delis Near Me - Lawrence, Kansas

See all

I love this Jimmy Johns! It is also so busy when I go and when I order from here but they are always so kind and respectful. They have only messed up my order once, and I get JJs like twice a week, and they had a new sandwich to me within 5 minutes. All delivery and in store workers I have inter acted with are amazing and these men and women truly deserve the upmost respect. I don't have enough nice things to say about this place. Want Jimmy Johns? Come here! Even if the wait is long, it is worth it. Thank you Jimmy Johns on 23rd for being amazing. I seriously love you guys. read more

They messed up my sandwich and made me pay for a new one. They asked for my old sandwich back hut i already threw it away at home.

I love the beach club, this is one of my favorite sandwhich places to go! The bread is so good and of course, the service is really quick! read more

Jimmy John's - Beach club! My favorite - Delis Near Me - Lawrence, Kansas

They may be "freaky fast" sometimes, but they are FREAKING WRONG most of the time. They continuously get my online orders incorrect...I spend my money on items (bacon, chips...) but don't receive them. I've contacted the store, but unfortunately they don't reply back. Go to Planet Sub or GoodSense for nearby sub sandwiches with better customer focus and problem resolution. read more

Usually my go to JJs but everyone working today was so high. They didn't get my order right and I am very upset. The only thing they got right was my pickle. read more

Literally placed my order, hung up the phone, and my doorbell rang. Food was delicious and delivered almost instantaneously. Shout out to "Bowen" and his crew. Thank you. read more

Wanted to leave this so maybe someone would see: bread quality has gone back down again. For awhile you could definitely tell that they were making it more often. But sadly I've gotten crap bread the last 3 times. Still love jimmy johns. read more

I order carryout pretty often at this location, so I'm usually just popping in and out really fast to grab my stuff. It's always made so well, and the people working here are very nice the couple of times I've talked to them. I'm quite an anxious person, so being able to order online and quickly grab my stuff works well for me, and I appreciate the people working here so much for always being fast and sweet. This is my go-to location for sure! read more

My family loves JJ's and we order there A LOt! but every time we order from this store..... it is soooooo slow!! Finally after about 20 times of waiting 45 minutes on food that is supposed to be "freaky fast" I called and the manager didn't even care he just was like "well it just depends on how many drivers we have" and I wanted to say well then don't claim to be freaky fast if your not but with his careless attitude, I didn't even go there and decided to just not order from that store again and to leave an appropriate review. read more

I used to love Jimmy Johns. It's freaky fast and pretty well priced! But this last time I ordered it felt like every other bite I took of the sandwich had a new strand of hair in it. I found two shorter blindfish hairs and three long dark ones. I didn't end up finishing my sandwich and Sadly I don't think I'll be from here ever again... read more

The service here is HORRIBLE. The workers seem upset with their job and it definitely shows with their customer service. I do not advise people to come here. read more

Those delivery drivers are LIGHTNING FAST! Thanks for saving lunch!

Jimmy John's is typically one our favorite sub shops. However... the bad customer service I received here tonight will definitely make me reconsider ever eating at any of them again. This location is never very clean, so we usually just call in our orders. But tonight I got hung up on when asking a question!!! So rude!!!!!! read more

This is my favorite delivery place in Lawrence. So fast and you can order just one sandwich. I have never been dissatisfied with this establishment. read more

Bad Experience and Poor Customer service... When ordering a Sandwich the main ingredient is typically meat. Guess they forgot that step...I have made sandwiches before so I know this is not a lost "art form". Anyway, my wife was the one that said to me what was missing. Understanding that fixing an issue is key into great customer service, I reached out to the store and asked they deliver a new one. When I got in contact with the store, I was told I was too far away for delivery (4 miles) and that they would replace it if I were to come back to the shop...Really...You want me to drive back to the store so you can fix your mistake? Really? (I'm thinking...do whats right and just deliver the sandwich). Since I really could not get anything then "corporate" answers to why they could not deliver a sandwich 4 miles away, I said..Okay...I'll drive back but I would like a $20 gift card for the extra hassle (Seems fair in my opinion) The guy I was speaking with put me on hold so he could ask his "general manager". I was put on hold for a while and then when he picked up the phone said that he spoke with his manager and basically reiterated what he had told me prior. He said I would need to come in between 6am and 3pm but not to come in between lunch hours because it is busy then and talk with the GM as he had "authority" to approve this. Bottom line folks is that I would encourage you to visit another JJ or the new Potbelly's next door for your next sandwich fix because if something goes wrong at this place, good luck trying to resolve it. read more