I've never been one to eat at Jimmy John's but i've been intrigued by their latest revamp, especially the toasted sandwiches. I've tried the Chicken Bacon Ranch and Ultimate Italian Toasted sandwiches and they're not bad. My only complaint is that they do not put enough meat inside whatsoever and their white french bread is very chewy/tough even when toasted but the flavor of those two sandwiches is good. I like to dip their toasted sandwiches in the kickin ranch which tastes really good. Today I tried the Vito sandwich on wheat bread and their bread was delicious. Way better than the white bread. This was an overall good sandwich but I barely had any meat so I just had a mouthful of bread which was luckily good bread.... but i'd opt for extra meat if I ever order this again. read more

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Great American food and a very great service! The sandwiches were so delicious. And very clean place.

Don't try and purchase food an hour before close. They give you the excuse they are out of bread.

I'm leaving them more stars than I should based on the fact that of 9+ times we've ordered food from here, this is the first time it was a total MISS. We always order from the app and always customize our sandwiches. I rarely stray from my favorite sandwich but my son likes to try out their limited time items they advertise. This time it was their Caprese Salami sandwich that was to come with fire roasted tomatoes, pesto sauce and balsamic glaze. Like eating mozzarella/tomato caprese salad with the balsamic reduction, but on a sandwich (with salami). I placed an online order at 3:00 p.m. on Saturday, April 22, 2023. When I arrived a few minutes later, I was told that they were out of French bread. The only bread they had was the wheat (square) sandwich type bread. I considered cancelling the order but decided to kill some time and come back for the food. I came back after 30 minutes and they delivered my 2 large ("Giant") sandwiches. I drive home and on my way dropped off the specialty sandwich to my son. Five minutes later he calls me to tell me his sandwich was missing any and all tomatoes -- much less the "fire roasted" ones. There was no pesto and no balsamic glaze on the sandwich. He sent me pictures. Now I understand how marketing teams can make a sandwich look glorious compared to what you might actually receive, but this was ridiculous. In fact, the two halves of his Giant sandwich look smaller than they should be. Like they cut a piece out from the middle of the bread so they didn't have to use as much ingredients. ? The side-by-ide photos of the sandwich look much smaller than the 8" each sandwich half should be. The store has agreed to refund my purchase based on t he fact the store is not located close to me and it was inconvenient to make a THIRD TRIP back for what should have been a simple food order. I will definitely hold them to their word should that charge not be dropped. Photos attached for their reference about the complaint. read more

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Absolutely appalling service and the food was bad. Worker named Lizbeth took our order and was basically as rude as she could be. When we finally got our food it was wrong and she refused to correct it and stated there was no manager on duty to talk to. Only after persistent asking did she say I could call the next day if I wanted but it wouldn't do anything. She was right manager didn't care either. If I could give zero stars I would avoid this location at all costs. read more

I've ordered from this location over the past three years with primarily good service and no issues except the occasional mixup in my order which gets resolved. Today a delivery driver the only one for the night shift brought my order I paid and tipped as usual after checking my order a bag of chips was left off so I called and they offered to send them out. I get a knock on my door, open it and this is what was waiting on me my chips on the ground in front of the door. I called back and the manager on duty said the driver had an attitude today and apologized for it she gave me the area managers number (Claudia) whom I sent this picture to and spoke with. She too was apologetic and issued me a store credit. I asked that the chips be picked up from where they were left and taken back I was told they'd see what they could do. Hours later thet were still there so I took them back to the store and spoke with the driver who did this and yes I was upset still about. Tossed the chips on the counter and left. Then I get a call from an (Alex Garcia) who never identified his position with the company saying that they would never service me again but yet the employee who caused all of this was still working with an attitude. This all happened today 4/17/2023 and this is how a loyal customer of this location for three years is treated? I hope the corporate office is involved because I plan on contacting them. read more

Jimmy John's - a person standing in front of a door - Fast Food Near Me - Humble, Texas

If I could give it zero stars I would horrible customer service i walked in the lady had her air pods in talking on the food watched me walked in and went back to talking on the phone not doing anything and then another girl came hesitating to help me then she finally helped me and I ordered she couldn't get it right then proceeded to say I can't add certain things on my sandwich which I've been adding things on my sandwiches for years read more

Worst Jimmy John's I have been to. Consistently slow service for both web orders and in person. Employees seem inconvenienced by having to take your order and make your food, almost always forget to include extra items such as pickles and are apparently unable to cut sandwiches in half when requested. Makes Lenny's Subs seem like a much better option. read more

Its a great Sandwich Shop! All the staff are kind and sincere! I come here often and the consistency is LEGENDARY

Freaky fast?? Jesus Christ, slowest sandwich shop of all time. Waited nearly 15 minutes for a sandwich. Unreal.

Awful Service. Takes forever to get my sandwich here compared to other places. Do not go here.

Horrible service!!!!! ordered my food for pick up, I was told it will take 20 minutes. But they supposed to be fast? When I got their my food was not ready. I had to wait 10 minutes more while he made everyone in the store food first. The guy was complaining the whole time! When I finally got my order she put the wrong chips in the bag and ranch I ordered spilled all over the bottom. Horrible service! No manager on duty! The worst Jimmy Jhons by far! read more

Waited on hold for 15 min decided to go up there and was served right away I will never come back to this location I let the young lady know I was still on hold she didn't respond or apologize or anything customer service is very poor! read more

I work 4 minutes from this location and people from my office collectively order from here frequently. The last 3 times I've ordered for delivery, my order was either extremely slow to be delivered or delivered to the wrong address. Today I ordered at 12:15 and my Freaky Fast sandwich arrived at 1:17. I called the store and the manager could care less. The food is always good, but the service leaves a lot to be desired. read more