So, I don't base my ratings off of whether the food/service/ambience at a restaurant is amazing or not, I base it off of how it compares to my expectations of what it is. And this James Jonathan's (as it is so lovingly referred to in my household) meets my expectations for what it is - a sub shop that doesn't toast their sandies, and is freaky fast. Meets. But does not exceed. Every time I order from here, my order is accurate, ready before I even arrive, and is consistent as well as delicious. The staff here are starting to recognize me, and are friendly once they know you're cool. They can't help the location, which is dummy inconvenient, I've gotta say. But if you need a James Jonathan fix, this is your place! read more

7.00 for a sandwich.. hardly no meat no cheese.. never again Jersey mikes next time Terrible read more

Rating this location. Food is always fresh, service is with a smile, and ambiance is clean! read more

Sandwiches are deffently have shrunk. Was also given a 20-25-28% tip option. I hate tip creep I'm done with this place

I attended an event at WorkWell where Jimmy John's (JJ's) catered lunch at the event; thereby, these comments are on their catering. JJ's sent two very personable employees who kept us stocked with ham and turkey sandwiches, that we were very pleased with. The bread tasted like it just came out of the oven. There were the typical accompanying chips in various flavors, not just one type. And, desserts were included, multiple types of cookies, brownies, and drinks galore. I can't comment on the cost as I didn't pay, but I can say that JJ's provided turn-key catering service with friendly employees, and a filling lunch. read more

I ordered through Doordash and, because Jimmy John's has their own drivers, they canceled the order due to not having a driver. The manager, Linda, was dismissive and rude and told me to contact doordash myself and when I explained that we could not cancel the order through doordash because the order was already in place she continued to argue with me about it being possible to cancel through the app which it is not. The lack of staffing is their responsibility and her initial refusal to contact doordash or even apologize for the inconvenience suggests she does not prioritize customer service and I'd encourage anyone ordering sandwiches to go somewhere else. read more

Jimmy John's - Sandwiches Near Me - Houston, Texas

I came by for dinner one night last week during Hurricane Harvey week. This was one of the few nearby dinner spots open when I arrived at about 7:30 p.m. Inside there were about 6 diners and one employee. For some reason, he was operating the restaurant by himself. As I waited in a short line about 6-7 more people walked in to order but the employee assured me it would be a short wait. I ordered the #7 smoked ham sandwich with a bag of chips to go. He informed me that they didn't have any lettuce due to Harvey and I said ok. Besides there weren't many other places to eat that night. They were also out of ice and he said the soda was not cool so I decided to forego the drink. During my approximate 5-7 minute wait, I ate the bag of BBQ chips which is their house brand and thought they were good. I took the sandwich home and enjoyed it. Even without the lettuce it was good. Their bread is always so fresh and I assume that they were open due to the fact that they make their own bread onsite and weren't dependent on deliveries during that week. The employee working that night was exceptional in my opinion. He always maintained a cheerful atmosphere even though he was overloaded. I wish I had written down his name. He should be commended. Jimmy Johns is a very reliable place to get a good sandwich meal. They are A-OK! read more

It was ok not great and manager had in attitude needs to be trained more on be humble

It breaks my heart to give a Jimmy Johns restaurant a 2 star, however I must. The sandwich I ordered was good, but the customer service was not. I guess I surprised the 2 guys working since one was at a booth on his phone and the other was sitting behind the counter eating. The guy at the register was hard to understand because he mumbled and neither one smiled. I worked in fast food for 8 years and you smile and make the costumer feel welcome. It was obvious that I was interfering with their down time and was not welcome. What's even sadder is that this is not the first time this has happened at this location. I won't be returning. read more

Horrible customer service has someone who didn't work there behind the register very ghetto and nasty taste old

!!!!!!!!i went in today 04/08/2020 ordered a cubano & the veggie and it was so fucking disgusting that whenever i got home i realized i eneded up paying $13.94 for diarrhea, something i could have had for free by eating spoiled food at a fucking corner store, first and last time i go to a jimmy jhons, if i could give -5 stars i would.!!!!!!!!!!! read more

The customer service at this store is usually pretty bad. If I simply place my order with my app and get it delivered then it's ok. However if I want to add salami to my sandwich they charge 2.00, if I want to add bacon they charge 2.00 but if I want to swap the salami for bacon I STILL HAVE TO PAY 2.00, that is 25% of the price of the sandwich. That is stupid. Also an upcharge if u switch bread. For bad customer service and to be nickled and dimed I'll take my business elsewhere. Update: I still continued to try to order from here as they are the only non pizza delivery option when I can't get out for lunch and the last 3 times they took it to the wrong place after I called and specifically told them exactly where to deliver. read more

The ordering process when I call in and the food was excellent & great customer service BUT the delivery driver that's another story. His name is Zach & wasn't friendly at all.....didn't seem to like his job & was very annoyed. We will continue to order from then but will asking them to not to send Zach as the driver & if he's the only one then I guess I'll have to order someone else. read more

I ordered from door dash a sandwich . When I called this location to ask when it was going to be delivered. The guy hardly spoke. Was not kind at all. I don't understand why people work at a place they clearly don't enjoy. read more

Tried this place a couple of weeks ago because i've heard such great stuff from other people, and needless to say, i was ABSOLUTELY disappointed with their sandwich. I cannot remember what type of sandwich it was, but it was the worst sandwich ever created!!! - my 9yr. old son could make better sandwiches with his eyes closed.....SORRY, i will never even think twice about coming to this place. read more

Not the drivers fault as he is the only one working today. Soda came in complete flat, tasted like flavored water. Sandwich was thrown together (could have done better myself at home). 2 stars only because the driver was honestly sorry. Go order from another one this one is not worth the time. read more

Jimmy John's - Sandwiches Near Me - Houston, Texas

Sweet Jesus. This place is a mind-boggle to me. Initially I was all about it. I love that they deliver - huge plus for me. The food is really fresh. They have a simple menu, that has something for everyone. And the sandwiches are not overpriced either. What I don't love, is that the last 3 orders I've placed to have delivered have been wrong. And they don't seem to care. By the time you call in and get the right order redelivered you are inevitably starving and pissed, or in my case you have already hit up the snack stash and aren't hungry. Either way, this aspect of this location SUCKS. I tried to give them a chance, but now, officially, I'd suggest that you pick your order up and double check it. Otherwise overall good food, but not better than subway (cheaper) or quicker either. read more

I discovered Jimmy John's while on vacation in Wisconsin this summer. I was floored by how good their subs were and couldn't understand why we didn't have these in Texas. I got home and hit the Internet in search of their website so I could let them know my need for Jimmy John's. Imagine my surprised when I found out how many are in the Houston area! I had to have one. I have now become a semi-regular customer at this location. My favorite sandwich is the Italian Night Club. SO good! I usually eat half then finish the other half later, double the goodness. The best way I've found to describe this place when people ask about it. I tell them it is SO much better than Subway. It is like comparing the pre-packaged lunch meat to the Boar's Head deli meat. The only drawback is that they don't have "combos" but other than that it hasn't kept me from stopping in for a sub, chips and drink. They make the sandwich quick and are so fresh. They really want customers to get a quality sandwich and you can taste it. Now, if I can only get them to build one in Cypress...I'd be in heaven! read more

I order from here all the time. I love their wheat bread. The peppers are amazing and they have the best pickles ever. Best. Pickles. I only order online and have it delivered so I've never been in the store. They deliver my sandwich incredibly fast. I don't know how. Maybe they just see me drive by and make my sandwich and station someone around the block just in case I place an order. Maybe their website tracks me and complex algorithms anticipate my orders before I place them. Who knows, but I'm happy. Also, best pickles. read more

In my opinion, Jimmy John's is so much better than Subway. This particular location always delivers on the food and service. I frequent here alot since it is practically across the street from my home and is one of the few places I can eat while maintaining a low carb lifestyle, and I order for delivery alot since it is close to my job as well. I have never had any issues with this location. The food is always fresh and delivered in a timely manner. I always order the Hunter's Club Unwhich which is roast beef. I am particular about my roast beef, I like it on the well done side, and cannot eat it with any trace of blood. I always request that they give me the most well done roast beef, and they always accommodate me without any issue. They always go show me how the roast beef looks that particular day and often go through to find the most well done cut which I really appreciate. The rare times that I do order bread, it is always fresh. I love their 7 grain bread as well, but do wish that they would consider adding one more bread option. I other thing I really appreciate, is that every time I have been in here, everyone is always wearing gloves. I have walked in several times and the employees were on break, eating. They get up, wash their hands and then put on gloves before preparing my food. They are on top of food prep standards here. I have been to other places where I have to ask that they glove their hands before preparing my food, or they don't wash their hands, but that is not the case here. Overall- I will continue to frequent Jimmy John's and would recommend the chain and this particular location to others. read more

We stopped through on our way back to austin. This location lacks planning. We walked in at 230 on a Sunday. COLIN informs us " we are out of bread, we only have wraps and wheat". Wow. A sandwich place . Is . Out.of.bread?? Isn't bread the main ingredient? 3 employees in the store (one is going on break. )and no bread? Shouldn't we make bread before breaks start? Whatever. We want to get home.we order. Colin then CHARGES us the extra buck per sandwich for wheat. Really? ? You are out. Not sure how. You are out. This is a YOU problem. Customers shouldn't have to pay extra for Your lack of planning. . Ever read more

I really like this franchise and perhaps this review should not pick on ONE location .. but this is my observation after spending time at 3-4 Jimmy John's with major minor quirks. OK! Fresh baked bread a HUGE PLUS and nice BRAND NAME deli meats & HELLMANS Mayo. I would like to see a good seeded Jewish Oval Delicatessen to be offered ! Like in NYC metro or Philly or N Miami Beach. A spongy authentic seeded Jewish rye TRULY completes a sandwich shop. So does the offering of " TOASTED" breads and sub Rolls. SO does the offering of a Philly Cheese Steak sandwich cooked on a hit grille which I find lacking at Jimmy John's. These places are fun to visit with their corny humorous signage and nice wood accenting and tic tac tile accompaniment and accent. They tend to skimp on the quantity of meat in a regular sub which I find odd. Infrequently order the gargantuan because if this. SOOOOO. Love the place but I miss a good Jewish Rye sandwich Reuben or other and more meat on normal offerings. Keep up da good woik ! :) read more

If I could give 0 stars, I would. We ordered delivery through them, and they let us know that they didn't deliver out to our location and that was fine. We understood. But then who I believe to be the manager told us that he would deliver to us anyway so okay great, we were very thankful and excited. So we cancelled our first order since we had already paid and then he told us we'd have to pay in cash only? Seemed odd but okay, we had cash. The guy got here and he didn't have our entire order but he was requesting payment for all of it and he wanted to keep the tip but we didn't want to leave an $8 tip for an incomplete order so he said he would go back to get the rest of our order, but he never came back! They could've called and explained to us why the gentleman didn't return but we haven't heard a word from them. Completely unprofessional and the manager clearly doesn't know what he is doing. Will never return to their location. Awful awful awful service. read more

i love jimmy john's. fantastic sandwiches, always great customer service. however, i was very disappointed to learn when you order a sandwich, they now take out the soft fluffy center of the bread! What the heck?! I love the bread, and you've just gone and torn it out! *heartbroken*. I asked if this was a new thing, they said they always do it. I haven't been to a jimmy john's in a little over two years, so things could have changed, but I dont like it. LEAVE MY BREAD ALONE! :-) read more

my sandwich bread was old and hard .never again,with so many sandwich options around the area and this people serving this old bread,JJ jus lost another 2 customers read more

Everything about this location is awkward. At 11 am they had at least 6 people behind the counter. I said "wow, fully staffed huh?" and the lady responds "well lunch will be starting soon!" Ok. cool. I tell her it's my first time at a JJ and order the Pepe and a water. Pay and move over - and I realize I can't see any of the toppings section. So I back up and say "oh, was I supposed to tell you what I want on it?" I guess they were just going to put ham and cheese on bread. Cashier should have been more helpful. So, with all 6 employees staring at me I embarrassedly mutter my toppings to the next guy over who was going to make the sandwich and he loudly pronouces to the girl next to him "YEAH SHE WANTS LETTUCE, TOMATO, AND CUCUMBER, SHE DIDN'T KNOW TO ORDER IT UP FRONT". Bf ordered something with honey mustard but got dijon. He threw his sandwich away. I folded the toppings from the second half of my sandwich onto the first half to make it like a "real", you know, with more than 1 slice of ham on it, sandwich. They charged me a quarter for a cup of water. No napkins anywhere within sight. My bf spotted some behind the food counter but we didn't feel welcome to go ask for any. We were the only people in the restaurant from 11 - 11:30am. Someone yelled out "See you tomorrow?" after me. I turned around and said "nope." Then went to Taco Cabana next door. read more

Downloaded the app but it says they don't deliver to my location (they do) so I had to call in my order. I've had problems with them making my sandwich wrong at this location in the past. Fingers crossed for this time read more

Ok we'll I had to go in a grab a sandwich today. When I walked in I was greeted and that was shocking. What a change. The order was correct. But then I heard the sand which makers making fun of someone's name. Officially done with this place. read more

I was thrilled with my first taste of JJ's subs and sammys, as were Moxie and Mason. They have directed me to purchase more of these delectible assemblies of tasty, fresh ingredients, but alas, the nearest JJ's was 1/2 hour away...till now!! wOot! An Italian Night Club with hot peppers, a Club Lulu or Ultimate Porker - and for the truely hungry, the JJ Gargantuan. All this delivered faster after your order than any other place, with JJ's delectable baguette sandwich bread (you can get regular sammy slices too). The servers are friendly, the places neat and clean, and Moxie and Mason like licking the wrappers and noshing on sammy bits. What more can one ask for? read more

It has taken over an hour to get a cold sandwich on more than one occasion. Their motto is literally about how fast they are, but it takes longer than a pizza!! read more

They're pretty quick. The parking lot can be a bit small for my liking but the restaurant is nice and clean, friendly staff. I love their food because it's fresh but I wish they would always cut their sandwiches to make it easier for me to eat. read more

They deliver to my house for free. What can I say? Def a fan of JJ. Eaten there countless times. Homemade "New Orleans Poboy" quality bread is always fresh and soft. Meat and veggies always fresh. So much better than Subway. Prices are great...$5.50 for the larger sandwich...nice variety of fixins..sprouts, avacado, cucumber....try the LuLu. Good stuff! read more

If you want rude customer service come to this location. Food has gone downhill and the shift leader Travis was incredibly rude. Don't go to this location at all unless you enjoy shitty service read more

3 different times my order has been wrong, but I decided to give them 1 more try and I have now been waiting for 30 minutes past my scheduled delivery time. I ordered it early, so that there would be no confusion. read more

this is the second time I have ordered from here and had my lunch take over 35 minutes!!! I call to check if they even got my online order, that's pretty sad! I placed my order this afternoon and got the confirmation email at 12:05. It is now 1:00 exactly and I still do not have a sandwich!! I called to talk to the manager about how ridiculous service is getting, and he proceeds to accept my comment of not wanting the sandwich anymore and replies with "Ill have the order voided, thank you." and hangs up!! How is that rectifying the situation? I called back to give Ryan some advise on how to be a manager. He could have said "Ill take care of the meal for today, I do apologize." I would have forgiven the whole thing! Instead I had to call him back to tell him how to keep a customer happy?!? And he says " normally customers tell me what they want and I do it, I didn't want to argue with you, so I accepted your comment to void the order" I had a very calm tone, as this is something not worth blowing a lid over. I am not looking for an argument or a free meal, I want quality customer service, and when there isn't even a hint of it? I will not be paying! My advise, either go in and pick up your sandwich, or avoid this place entirely. Shame I have to explain to this kid how to do his job. read more

Love their sandwiches & their website is great for ordering online. Love that I can have it delivered to my house, but twice I've waited ~1 hour for lunchtime delivery. I'll just pick it up from now on. It's great that you can order a cheaper "siim" sandwich with just plain meat. read more

I'm a huge Jimmy John's fan. I first heard about then when I was in college in Austin. I was super stoked when they started opening locations all over Houston. Their beach club sandwich #12 is my fav!!! The bread is AWESOME! I only wish they had a bigger radius for delivery because they don't mak read more

Sandwiches were made correctly, labeled correctly etc. They arrived an entire fucking hour after they were ordered. I've worked in quick service restaurants during lunch rushes that would scare a Walmart manager. But never has it taken an entire 60 minutes for a cold RTE sandwich to get made. read more

Consistently the best sub in the area. The bread is awesome and everything is always fresh. I get the Beach Club cut the cucumber with oil & vinegar instead of mayo. read more

Stopped @ 10:40am. Sign was lit up and door was unlocked. I walked inside and said hello where I was rudely told by 3 people working behind the counter making sandwiches that they didn't open until 11am. I laughed bc I thought it was a joke and then all 3 of them chimed in about how they don't open until 11 and I would have to wait. I asked "you can't make one sandwich" bc I see them clearly making sandwiches for someone. And they tell me "no!" "We already have about 40 sandwiches to make!" So I nor my family will NOT be eating here ever again! Rude! Just plain rude. If you don't open until 11. Leave the door locked. read more