The bread is hard asf the cashier can't hear bcuz he wearing pods bad experience won't be back

Would give it no stars. Registers were down. They wouldn't take my cash or gift cards meanwhile the employees are having a feast and grabbing sodas and sandwiches and I'm starving. To top it off I look behind the counter and see chicken sitting in its own blood. Pretty sure that's a health code violation. read more

We were starving & decided to order Jimmy John's since they are supposed to be "freaky fast" & after OVER an HOUR to deliver our food we called and the man over the phone stated they just left out to deliver it, another 20 mins still no food. We just decided to cancel our order. read more

They're not as fast as they use to be. Went in for carry out and two cars still sitting in drive thru read more

Jimmy John's - Sandwiches Near Me - Brookfield, Wisconsin

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Went to the drive thru around 12:30p today. I was the only car in line. Waited about 3-5 minutes at the drive thru and no acknowledgment. A couple cars accumulated behind me and they ended up backing up and driving away. Not sure if it the speaker was broken or not: but there wasn't a sign. I drive around to the window where i saw 3 employees at the counter on their phones. Nobody else is in the restaurant. It was obviously a disregard to take an order and actually work. Wonder where the manager was? Wonder if the owner knows he's losing business... Plenty of other places that are interested in selling food.. Done with that location. For sure read more

All the buzz at work today was that JJ has customer appreciation day and from 11 to 3 was $1 subs so I thought I would give them another chance with fresh eyes. And as the first time I was under whelmed by the lack of excitement from the #5 Vito. It looked visually good but came up short on flavor and was just a gut filler. The bread is wonderful and fresh and the vegys to meat/bread % sucked because the sandwich tasted like bread and lettuce for the most part. The meat/cheese was razor thin, see my pictures. The balance is all off with so little meat/cheese to compete with the massive bread and lettuce. Overall I just can't do JJ when there is better options out there for flavor and quality. This just doesn't work for me, so I'm going to pass on them. read more

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Zero stars would be more appropriate. Twice in the last few weeks it has taken over 15-20 minutes in the drive through- neither time was there a crazy amount of cars in the drive through. This most recent time there was literally one car in front of me and they sat for over 10 minutes before someone even began to take their order, and then sat at the window for an additional 10 minutes before they got their food. And then had to wait on mine also. It is NOT a staffing or COVID issue- when I finally arrived at the window I could count 9 employees inside, no apologies offered either time read more

Very slow service and a couple of the employees are extremely rude and unprofessional. I'd rather drive an extra 15 minutes to get the JJ's on Greenfield Ave where their service is exceptional and legit freaky fast. I was in the drive thru line for 20 minutes waiting on a sandwich. read more

Worst place every!!!!? Went thru the drive thru got back to my office and the sandwich only had mayo/lettuce/tomato! I called and was told i could come back and get it; they wouldn't deliver it to me because i didn't order delivery!!!!!?? Rude as F and what a jock of a store. No one from my facility which has 50plus will ever go there! read more

It would appear they have zero interest in improving their already abysmal score. Ordered #13 (Cubano). For $8.45 you get lots of bread, two slices of ham and one strip of bacon. I guess it's my fault for thinking it couldn't really be as bad as the score suggested. Fool me once, shame on you. Fool me twice, well that just ain't gonna happen. read more

This was my first time at Jimmy Johns. So I was excited. I was told it was good but when I ate what I purchased I was very disappointed. I had the Tom Turkey sandwich with no mayo and added avocado spread. Didn't see the spread either. Let alone taste it. I think the Tom Turkey was on a strict diet because the serving was super slim pickings. See pic. HahaI The lettuce tasted old with a side of soil. Not fresh at all. I will stick to Potbelly's and Cousins. They give you your moneys worth and fresh ingredients. Jimmy John's is a big NO for me. But the cookie and chips were good. Haha. Hate to give a not so nice review but seriously the sandwich lacked and did not taste good. read more

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I can get Chick-fil-A, wingstop, or BW3 in same time. 2nd consecutive delivery issue. Last time I had to go and pick up, they made it right, but still.. read more

Jimmy John's - Delivery wat 8:40. An hour is not freaky fast. - Sandwiches Near Me - Brookfield, Wisconsin

I'm 1.9 miles away and I can't get delivery because I'm 'too far'. The food is usually as expected when you pick-up but they do have multiple delivery drivers.. maybe they should look into who they serve so they don't lose out on business and upset customers read more

Jimmy John's - Gross lettuce. - Sandwiches Near Me - Brookfield, Wisconsin

Every time I order delivery from this location it takes about an hour or more to get to my place which is less than 5 miles away. Does JJ not do Freaky Fast anymore? The sandwich is always a hit or a miss as well. Sometimes the vegetables taste old. read more

This location is just fine from the one time I went there. No issues with it. Will go back. The only issue I have with their subs is the bread. Yucky. So I always get the unwich. Then I am happy. Just my personal preference. Some like the bread. read more

Just wanted to give a shout out to Jimmy John's for once again delivering a scrumptious, delicious sub to my husband for his lunch! From start to finish the gentleman who took my order by the name of Richie to the gentleman who delivered it but I do not know his name?You guys all went above and beyond! Thank you so much for being there exactly at 11:55 like I had asked! You guys rock read more

We ordered on Friday night and since it took longer than expected, the store manager told the driver to give us our food for free. We weren't expecting it, but it was a nice surprise! read more

Are y'all not tipping or what? I order from this location embarrassingly often and have had a single mistake ever. And they always follow delivery instructions. read more

After ordering from this place so many times, I've finally had enough! Our delivery orders were often wrong and too many times we were treated as "the bad guy" or not believed when we complained. Today was the final straw. Another wrong order and horrible customer service. My patience has run out. We will take our business elsewhere...you should too. read more

A relatively small order for delivery to an address 1.3 miles away. It's now been nearly an hour and a half.... for "subs so fast you'll freak" I'm a little shocked. JJ is normally great for delivery but they could have called me to say they something terrible happened and they were gonna be ultra late. Lame read more

This is a good Jimmy John's right on the border of Wauwatosa & Brookfield. Decent sized parking lot, friendly workers, plenty of seating inside, and of course the signature Jimmy John sandwiches and my personal favorite Unwiches. Get a Ham & Cheese Slim and don't feel bad having lunch out at just 168 calories! read more

I just experienced perhaps the worst customer service I have ever encountered at this particular Jimmy Johns. After battling 20 minutes of construction traffic on a one mile stretch of Capitol Dr, I pulled up to Jimmy Johns with an unfiltered yearning for a #17, jimmy chips and a Coke/Dr.Pepper mix and a #16 for my mom. I hadn't eaten lunch and I knew JJs was just the kind of college student food I needed to satisfy my cold cuts craving. JJ's sandwich makers are quick, but their ordering process is painfully slow and interrogative. The dude must have asked me fifty questions; by the time he asked me how I wanted my pickle sliced, my sandwiches must have already been made. Of course, I didn't even notice the guy put my sandwiches on the counter. Now, I knew something was wrong when a few minutes had passed and my #17 had not been called out yet. After sniffing around the counter, I noticed a few sandwiches sitting around, and a couple of sandwiches in a paper bag. There was no real clear label on the bag...no slip... no number. But I assumed since there were 2 sandwiches in a bag, and the only other option was a few other independent sandwiches lying around, I went with my gut and grabbed the bag. I asked the sandwich maker if this was my 16/17, but he was more focused on asking me how I wanted my pickle sliced (that still sounds so wrong). So off I went, battling another 25 minutes of traffic. I hate tuna. Tuna is quite possibly the only thing in this world I wont eat (and I've eaten my share of pencil erasers and bugs as a kid). When I opened up my sandwich and was greeted by a foul smelling fish scent, I knew something was wrong. I grabbed the wrong sandwiches. Now, I am not saying that was Jimmy Johns fault. I clearly picked up the wrong sandwiches. It was an honest mistake, but really, I wouldn't have made it if their pick-up counter was a little less confusing. After all, when there are 4 or 5 sandwiches sitting up there, how am I supposed to know which one is mine?! I called up the store. I explained to them the situation, and the guy seemed really cool about it. I asked him if I could come tomorrow and get a refund and he said its worth a shot. So the next day, I drove back to the store with the 2 tuna subs and asked for a refund. The first guy seemed cool, but he had to clear it with his manager. The manager. Let me tell you about the manager. Honestly, I wouldn't be writing this review if it wasn't for her. I understand it was partially my fault for picking up the wrong sandwiches, but I was honestly so surprised how rude she was. I forgot her name (unfortunately). Maybe it was Clarrisa...something with a C maybe. She walked up to me and I calmly (and nervously) explained the situation. I told her that I ordered 2 sandwiches yesterday and I did not receive them. She replied by explaining that I took their delivery bag instead of my order. I asked her if I could get a refund or at least a credit... as I would expect most corporate restaurants to do if I received the wrong food. She responded by essentially blaming everything on me. She told me that I was the one who picked the wrong sandwiches, and therefore she couldn't give me a refund. I explained to her that it is confusing that they would place the delivery up on the same counter as the carry out food. She said: "I always put the deliveries up on the counters. Thats where we put them. Its not our fault you took the wrong sandwiches." She said the best thing she could offer was to remake the sandwiches. Since I already had eaten lunch, after a while of arguing she told me she could offer me credit. I really just wanted my money back, but I counted my losses and took the credit. She then said "I'm going to need the sandwiches back." I passed her the day-old tuna and she walked across the kitchen and slammed the chips on the counter and the sandwiches in the trash. She seemed pissed... I even tried to lighten the mood by telling her "That's okay, its tuna... not a huge fan." She grabbed a ratty old piece of paper (maybe the back of a work schedule?) and scribbled down my name and phone number. I told her I really appreciate her doing this, but she didn't say a word. After she wrote down my name, I thanked her. Of course she responed with a "yup" and forcefully walked away. read more

I love this Jimmy Johns! They are fast, friendly, and their subs turn out great! I work next door to this Jimmy Johns so I do stop in ofter. Never once have I had an issue. They are very friendly as well! read more

I typically like Jimmy John their service I quick and inexpensive. But I notice that this particular one does not offer sprouts like some of the others. The sandwich I had was good as normal. Because they try to be fast they sometimes jump the gun. When I started to place my order the automatically assume that I wanted it on their traditional French Bread so they started on that until the realize it was an unwich (no bread sandwich). I felt bad that they wasted bread on simple mistake because urgency. I also noticed that they had to stations set up for a large crowd which was nice. The reason I give it three stars is because they forget to give you your change every or if they do it is in correct every once in a while ( be aware of this). Attention to detail is must. read more

Been going to JJ for years in all different parts of the state. This one is decent, could be a little cleaner but we came in towards the end of the night so it's understandable. read more

Prob one of the worst drive through I'm dumb for this but I waited for 30 minutes just to be waited on for drive through. I eventually went in and yelled at them. read more

Freaky won't deliver to my house 2 miles away. Freaky slow when you go in. Freaky get the orders wrong and spend a lot of time trying to figure out how to correct the mistake. Freaky not real likely to go back. read more

Jimmy Johns always have the freshest subs. Their service is extremely fast. I usually go to the one at 124th and Capital. Always clean. They do an extra special job at keeping the place spotless. Been to other ones and they are pretty much a carbon copy. Have to complaints whatsoever. read more

I hit this Jimmy Johns often as it is nearby my workplace. It's fast, very friendly and consistently good. My favorite is the multigrain bread with my vegetarian sandwich. My kids love it as well. The restaurant is always clean with plenty of seating. Easy to get to location. read more

According to yelp this location is 2 miles away. I called to place a pretty large order which would be totally worth their 2 mile drive and they said they don't deliver to my address. I guarantee they deliver 2 miles towards Brookfield! Too bad because I'm a great tipper... read more

Great service and food arrived before expected. Will order from here in the future.

I called to place a delivery order to an office building 1.75 miles from this location. I was told they can not deliver to the location because of a corporate policy, and that the farthest south they could deliver was Center St. 1.75 miles!! The next closest Jimmy Johns was 2.5 miles and could not deliver either. I have never heard of such a stupid policy in my life. Not sure this location deserves the rating but what a moronic idea. read more

Bread is not fresh and people don't know what Dijon mustard is. Go to Pot Belly. For this area, Pot Belly is the better solution to a sandwich hunger. read more

This was the worst looking sandwich I've seen in years. Granted there aren't any toppings in it by design, but this is a sorry looking sandwich. read more

Jimmy John's - Roast beef looks pitiful. The bread has been scooped out of the roll and the meat thrown in. Unappetizing! - Sandwiches Near Me - Brookfield, Wisconsin

It was what you would expect from Jimmy Johns, except the sprouts which I was sad to see weren't there. Otherwise quick and acceptable. The people were bland except for the girl who range us up who smiled warmly. read more

Refuse to deliver to me. I live just over the cross street the use as a delivery boundary. They tell me every time to call s location 20 miles away. I now call Toppers I tell them to wave or flip the bird as they Drive past JJ location on the way to my house. They were so rude about this delivery issue. I refuse to patronize ever again. read more

Not that great. Day old lettuce was used. Hesitant to give mayo packets. Came in around 6pm. Night shifts are usually careless and it shows.