Took it for the first oil change. It is a brand new car. Oil leaked all over my driveway and on the…read morestreet afterwords. It did not leak before.

I went to this JL for a safety check. As a traveling therapist I'm constantly on the rode so I get…read moremy oil, tires and brakes checked often. A safety check typically takes about an hour or so if the shop isn't busy. This particular morning there were already several cars present so I was prepared to wait. Maybe 15-20 minutes into my wait a staff member told me my car was ready. The initial guy, who I assumed was in charge looked me dead in my face with a smile and said my car was good to go and the safety check was free. Knowing I usually pay between $100-150 for the service I thought there is no way he isn't charging me. I was referred to another service shop by one of the doctor's at my office after sharing my concerns about this particular JL. I was told my front brakes were extremely low, one of my back tires was dangerously balled and my oil was so dirty they were surprised no engine lights were on. I'm sharing this because the white guy smiling in my face and telling me my car was good to guy, knowing they didn't even look at my car could have caused a dangerous situation for someone who drives extensively for work. If you don't want to service POC then maybe not be in th business of serving the public.

I've been coming here for years, and every visit has been exceptional. The owner is straightforward…read moreand no-nonsense. I have never felt pressured into unnecessary services or upsells. He's honest about what actually needs to be done and what can wait, which is rare to find these days. Many times I've brought my car in for one issue, and he'll point out something else to keep an eye on without pushing me to fix it right away. I always really appreciate the transparency. HIGHLY recommend

It's a bit off the beaten path but close to the airport. He was quick and less expensive than the…read moreothers. He was also very easy going. I'll be going there from now on.

Best oil change!…read more Tired of dealership prices? Randy is the owner. He's actually at the shop every time I've been there. The prices are comparable but they allow you to bring your own oil and oil filter which lowers the price. Oil change synthetic = 109.95 Oil change regular = 64.95 When I bring oil = $44.78 (I think if I brought both it's $35) They make it cheaper for the locals. Great service and great deal!

I've brought my car here for a few things now, a battery cable issue (towed here), check engine…read morelight (alternator died), screw in my tire, and oil changes. Every experience has been top notch from communication on the phone to service (parts on hand), and the waiting area (and restroom) is very clean! I've always felt they gave me honest feedback and didn't try to upsell me. For example my tire pressure light was on and they told me the sensor is broken and needs replacement but the tires are correct pressure so I don't need to do anything unless I want to spend the money. Definitely recommend this place!

We just moved to Pacific Grove last week. Today, in the pouring rain, it looked like one of my…read moretires was going flat - we thought it might have picked up a nail. My husband wanted to go to a chain tire shop but I wanted to go to a local Mom & Pop business so we ended up at Matteson's. Thank goodness they were open on this holiday Monday. They checked the flat tire and all the others - couldn't find a leak, put more air into the low tire and we were back on the road. They were kind and helpful. We will go there for all of our automotive needs in the future. We have found our auto shop!! Matteson's rules!

I called in advance to request a proper internal tire patch--a process that involves removing the…read moretire, repairing it from the inside, remounting, and balancing. I was quoted $35 for this service. I even marked the location of the air leak on the tire to make the repair straightforward. When I came to pick up my car, I discovered that instead of the patch I requested, the tire had simply been plugged. Upon mentioning this at checkout, the man in the back room told me, "Don't complain," and the woman at the counter insisted, "Plug and patch is the same thing." Neither response was professional, nor was the service what I had asked and paid for. For the record, plugging and patching are not the same, and I had confirmed with multiple other shops beforehand that they could perform the proper patching. In fact, I had the same service done in Los Angeles for $10, correctly and without dismissive comments. While this shop may be reputable for other services, I cannot recommend it for tire repair. Clear communication, professionalism, and delivering the service requested should be the minimum standard.

Mistakes happen. Luckily, this Jiffy Lube has great people…read more It was communicated to me what happened to the car and what they would do to fix it. They stayed true to their word. They resolved the issue at their own expense and with a sense of urgency. I got my car after a few hours, with a detailed explanation of what they fixed and the parts they replaced. In light of the very bad situation, they showed incredible professionalism and great customer service. My only regret is that I don't remember the name of the gentleman who was taking care of me and talking to the Jiffy Lube regional manager. So, based on the receipt, I would like to thank Ernesto, Felix, Lawrence, Giovanni, and Anil.

Ernesto helped me out, brought my car right in and had my oil changed, filters replaced and new…read morewipers in less than ten minutes. Ernesto and the rest of the staff were super welcoming and friendly. Highly recommend!

I've been going to Lemos for my car's annual service for several years now and also purchase gas…read morewhen needed. Raul and Julio are the two service technicians that have been taking excellent care of me, as well as everyone working there. The owner is a lovely lady who always has a warm greeting. It is wonderful to be valued and appreciated as a customer and it is gratefully appreciated. I would recommend them for anyone looking for the best automobile service on the Peninsula.

I got my oil changed there and they let me know my cabin filter is okay, I trusted them but The…read morenext couple of weeks I start feeling like crap cause of my allergies. If the cabin filter is even a tiny bit dirty I like it replaced. I came back and they did nothing, wouldn't even look at it. I explained it's a medical issue and if they can at least show me how to open the compartment so I can see and they just tried to reassure me again that it's part of the service, if they said it's OK then it's fine. They don't really care that I'm telling them It's a medical condition and I need it changed if it's even a little dirty. I suggest you ask to see the filters if you come here so you can be sure cause now I have to go and change it myself

Ma Familia, that's the feeling you get when you are first greeted and the excellent service…read morecontinues throughout. I sought Natales out on a recommendation from a friend who described them as honest and up front about estimates and repairs. I needed an extensive brake repair and they were reasonable, thorough and efficient. I was very happy with the results. Most recently I came in for a loud clunking noise which all I could think was it will likely add up to lots of $$$$ signs. Thankfully it was a quick and easy fix (tightening running board and lug nut replacement), and after a detailed discussion with the mechanic and owner about tires and suspension including a thorough description about PSI, tires and vehicle performance I went away very pleased and with a smoother ride having had the tire pressure lowered for free! They also made several recommendations for other local services i.e. tires and windshield repair. I cannot recommend Natales high enough and plan to keep bringing our vehicle to them for the duration of our stay here in beautiful and friendly Monterey!

They're very transparent on their prices we brought in our car and they told us that they can't…read moreopen the hood because the mechanism failed they were transparent on price of it saying it could cost x amount or hopefully it's what we quoted you. I just took our other car into the shop and they were also transparent when we asked if the could fix a problem and they referred me to another shop. We appreciate their honesty in not costing us more money with what they can't do.

Love love love the service of this place to fix the flat on my Tesla 3…read more Tony is friendly and wonderful. Highly recommended.

Was able to get into be seen early in the morning and they were able to check my tire for the…read morenail/screw that I saw lodged. Good news the screw did not go deep enough to cause a leak. They took the tire off and put it into the dunk tank just in case. Since there was no issue, they didn't charge me for anything. I made sure to take care of the person helping me for their time. If you have a tire issue I would recommend this place.

This is now a Valero. I appreciated the touch free credit card processing though you do have to…read morekey in your zip which kinda defeats the purpose. Oh, and no paper towels. Sorry, I have always been a germaphobe though most people seem to have over taken me now.

Absolutely appalling and terrible stop. I pulled up to put air in tires ($2) and get two quarts oil…read moreas Ofchecked it this morning. Ended up didn't have reading glasses in purse. Popped in and told the guy I needed oil which I knew I needed 2 quarts, and if he could just basically tell me the air pressure so I could do it myself etc. I usually have an air pressure gadget in my door but that also had been borrowed by my son apparently. Without saying anything and ignoring what I already said about I had checked the oil, he walked out and I opened the hood and he pulled the dipstick out as I said yeah I already have done that and then went inside and got the 2 quarts that I had already put on the counter. He poured them quickly in and then put air in three of the tires and all of this took about three minutes total. He then proceeded to charge me $25 for that! Absolutely appalling and terrible business practice and honestly just rude on top of everything. To ignore a 69-year-old woman that way and then rip her off was disgusting at best. I will never go back there and I honestly suspect he has had friends/family and locals put these reviews in because he absolutely does not deserve them. I have never been charged for air pressure over the years and I've also never had somebody ignore that I am perfectly capable of pouring the oil in myself and pushing ahead and then slamming me with a $25 bill. I'm very tired of people behave this way! Gross. There have to be more honest well-meaning gas station people in the area.

This past weekend, my hubby and I spent Sunday golfing in Monterey. We were on our way back to San…read moreJose around 4:15 pm when we noticed one of our tires was low. When we got out to check it, there was a massive screw in the tread and immediately i was stressed. LOL Hubby called just about every tire place to see if they could squeeze us in for a repair, but most were about to close or couldn't squeeze us in. I called Midas and spoke to Andy, and since it was cutting it so close to closing time, he wasn't sure if his team could get it done. He told us to bring it in to see how bad it was and to our surprise, he and his team were able to get us in and out and back on the road just after closing time! Thank you so much Andy & the Midas Seaside team for staying past closing to help us out! We appreciate you all! We will definitely come back if we're ever in the area with car troubles!

TOTAL RIP OFF! Went in to have battery checked, they charged us $100 to diagnose the vehicle. They…read moretold us we needed a new battery: the charge for the battery $150 BUT the cost for labor was $200 an hour!!! TO CHANGE A CAR BATTERY. A job that takes 15 minutes. Total unscrupulous business practice taking advantage of customers. $450 bucks to put in a new car battery.