My experience was stellar. I live an hour away and negotiated my new jeep and trade over the phone and computer. Upon my arrival I was met with a friendly sales staff. After a quick test drive I was immediately taken to the finance office where I signed my paperwork and was literally out the door in 40 minutes. Very positive experience for me. read more

This dealership management is the worst I strongly advise everyone to not take your vehicle somewhere else to be serviced as they do not lock your car at night and tracked red clay into my carpets and scratches on my door. To top it off also had a trouble light that I didn't have before taking and the inside of my truck had a bad smell. All together this will cost a few hundred to repair. The managers name is James and according to him this was all there already. Took my vehicle in for a recall item that should have taken a day, they kept it for two weeks. Management's very poor. read more

If i could give them O stars i would stay clear of this dealership i bought a Sprinter Van from them over the internet and they delivered it to me with a cracked windshield wrecked bumper rust damage collision damage on the passenger side top roof they delivered it to me almost dark dusk in the evening it was washed real good i was excited and did not pay any attention to or was looking for damage i was signing my contract and giving the guy the rest of my deposit a cashier check the next day i got a message from my H.O.A. they said i had to move the van because it was wrecked they were talking about the bumper so i start inspecting the van and i saw the windshield was cracking the bumper wrecked rust spots all over the van collision damage on the side rear roof i would not think a ford dealership would deliver a vehicle to me in this condition for almost 40k also Alabama does not have a cooling off peroid 3 day right of recission and thats why they delivered the van to me in this condition they knew i had no recourse to get my money back i called them told them and they never called me back or anything i bought this van for over the road cargo expiditing so i started to apply to companies like Bolt Express and Panther Expedited for Jobs and when i showed them pictures of my van they told me my van did not meet their standard because of wrecked bumper cracked windshield rust and collision damage so at this point the van is not making me money and the payments being made are strictly from my savings so i took the van to a local body shop for a estimate of the damage and it came to a little over $5600.00 to repair the damage sand the rust spots down to the metal paint over them new bumper new windshield and rear collision damage i Paid Jim Peach a little over $8500.00 for a down payment and had no money left to pay $5600.00 to repair a van i bought and all this damage was never disclose to me so the van is just siting i paid seven payments before my savings was exhausted so i told Pen Air their finance company they sent me through what had happen and they said they did not care so now they are suing me in court trying to get the van so i counterclaim them for my down payment from Jim Peach and all seven payments i paid no consumer should ever be treated like this i will never in my life buy a vehicle from Ford their dealers or trust any dealer I will go to a auction pictures are going to be attached and the estimate for proof. read more

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Terrible service, the sales area is very tiny and old looking, most of the cars and bottom of the canopy are covered in dirt dauber nests and dust. Expect to be offered a cup of coffee at most. It seems like they don't have someone cleaning their cars. They will sell you something you don't want here. I was looking to buy a new car and instead of trying to sell me what I wanted they put me in a demo car with a bad battery and almost 30k miles which I promptly returned after having to jump off 3 times. Unless you come in with a lump sum don't expect to get what you want on a new car. This dealer doesn't know how to deal. Expect a very impersonal dealing through a salesman to some mystery men in an office you'll never interact with. Left a bad taste in my mouth, and turned me off from Ford in general. Luckily I can afford to travel and go to a dealer willing to work with me, but I feel sorry for anyone in town that can't travel and has to deal with him seeing as he owns the only two dealerships in town. Only reason I give it one star is because I have to. read more

I've bought a few cars in my day and this is the worst place to buy one. I bought a car and it had a cracked windshield, no 2nd key, some plastic floor mats, and the oil hadn't been changed in a year. Once I was 20 miles away from the dealership my Engine light came on. First off the price that is listed on their website for a car is based on a $3000 down payment which you don't know until you get there. Secondly, they agreed to get those things fixed or pay for them which they did send money for the windshield after constant calling. They told me the 2nd key was still with the last owner and they would recover it which proved to be a lie. I've been calling for 3 weeks now and I keep getting avoided and placed on hold with a promise they're going to call back. Now I find out that after almost a month that the title clerk has failed to mail off the required paper work to get my tags in Florida. This dealership comes off as honest and pleasant but are just a bunch of amateurs who are bad at details. If you're looking for good service, look elsewhere. I would never buy from them again nor recommend anyone else do so either. BTW I gave them one star only because the app required me to. read more

Beware! They tried to scam us! All I have to say is check the better business burerau.