Pro: Beautiful interior office, Pleasant Dr. Gibson, Simple paperwork
Cons: Scheduling/Front Desk Staff (especially the guy at the front) is terrible- Called me back about 4 times about scheduling, changes, prices, and even then it took over a month to get my initial appointment; when I came in, they began the bullying. Minor example that was frustrating from the second I walked in. "You need to do a urine test," the guy demands. I've not even filled out new patient papers yet, so I ask why. He looks around like he's about to tell a racist joke and says, "to see if you're pregnant." Um, "seeing if I'm pregnant" before seeing the doctor when my baby bump sticks out and baby is Squirming and I'd like to meet the doctor before deciding to be treated by them? I KNEW I was pregnant with 3 tests to confirm. This was obtuse and unnecessary, just a cash grubbing way to get my insurance to pay out. It could have been different if he requesting nicely, explained they wanted preliminary protein tests, etc, to ensure healthiness of child/me/my pregnancy so that the doctor had a baseline, etc, but obviously he wasn't in the business of customer care and didn't have an educational background in medical. He's just the messenger and knows the policies without knowing why it's done or how to use good manners- as I later discovered, this was most of the support staff.
Ultra Sound Tech- Pleasant and informed. She said she was looking for markers for genetic and developmental deformities and began the exam. However, we had been asking NOT to know baby's gender and she put babies vulva up on screen and marked it "GIRL" without explaining what she was doing, looking for, or talking to us first about our preferences. Then she proceeded to misinform us about certain safety aspects of such procedures. I have a degree, I studied advanced college courses in Neuroscience, I knew better and it is unethical to lie to a patient about such things. I informed her I knew otherwise and she admitted there were parameters to those safety aspects, but said I shouldn't worry about it, she'd "Try" to stay within them. I followed up with my credentials that extended beyond hers and made clear our preferences based on safety. She clammed up the rest of the time and declined to give us photos from the ultra sound. (I was still a pregnant woman- really wanted to have these photos, especially for a second opinion on development of this baby since this lady wasn't forthcoming)
Dr. Gibson: Absolutely wonderful. Very pleasant, informed, open to patient centered care (where the care provided is geared towards patient needs and preferences). Willing to explain why policies were in place (for insurance purposes) and happy to adjust as needed with request within safety guidelines. (Everything I'd want from any provider)
Following up: Two weeks later I requested my results from the pap smear, blood tests, and a copy of all medical records including ultrasound. Was told pap was ok and that a nurse would call me. One week later, requested my results from the remaining tests and copies of all medical records including ultrasound. Was told a nurse and the tech would call me. I reminded them this was my 2nd request. They said they don't usually release information to clients, but usually to other physicians- someone would call me. (I have patient rights that they ignored here). The tech called me and said that I could come by right then to pic up the documents from the ultrasound. I swing by, the office is "closed" but the door is open. I walk up to the desk and the guy hands me a strip of blurry ultra sound photos. (DID NOT CHECK ID OR SAY ONE WORD TO ME!!!). I left. They aren't going to protect identity, release my records, treat us well. I've heard great things about Dr. Gibson- I really wanted to have her. Last pregnancy I was sweet and docile and happy to work as a team with my care providers- but the staff is a deal breaker and they were quite upsetting for the record. Nobody there seemed to care. I've heard awful things from others as well, but this small town has very few options so I thought I'd check it out. Not worth it. It's been almost a month- maybe that nurse will finally call and help me get my medical records. HA! I'll put it in writing and try again. read more