I took my car to Jiffy Lube in Westborough for an oil change, hoping to become a regular customer since it's close to my home. Unfortunately, the experience was terrible. First, they took way too long to finish the service. Second, I also had them do a tire rotation. They struggled with the front passenger-side wheel, though they didn't admit it at the time. They kept saying they were "almost done." Weeks later, I discovered that one of the special lug nuts on my Toyota Highlander's wheel was missing--something not visible at a glance. That's when I realized their "delay" was them struggling with the wheel. When I went back, they refused to fix it, saying if I'd come sooner, they would have. I asked if the lug nut could've fallen off later, but clearly, the issue was from their botched job. Bottom line: they were slow, did poor work, and left my car unsafe. I will never return to Jiffy Lube in Westborough. read more

I have had oil on my engine for the last two oil changes (done at Valvoline Marlboro) and the lovely technicians at jiffy lube told me that the filter was never put on correct. They were knowledgeable and kind. read more

Great service very perfessional, great value service. Very nice people I would definitely come back to get my oil changed. I GIVE 5 STAR RATING. The guys doing oil cha ge are very fast 5 stars read more

Awesome job by the crew ! Very pleased ! They did a quick complete overview and took care of the work needed and I was on my way. Nice work ! read more

This Jiffy Lube provided Efficient, friendly and cost effective service. I was in and out in 15 minutes.

Be careful. My car was in the bay right next to the waiting area. I was literally five feet away from my car. One of the techs came to me with a big smile on his face with his cell phone out and said look at this. He was showing me what was supposed to be a picture of my car having a enormous amount of animal nesting in it. Lord knows where that picture was actually from but why not walk walk me 5 feet to my actual car and show me??? I went in for a oil change and then they were telling me I needed not one but four additional services!!! read more

Great service and friendly employees! Thank you for everything. I will be back!

Rude and unprofessional. Vincent should not be working in a customer service job. Will never go back

I tried Valvoline to see if a difference. They provided so much more for the money;I'll never return to Jiffy lube again

Joe and his staff. Use to use vavoline staff acted like they were doing u a favor especially if u asked for tire pressure to b checked. read more

Jiffy Lube - Joe at Westborough location. Fast polite. Won't rip u off. - Oil Change Stations Near Me - Westborough, Massachusetts

I had no wait at all and the team went to work immediately. I was able to wait conveniently and safely in my car. I had been to Florida and back with this oil and needed to make sure my car is in top shape. They did a comprehensive scan and made recommendations on wear and miles driven. I feel great with their recommendations and feel like they were completely appropriate and necessary. I will definitely go back. read more

I'm used to Valvoline Services where you don't have to get out of the car, but this model isn't so bad. Free coffee and a decent waiting room is nice. Also I felt like the interaction with the salesperson was less aggressive for up sales. With no line ahead of me or a wait, I was in and out in 25mins. read more

Jiffy Lube - Free coffee! - Oil Change Stations Near Me - Westborough, Massachusetts

Prompt and courteous staff, they provided recommended services but didnt make me feel pressured about having the work done

came here to get service on my car and regretted instantly, when I came back in my car it smelled like cigarettes & I never smoked in my car... I DO NOT RECOMMEND THIS PLACE read more

Went in for an oil change. Great customer service! Alex was very informative and kind. Will return here for all oil changes!

This has got to be the most organized, fast-paced, and courteous oil & filter change I've ever witnessed! I used to dread this errand. This JiffyLube team of gentlemen are AWESOME. Thank you! I'll be a regular customer for the life work my car! read more

Went to the Jiffy Lube in Westborough to get my oil changed and let's just say that'll be my last oil change there. The filter was not put in properly after my oil change which caused oil to leak from my car over the course of several weeks. I only had about 2.5 quarts of oil left by the time my mechanic noticed. If you are looking for a problem free oil change, you may want to go somewhere else. read more

A huge thank you to Francis and McCoy for taking care of everything I needed last minute without an appointment. The guys were awesome and very professional. Will definitely return! Thank you again! read more

the team is knowledgeable and they went above and beyond the call of duty. They have my trust. They diagnosed and fixed something that I knew was broken and I highly recommend them. read more

Stopped by in a pinch today and Ashley helped me out. It's nice to know there are still places with people who actually care and not just about making an extra buck off you. HIGHLY suggest this place to anyone worried about being taken advantage of. read more

I had a great experience, employees were courteous and explained everything. I'll definitely go there again for car needs

oil changes arent the most exciting thing you can go after a long day of work or taking up time on a weekend but going to this jiffy lube location makes it all better. i enjoy bringing my car here. the staff remembers me and knows exactly what to do with my fleet vehicle. the staff is easy to talk to, understanding, and very helpful. thank you westborough, ma jiffy lube! read more

I am writing regarding an incredibly patronizing and disappointing experience I had at your Westborough, MA 01581 location on August 24th, 2018. I brought in my 2012 Honda Pilot for an oil change. Since owning this car, I have always gotten the Conventional Motor Oil for my car. Per usual, I pulled up to the garage and told the man working that I needed an oil change. He pulled my car into the garage and I sat in the waiting room as my car was serviced. When I was called up to the desk to pay, the cashier ("John W.," according to my receipt) rang me up. I pulled up the "Save $8.50 Conventional Motor Oil" coupon on my phone and presented it, to which John W. replied, "Sweetheart, you don't get conventional oil... you use synthetic oil in your car." At this time, the oil change was complete and I felt infuriated that I was charged for synthetic oil when I have always used conventional oil in my car. Of course, walking into JiffyLube as a 20-something year old woman I am, the sales team may be quick to make the assumption I have little knowledge about cars and prey on me as a customer they may take advantage of. I feel completely blindsided and taken advantage of that I was not informed that synthetic oil was being used for my car when I've always received the cheaper, Conventional Oil. Additionally, the language the cashier John W. used with me was despicable. To address me as "sweetheart," was incredibly patronizing. For a grown man to address a young girl like this (as I am being ripped off) is belittling, condescending, obnoxious, misogynistic, and dismissive. I have always received Conventional Oil. I am knowledgable in the oil my car uses and the oil I have bought EVERY single time I've been to Jiffy Lube. To be spoken to in such a manner, one that was evident of sexism, ageism, and disrespect, is completely inappropriate and upsetting. My family and I have been loyal Westborough Jiffy Lube customers for nearly thirty years now and have never had such an upsetting experience. My feeling of being taken advantage of and belittled is enough that I am unsure if I will ever be a returning customer. Extremely disappointed. read more

I've gone to Jiffy Lube for the past 2 years and have been really impressed: oil changes are quick, they always top off fluids and even vacuum your car's interior for free. However, the last time I went in, the service was terrible. I asked if they could rotate the tires, which I usually have done in addition to an oil change, and the assistant manager said that he couldn't do it. I then asked if they could change my wiper blades, and received another, "No." I waited about 30 minutes for the oil change and, as I got into my car, noticed that it hadn't been vacuumed. I won't be back. read more

Jiffy Lube may not always be the least expensive place but they are fast and efficient and have wonderful customer service. I called it towards the end of the Night the other day and Jonathan, the manager on duty, stayed open late for me to come and get what I needed before a long trip. Thank you again for your help. read more

One person works the others drag their feet. Its painful to watch. The work got done though. Good environment

This company requires that you exit your car for an oil change. When I returned to my car, I noticed that my $40 pocket knife was missing. I spoke to the manager and he took my name and phone number and said he'd look into it. Don't go here unless you make sure anything of value is removed first. read more

I came in for a simple oil change and was charged $90. This was my first time getting an oil change for my new car and I was informed that I should get Platinum quality without the servicemen showing me any other options. I was charged $90 for what should have been a $40 max oil change. After looking up the other options and learning what I should have been charged, the service men were not interested in helping. Will not be coming back to this Jiffy Lube ever again. read more

While the oil change was fine, I had something stolen from my car. I called to report it and the gentleman that answered was genuinely concerned. I was told I would here from either himself or the general manager. I had to call back later that day because I hadn't heard from anyone. The gentleman had apologized for not calling me back and assured me that the general manager was going to call me the next morning. It has now been two days. read more

Was hesitant since I haven't had very positive experiences with "quick lube" places before but I was in a rush and it was convenient. Was so pleasantly surprised! All of the staff were friendly, the prices seemed fair (a tiny bit higher than other chains but worth it for the convenience), and the service was quick. Best of all, no upselling! I really appreciated that. I'll definitely go back. read more

I don't have the highest of expectations for these types of places...That being said...My car was shifting strangely and I suspected low trans fluid...My explorer doesn't have a dip stick so I went here to get an oil change and perhaps a tranny flush. They told me they couldn't do the tranny flush..So I asked them to atleast check the level. They said it was full. The next day I brought it to a tranny repair shop and they said I was almost COMPLETELY out of fluid and had a massive leak in one of the lines also I had to replace the drain plug (the place where you check the tf level) because it was severely stripped...I honestly believe they stripped the plug and couldn't get it off and just told me "yeah you're full"...My bad I guess for expecting more from a "McDonald's for cars" read more

I came here a couple weeks ago hoping to vacuum out my car before turning my lease in at the dealership. The detailing place was closed but the gentlemen at Jiffy offered to vacuum it out and when I asked how much, they refused to take money. They greatly helped me out and were so quick. I appreciated their kindness and doing a favor they didn't have to do. = ) read more