Avoid at all costs! I have been going to this location for almost 20 years. NEVER HAD A PROBLEM, But then this crew was new and different from the usual people and the difference was staggering. Entitled, mouthy, combative are a few words that come to mind. No matter what I said it was met with sarcasm, disrespect and intimidation. I am a 66 year old Man and a Veteran and dont expect to have some punk manager smart mouth me instead of de-escalating the situation like a good manager would do. Kelvin, Diego, and Savanna were working. Savanna is the only one who stayed professional and polite, unlike the other two punks that seemed like they wanted to be fired. (they probably did.) SHE should be running that office. After a bit of rude back and fourth with Kelvin the know it all,he started doing my paperwork on the computer and did the whole thing on the wrong Vehicle! (But Pot is legal I guess). I told them that the customer is always right! NOT IN THIS STORE!, Diego proudly announced. The other customer waiting I knew and was shocked and said it was the first and last time he would come there. I own a buisiness and if one of my employees EVER spoke to a customer like they spoke to me ...well, YOUR FIRED! I understand that employers are forced to hire the bottom of the barrell employees these days due to staffing shortages, but they lost 1 new customer, and a 20 year customer all because Moe and Larry couldnt hold thier tongue. Todays generation just doesnt care whether they work or not. No matter what I said Kelvin was clearly looking for an arguement. I have a 20 year record of going there with no problem. Ill bet Kelvin has a history of verbal confrontations with customers and will be selling shoes next month. To boot he didnt honor my discount coupon and charged me $111.00 dollars for and oil change and attitude. Valvoline here me and my fleet come! read more

Manager Jen was amazing she. Is #1 Manager at jiffy lube and workers Jose and Kal were very good at what they do. I highly recommend going to Shrewsbury Jiffy Lube read more

Don't go here! The employees have no idea what they're doing. It will ruin your vehicle like they did mine. The employees did not put enough oil in my truck and my engine failed 2 months later with no warning light at all on the dashboard. I took it to Ford and they told me that it was because Jiffy Lube did not put enough oil in the engine. They gave me a price of over $5,000 to fix it. I went to Jiffy Lube and started a claim. They sent the manager from the Shrewsbury store out to look at my truck and he said that there was no sign of any issues with the truck that it was most likely their fault. When the claim got to their corporate office I was treated like crap. Obviously it meant nothing getting me opinion of the manager. The problem with the truck was obvious they just kept beating around the bush giving me excuses as to why it was not their fault when they never addressed the main issue. Not enough oil was put in my truck! I have been without my truck for a month and a half and I have lost thousands in my business not to mention the 5000 I have to pay to get the engine repaired. I warn you stay away from this jiffy lube! read more

Quick oil change and helpful staff! I was at the shop for maybe 15 minutes, and the staff gave me information on everything from my tires to my coolant. They also gave me helpful tips on tire care and even reminded me that my inspection is due soon. read more

I went to jiffy lube on rt 9 in Shrewsbury today.....this place is extremely well run with all the staff professional and customer oriented........special note must be made concerning miranda who conducted herself in a professional and highly personable manner.......I see much success for these people and miranda.....thank you. read more

I've been going to this shop for a while for my regular oil changes. Always polite and professional, and there's rarely a wait. My car is ten years old, and burns a bit of oil- they always remind me that I can stop in for a "top-off" free of charge between visits. I've also had them replace headlight lamps. Convenient location for me, and they do what I need them to do. read more

Do not go here. They are scamming people and charging different prices based on what they think they can get away with. I am a 23 year old female and the prices they quoted me on Aug 11th were all 30$ higher than what they said to my stepdad when he showed up Aug 15th, four days later, asking about the prices. The entire franchise is aware and after calling corporate and filing a case quickly called me back to say they are issuing a refund for the price difference since I was overcharged 30$. One employee even made a comment that they could tell it was my first time getting an oil change alone. They clearly were aware of what they were doing and thought they could easily take advantage of someone. This is the only review I have left in my life but I felt the need to warn other people. read more

I had been having trouble with a leaking tire and the team at this location examined the tire, filled it TWICE, did what they could and eventually referred me to a nearby tire store for further assistance. It must have been at least 100 degrees the first time I went in but this team was pleasant, professional, took all the time in the world and was genuinely concerned that I didn't drive on an unsafe tire. This location is always quick, efficient and pleasant. I highly recommend them for their oil changes but when you need help-they are golden! Thank you especially to Miranda-what a sweetheart! read more

This is my third time getting an oil change after switching from Valvoline. First, I have never had to wait in line. They always to be available. Second, I have found the staff to be profession and friendly. Unlike other quick oil change companies, they don't push you into getting services you don't need (air filter replacement, transmission flush, new engine). The service is QUICK and done correctly. I have always had a pleasant experience. read more

Do NOT go here! They are completely incompetent. Left skid plate detached so it was dragging on highway. Went back to get fixed and the workers were laughing at us (especially Roberto). In the end, they did not know how to put on skid plate and we left with it in our trunk. We drive off and something else was dragging.. had to go back again. Completely negligent and dangerous. The shop was messy and we also got a screw with washer lodged in our tire. 2 hours in and the car was damaged! read more

I visited the Shrewsbury Store on 1/19/22. Miranda took excellent care of me during my visit. She was professional, courteous and very knowledgeable about all that was needed w/ my vehicle. She is an excellent asset to this store and Jiffy Lube as a whole. Five out of Five stars for her. read more

I stayed in my car and they handled my oil change pretty efficiently. They offered different services as well and explained each one. I had them change one of my light bulbs while the oil change was being done which saved me time. Highly recommend this location, Shrewsbury, MA. read more

These guys take the cake with unfriendly behavior. They are right next to an active plaza with lots of customers. There is no designation that any of the parking spots are reserved for them, yet a few months ago they started to park one of their cars diagonally to prevent people from parking in the spots closest to their facility. Today I drove up to see two cars parked diagonally to take up 5 spots next to their facility. It is ridiculous. They benefit nothing by taking up those spots. They aren't saving them for customers, they are just preventing anyone else from using them. I'm just a customer, but I'll be going to the Valvoline across the street while my child is in his math class, not Jiffy Lube!! read more

very efficient. Staff was friendly, helpful, explained services clearly! highly recommend!

I might usually go to an independent shop, if possible and not too pricey, for anything auto-related. I happened to have a coupon for Jiffy Lube and went to this one for an oil change. They were incredibly nice and super helpful, offering a lot of advice on my car which is old and ailing a bit. I would highly recommend this particular shop :] read more

Went for an oil change at 1030am finished at 1205 pm. I was the second car behind! Not a good start! secondly came home to check what they did under my hood. Noticed a huge amount of smoke on my engine block because they spilled oil everywhere! Spent $160 dollars and some change for an oil change!! Never going back. I do want to commend Miranda she was the star of the show. Worked super hard and was super apologetic ! read more

Randy was excellent! I recently bought my first car and I kept getting notifications that I needed an oil change even though my sticker said I have another thousand miles. He was super honest and said he didn't want to take money since I didn't need it quite yet and reset the notification for me. It's hard to find a trustworthy place (especially being a young woman) that won't try to swindle you into spending money. I will definitely be back every time I need my oil changed! read more

Quick and efficient while definitely being Covid safe. The man and his assistant were very friendly and professional. Will definitely be returning for my next oil change. read more

My oil needed to be changed and both individuals helping were extremely nice and knowledgeable with my overall car make and model. Service was quick and hassle free! Will be returning for future needs. read more

I went for a oil change and staff were nice and service was goo, fast and efficien.

Dear Technician, Did I not look deeply into your eyes & say " just a basic oil change today, please"? You stared back and said "right, regular oil change". I was feeling pretty good that we understood each other. You never showed me the filters ( that's cool, never buy them at your crib anyway b/c of the cra-zee mark up), nothing about the wipers, but you didn't give me a new reminder sticker in the window. Whatevs -- you were done in 20 mins so I could be on my way....but what is this -- you upgraded me to High Mileage oil -- just effin' because? When I ask if that's the basic you say "sure is"...I point to the oil next to it... and you say " OOOHHH...you wanted basic basic"........WTF!!!!!!!!! Someone please, if you have a Jiffy Lube to English dictionary.... could I borrow it? I obviously don't speak the right language. read more

I always go to Jiffy Lube in Shrewsbury no matter what. I've NEVER had bad service. It's very fast, they keep you in the loop with everything they are doing AND can work with you based on your needs and budget! This time people went above and BYOND to assist me with a problem unrelated to their services - THATS WHAT I CALL SERVICE! I always leave with a smile and did today, unlike any other BUT this time I couldn't stop. Everyone at the Shrewsbury Jiffy Lube are nice, knowledgeable and always professional. If I could give then a 100% I would in so HAPPY! Thank you jiffy lube read more

They were very receptive and professional. Frank was most knowledgeable and gave us points on how to change the battery in our clickers. A nice experience in getting the oil changed. read more

I've waited over and hour and half for a simple oil change......when I ask why they just say "sorry". 15 minutes later the "manager" comes over to tell me thEy have someone who's new and doesn't know what they are doing working on my car and they accidentally drained thE wrong thing other than my oil. WHY THEY HAVE SOMEONE WORKING ON CARS WHO DOESN't KNOW WHAT THEIR DOING AND THEN HAVE THE AUDACITY TO CHARGE ME $100 FOR IS IS BEYOND ME. I would never recommend bringing your vehicle here EVER. read more

I had an oil change at the 512 Boston Turnpike location in Shrewsbury on 03/25/2017 and just came to realize that I'm missing a fully shrink-wrapped roll of quarter, and all the dollar bills from an envelope in my glove box and another compartment on the front dash area. I live alone, drive alone, and nothing else that's of more value hasn't gone missing. So I'm ruling out that my car has been broken in. However, I've had a someone enter my vehicle without my supervision, and that is one of your JiffyLube service crew. The lady at the front desk was great and informative, I was left with a good impression, BUT now that I know that I can't even trust you with my parking quarters? I won't be going back anytime soon for a service, and nor well my friends and family. I will be going back this weekend to let the crews at 512 Boston Turnpike location to let them know that I'm missing my quarters. read more

Great service! And helped me save with a coupon. Thank you!

Randy was very friendly and helpful as well as the manager. I would come here again to get an oil change it was fast, easy, informational, and friendly staff. read more

Here's the thing with Jiffy Lube... I went there a couple times for an oil change/tire rotation and had no issues. Until that one time, that whoever was doing my oil change actually released the transmission fluid cap instead of the oil cap??? Not sure how they made that mistake, but it happened, and I had to sit for an extra hour while they then changed my transmission fluid. Now, I wasn't charged for the transmission fluid change, but I also wasn't confident that anything was done correctly after the initial mistake of pulling the wrong plug... Yikes! Also, their lift has been down for over a year. So, now you can't get your tires rotated with your oil change, you would have to go somewhere else to get your tires rotated. They seem empty every time I go there. I'm figuring after my experiences, I know why. They won't be getting another chance from me. read more

Just came in for an oil change. Great group of guys, friendly and very easy to talk to. Fast oil change thanks for the help guys

Great place for service. Team greated me at the door and started working right away. Checked everything over on the car, ended up purchasing additional service due to very professional up sell. Just professional all around. Would recommend coming here. read more

Jiffy Lube - Oil Change Stations Near Me - Shrewsbury, Massachusetts

Nice crew and usually pretty fast. Plus you can always find a coupon for at least $10.

I've gone here several times and can honestly say I've never had a bad experience. While the prices seem on the high side, I always manage to have an offer or coupon keeping it completely reasonable. Sure, there's often the offer of add-ons, but I've never gotten pressure (and never agreed to anything but an oil change). All the folks working here have been super friendly and very professional. I'm in and out quickly and my car is vacuumed and ready to go. This is definitely my oil change go-to place! read more

Warning! Do not go to this jiffy lube. They not only used an incompatible filter, but failed to replace the cap with the appropriate insert and all the engine oil leaked out of the engine. Despite my effort to follow the protocol to get this $125 oil change refunded, they refused and don't even admit to it. I had to get my car repaired at a real auto shop for almost $800. Very unprofessional people. I can't believe this business even exists. read more

They do a fair service when there open seems they have a problem keeping help, when they are open on time which is rear there's always new faces, I own a company and have my fleet of trucks oil changed here but as of late there never open on time so I would not recommend I've found a new place to do my oil changes. read more

They were very nice Courteous and Did the job well give me all my options with no pressure

My first time here. Great experience. Knowledgeable and friendly crew. Quick service.

I had a wonderful experience at this Jiffy Lube despite the subpar ratings. Service was fast and friendly and they even offered a 20% off student discount! They went above and beyond to make the experience enjoyable by putting air in my tires, vacuuming my car, and cleaning my windows free of charge despite only going in for an oil change. read more

WARNING do NOT and I repeat do NOT give this place any of your hard earned money. Came in for an oil change and left with a broken hood cable. After repeated attempts in person to speak to the store manager no one ever gave me a call back. I had to return again for a THIRD time on my own accord to leave my phone number and a Still no call back. Clearly realizing this place is being run by Barnum And Baileys Circus I reached out for the district managers phone number. After repeated phone calls and a voicemail STILL no response...are you kidding me? What an absolute sham of an establishment. How can you run a business like this? It's been over one week and no one has responded or even called me back. I will be contacting the BBB and many others. This is the most unprofessional business in shrewsbury. I will also be leaving reviews on the shrewsbury Facebook groups warning people of your treatment and ignorance when a mistake was made. read more

Very pleased with the signature oil change service at the Shrewsbury/Rt. 9 Jiffy Lube. I got in, got out, & got on my way within 15-20 min. Special thanks to Kristina, who went over a number of items with me. She was very professional and knowledgeable ~ give the woman a raise! And the guys, too -- all deserve to be acknowledged for their excellent teamwork. Great job, everyone! read more

If you change oil there make sure to measure the level of the new oil yourself after they are done. I changed oil there and had a warning on dashboard about engine oil few months later. The oil level was very low. read more