Leaving 4 stars as the management was quick to resolve what could have been a 1 star review. My…read moreexperience wasn't great with initial visit. Team was busy, hot and miserable, and no all equipment working. However it trickled over to my experience as a customer. However, I called customer service. Manager / owner very quick to respond and resolve. Very polite and professional. Showed up at home to check over car, Had come back up to make it right and was a very difference experience. Thank you!

My tire blew out on the highway and I was able to pull over to the parking lot near Jiffy Lube. I…read morecalled to see if they could help and they immediately came over and put my spare tire on. They kept telling me they just wanted me to get home safe and sound. Thank you so so much, Matt, Will, and Alan!! I appreciate you guys more than you'll ever know!!

Moving to Missouri at the tale end of winter leads to some interesting adventures, especially when…read moreyou've lived your life in the South where there isn't really a winter to begin with. So my first week here I caught the last snow of the season. It wasn't really much, but I still found myself sitting in my truck trying to get the engine to turn over. Turns out the cold had killed the last life in my battery. And so I found myself taking my truck to Dobbs the next day to get it checked out. They did a free battery check and confirmed my suspicion, my battery needed to be replaced. Service was fast, courteous, and best of all priced well. And to top it all off, they are affiliated with Goodyear, so I get to use my Goodyear credit account. I need some new tires soon and Dobbs will be the place I visit.

I live in a state where, unfortunately, an emissions test is required before license plates can be…read morerenewed. Whether one considers that a public service or a government-sponsored scavenger hunt for cash is beside the point; we all have to do it. With that in mind, I scheduled an 11:00 a.m. appointment at Dobbs Tire & Auto for an emissions test. I arrived five minutes early, handed over my key fob, and took a seat in the waiting area, expecting the process to be relatively quick. An hour later, after nearly succumbing to the fumes given off by the display tires in the showroom, I politely inquired about the status of my vehicle. Rather than receiving an update or an apology for the delay, I was met with a sharp rebuke from the employee at the desk, Steve, who seemed offended that I had dared ask. The emissions test was eventually completed nearly two hours after my scheduled appointment. Now, I understand that delays happen. Cars break, schedules back up, and unexpected problems arise. What I don't understand is the complete lack of communication, the rude response to a reasonable question, and the absence of even the most basic customer-service courtesies. Not a single apology for the delay. Not a simple "thank you for your patience." If you're going to keep customers waiting for nearly two hours for a scheduled appointment, the least you can do is treat them with a little respect. I came in expecting an emissions test. I left with an emissions test and a lesson in how not to treat customers.

Fantastic automotive repair shop! Coffey came highly recommended and did not disappoint. I have a…read more'21 Subaru Forester that needed routine maintenance. Price was spot on and they communicated very well. Highly recommended Coffey. Thank you for taking care of the customer!

Finding honest mechanics that you can trust is like winning the lottery. The team at Coffey…read moreAutomotive is the ONLY mechanic I let touch any of my cars. They are friendly, professional and most importantly have the integrity I can trust enough to send my friends and family. They won't sell you things you don't need. They will be straight forward with their recommendations and they are always fair and act in your best interest. In return, they know that earns your business so that you come back when needed. You gotta try them and see the difference.

I went on 3/30/26. I left my honda accord at the shop from 8:30 am - 4:30 pm. I went in for tire…read morerotation and alignment. I was their diagnostic machine indicates transmission problem. My cat was making a whirling sound. So, I took my Honda to dealership where I am told, I need two new tires- sound gone, and recommend an alignment How did the tire shop miss it, i don't know. .. Yes, I called and talked the to Mark, who said I should have brought it back. You misdiagnosed my car and bring it back. I asked for the refund of the money spent another they did on the car for my inconvenience, and they have left me on hold. Said someone would get back to me but no has... buyer beware

Had Multiple issues on June 11th 2026. Seriously the worst service I have ever received…read more For starters they linked the car to the wrong account. I have used plaza countless times and have my own name and account but they linked it to the previous car owner. Second I scheduled an appointment online. When I arrived at 8am I told the employees my name and that I scheduled an appointment through the website I was told that those appointments don't mean anything and that there are 4 people ahead of me. I was told they would get my car back in 45min. Over 2 HOURS LATER at 10:48am they give me a call stating I need new front brakes so I agree to the additional service. At 2:51 pm I call to check on the status of my car and they tell me they just started on it a few minutes ago because they were waiting on the brakes to come in. Should have mentioned it would be a 4 hour wait over the phone. So finally at 4:59pm I get a call saying my car is ready to be picked up. Once I get my car picked up and head home I realize they lost my rear passenger hub cap. Mind you this is the second time plaza has lost one of my hubcaps. It's mind blowing it takes 7 hours to do an alignment tire rotation and change the front brakes. It cost me over $550 and I'm missing a hubcap. Seriously the worst service I have ever received I will never be back. Day 2 I go up to plaza first thing the next morning to talk to them in person about the missing hubcap. The assistant manager told me if I can find a cheap used one bring him the bill and he will pay it. Sorry but I will not be buying a used one. I feel as a business who just got over $500 from a customer the least you can do is replace the part you didn't put back on. I called the customer service line that was commented to me. I was told someone from their leadership team would call me in 24 - 48 hours. The 48 hours came and went no phone call. I then called back and was told I would receive a call the same day. That day came and went no phone call. So moral of the story plaza tire doesn't care about helping they only use the same copy and paste reply to show face. DO EVERYTHING YOU CAN TO AVOID PLAZA TIRE!!!

Wow, honest trustworthy people at the place! They explained everything. Old fashioned kinda…read morepeople!

Spent $5,000.00 to have my Chevy Avalanche brought back to good condition. Since I got it back,…read morethere is some sort of draw on the battery and I have had to replace it three times in 10 months. I took it back to them and, of course, they could not find a problem. Not a legit place.

Great shop. Have used them a number of times and found them to be fair and reasonable. Plus,…read morethey will often identify other issues (that really are potential problems, not just money makers for them) and make suggestions. They have also offered more than one solution when possible. They get busy, so sometimes you might wait an extra day or so, but I feel like they are worth it.

Very very good. Pleasant. He repaired my car. He knew exactly what was wrong. A good value for my…read moremoneyj

I stopped by the Quick Lane to have a slow leak checked and repaired; I think I was there for less…read morethan an hour and it was done. I'll be back for a rotation soon!

I came in for an oil change and got here 15 before they opened. I was there for 3 1/2 hours and…read morethen they could not find the wheel lock to take my tires off and they performed the oil change last time and tire rotation. My time is worth more than the $99 for the service and I will never be back. No one is apologetic. They act like this is normal if it takes 3 1/2 hours for an oil change how are they still in business.