The service is great but the water is hard and leaves water spots all over. I had to cancel my…read moremembership.

Warning danger awaits your car here. They're the absolute worst my car was actually damaged at…read moreDelta Sonic Oswego. The absolute worst design in the history of car washes. They have these bulky square metal boxes for setting the car mats on in between each vacuum station. The moron vacuuming my car must not have been paying attention and not I have a giant dent on my drivers side door all because of that POS car wash. The worst part was I literally watched it happen. AVOID THIS CAR WASH.

Very professional and up front about everything. I took my BMW last week for couple of issues. They…read morechecked my car and provided me itemize details and price of the repair. I was really really surprised that they didn't charge for checking my car. There information made me make a decision whether I buy a new car or do the repairs. I have decided to take my car for repair next week now. This is my third time taking my BMW to them. Previously I use to take to BMW dealership but BMW dealership charges a lot compare to them. Very professional, detail oriented and one great quality they have is great listeners .

Great service in the work was done very good. The value was good in the communication to me was…read moreexcellent. Chris is a great guy.

Went for a transmission oil change for my Honda Odyssey 2018 EXL, and the service was good and…read morecharges were low.

The receptionist was very friendly and informative. The mechanics were very efficient and did the…read morework quickly and carefully. The prices were extremely fair and they did not try to upsell me and they did remind me of something so necessary, but overlooked as that I needed a new wiper blades. After mentioning that they I was offered the opportunity to replace the immediately and the work was done in less than 10 minutes.

Calvin is the person you want taking care of your vehicle because he will also take care of you. I…read moreoverheard him patiently coaching an employee on how to correctly create a complete record of my car's inspection, making sure it was right before bringing it out to me - i was impressed with how he manages his people. He walked me through the issues, pointed out what's working right, and presented a clear repair plan. He completed everything within the predicted timeframe and completed the process with genuine warmth. I trust him completely and deeply appreciate Tuffy's service!

My goal is to give constructive criticism to help business establishments improve when needed and…read moreto hopefully bring insight that will help other customers choose the best place for their specific car needs. I am always on the lookout for specials that car repairs are running because car maintenance is costly and every bit helps. I made an appointment with Tuffys in Oswego, without ever having visited this place before. I received an advertisement for an oil change special, which my car was in need of. I only planned on getting this oil necessary oil change service done and was not aware of any other services needed. When I arrived to the Tuffy location there was not anyone there at the desk to greet me or check me in for my appointment, which I had called in advance for. I sat down and noticed a steady stream of ants encircling some liquid that may have spilled and food of the floor that looked dried up for sometime. I was not comfortable from the start because I couldn't seem to find anywhere to sit where the ants were not circling around. While this is a car maintenance shop, I still felt there was a definite lack in sanitary conditions as the waiting area was very unkept, with cobwebs and insects collecting around and under the couch. It looked like the place had not been tended to for a very long time and the ants seemed to be taking over the waiting area. It was not what I would call a welcoming place, and in hindsight I guess I probably should have taken it as a sign to take my business elsewhere. However, since I was already there and my service was a routine procedure, I decided to brave through and stand and wait for my service to complete. I spoke to Mike, whom I found out later, was the manager running this site. Mike told me me that I had not completed my 30K service and he let me know that they would be able to take care of that for a certain cost. While I was hesitant to get additional services done, I did want to prepare my car for the winter, so I decided to fulfill service in addition to the oil change. The part where I was very disappointed with was when Mike, the manager, showed me that the lower arm on the bottom of my Camry had what he said was a bushing that was cracking. He explained it was a part on a metal arm that supports the tires in place. I asked if just the "cracking bushing" could be fixed, and he said that the entire metal arm would need to be replaced. He mentioned this would cost $883.92! I obviously did not have that kind of money to spend on a service, which I did not know whether this was even necessary. I declined this service and am going to get a second and maybe even third opinion as I do not think the entire metal arm needs to be replaced for just a small rubber part that is cracking. I got the feeling that unnecessary services were being pushed on me with exorbitant pricing. I did not appreciate that because it not only undermines the customer's faith that the business will ultimately do good business but it really keeps customers leery when it comes to car maintenance shops. When I mentioned the ant situation to the manager, he apologized but did not seem at all surprised or concerned that this was a problem needing to be taken care of. Overall, I intended to just have a routine oil change and ended up also getting an additional 30K mileage service done as well. I do not believe the "cracked bushing" should cost $800+ to repair, but it is something I will need to research and look into if it becomes a major concern that needs to be fixed later on down the road. When it comes to car shops, my expectation is that the workers have integrity and be transparent. If they are to be trusted as the professional in their field, I would expect that they would not try to take advantage of those of us, who are not car experts and simply want to keep their cars running safely. Rather, I would hope those claiming to be car professionals would act with this kind of integrity, so as to put the customer at ease. Also, keeping a clean and sanitary waiting area for the customer is a way to invite returning customers rather than drive the guests away.

I just picked up my car from Bartel's. Was pleasantly surprised by the professionalism of the…read morestaff, the quickness of the service, and the fair pricing. I own 5 vehicles and they have earned my business going forward.

I had them towed my car. They said they would waive that fee if I get it service to their shop…read more They didnt waive it. They did waive the diagnostic fee, I'll give them props to that part. They wanted to changed the battery. I told them I just replaced it last week. Would've cost me hundreds of bucks. They were recommending fluid replacements and cabin filter. I told them not to replace the cabin filter, since I replaced it recently as well. When I looked in the invoice they replaced it and charge me with it anyways. I called them out on it and only got the labor fee deleted. Still charge me with 60 bucks for the part. If you see that the cabin filter clean why bother changing it????!?! Lastly, they didn't properly tighten my rear passenger side wheel. Some of the bolts were loose and lost. I had to go to a Honda dealership to get it serviced again. I was told the lug nuts were loose and I could've lose a tire. Otherwise Staff were awesome and knowledgeable. Been going to this auto shop for years now, honestly I think I'll go somewhere else in the future.

Great And Fast Service, Joshua Definitely Needs a Raise! I hope the owner sees his outstanding…read morework! Will always return For my oil changes and anything else Jiffy Lube Services! Not to mention the value is great as well!

I always come to jiffy lube on lake street. Workers here are quick and knowledgeable. They would…read moreask questions of anything wrong or wanting to do with the vehicle today. Offer many options about the vehicle.

This place is the BEST!!! Alexia is so kool and she answers all my questions and make sure her guys…read moreare all doing everything right. I NEVER have a problem, this place is all around great and they rotate tires!!! I get discounts all the time now that I go there for all my vehicles. Thank you Alexia and to y'alls team GREAT JOB!!!

Great fast service! Very friendly. Felt comfortable. They checked everything. Would recommend to…read moreeveryone.

I had a fantastic experience getting my oil changed yesterday..... Arik, Cassey and one more guy…read morewho worked on my car were above and beyond helpful and friendly. Arik explained everything to me in ways I could understand. I was able to use a coupon $20 off. It was fast and convenient and I didn't have to wait at all. Best oil change experience I've ever had. Highly recommend!

Just this week they drained the transmission fluid instead of the oil from my Crosstrek. They even…read morehad the tech clock out and go home after I went down the road stalling and jerking. Repair? Oh they are refusing to have it looked at by an OEM certified shop/dealer. Rental for my family - no, still stuck without transportation. Also, no refund for the original oil change! Seeking legal consult.

This review is long overdue. I was recommended to try Shipmanns by a friend of my Girlfriend. Boy…read moreAm I glad I went. Micheal and his wife are awesome to work with. After 3 separate visits and vehicle repairs I will never take my vehicles anywhere else for auto work. They are up front and honest as the day is long...no price gouging, no dishonesty just fairly priced solid work and diagnostics. Pay these guys a visit next time you need a vehicle repair in and around Oswego you won't be disappointed.

We've been coming here for years and for years I have always said that I wish we had started coming…read morehere sooner. We've got four different family vehicles, manufactured across several different decades, and if there is a service needed which they don't perform, the shops they have referred us to have been just as great as them.

The worst experience ever. Spent $2400.00 and found a filthy interior with grease on rear…read morewindshield and headliner fabric. They said we will make arrangements, AND 3 WEEKS LATER, still nothing but excuses!!! Never going back, Chuck and Shawn supposedly managers, and a poor excuse of a manager.

From the owner: Whatever You Drive, Drive A Firestone…read more Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust - all of which add up to a total car care experience.