My first mistake was thinking this place was any different from any other car servicing business and giving them a chance. I saw a coupon on the local paper for a decent priced oil change, so I decided to give them a shot.
The manager introduced himself as "Harry". Friendly enough. He even offered coffee or water while I waited.
During the oil change, he had a few recommendations. One of them was to replace the cabin filter. I asked if these were genuine parts, and he was quick to answer "of course" (I had my doubts, but I trusted him anyway).
Work all done, and everything seemed fine. He offered a key chain tag to make me a "Preferred Customer, and get 10% every oil change". Wow sounded promising.
I took my car in for servicing at the dealership. They asked me who serviced my car last, and who replaced the cabin filter. The filter didn't even fit the cabin and, and they crumpled it in just to make it fit.
I let the dealership replace the cabin filter, with the real part. I went back to Jiffy Lube.
I approached Harry and showed him what type of work his staff was doing. I told him that this was unacceptable. He apologized, took the filter and told me to come back with my car on my next oil change and he'll "take care of me". I said, that's how you're supposed to treat customers.
Upon my next oil change, I called and reminded him. I wanted to make sure he was present when he was going to "take care of me". I visited when he was available (after showing up when he wasn't one time already).
So when I showed up, he let me in front of a car that was waiting and that customer got annoyed. I apologized to him and said he could go ahead if he was in a rush and explained to him that the manager asked me to pull up at garage. Harry came out and must have told him I had an appointment or something.
When the oil change was done (which was fast as expected), Harry went to cash me out. "I can only give you 10%".
"Umm it cost me another $50 or so to get a new filter from the dealership. Now you are just offering the exact discount you normally give?"
"I'll take care of you next time." Which was all Harry replied.
There won't' be a next time. I'd rather wait it out at the dealership with roughly the same price, and I know the work would be genuine. At least now I know the dishonesty runs throughout the entire business. My fault for trusting them throughout the whole ordeal. Beware. read more