Service was good. Did a synthetic oil change. But when I got home I noticed they put a small tear in my seat. Probably had a tool in back pocket. I thought my firm's could repair it so I was not up for a hassle but alas cannot be fixed. Have to go to Limms to replace the seat bottom. Probably won't go back. read more

Young guy puts me in the longest line and then insists that I get out of the car in the pouring rain to go into the lounge. The lounge turns out to be completely full, so I go back out, through the rain, to my car only to find that he's opened the driver's window and left it open. They don't care about their customers (made me get out in the rain for no reason) and they don't care about your car (they leave a window down in the pouring rain). Every visit to this place is a spin of the wheel. Needs better on-site management. read more

I've been going to this location for decades. I went here a couple nights ago 20 minutes before closing. They were very polite and escorted me to the waiting room holding the door open for me. I got the signature service. They came in with a tablet to show me it had been a while since my last tire rotation. I asked how much and it was less than $40. They then ask if I wanted them to check the air filter. I said okay. They came back and told me it didn't need changing. I was very impressed. read more

Finally made it back - fast and easy and they don't pressure you too much. But they never vacuumed and the oil change reminder sticker prints in reverse and not aligned so it's sort of useless. Left my seats all jacked up. read more

I didn't input the last event! I saw spots under rear differential and found the fill plug very loose. I called their rude dismissive regional manager and he told me to call the store. I ended up taking my car to Subaru service to do/redo the diff oil changes. Jiffy Lube gave me a complementary free future differential oil changes. That I hope and pray to never use. read more

(Dis)respectfully ... this location should fuck off. I went in for a simple oil change ... brought my own oil. I guess this pissed them off. These assholes tried selling me on a $149.99 power steering fluid change. They then proceeded to laugh at me (8 grown men) when I said no. Avoid it at all costs - if this was an isolated event I wouldn't have said anything. These people are clowns. If I didn't have to give a star, I wouldn't. read more

I just love waking up early on a Saturday and get my oil changed.... Said no one! That's one of the reasons I go here, they are fast and efficient. I wouldn't go there mid-day on a Saturday, but that's just common sense. I have been bringing my cars here since we moved to Leesburg. At other stores, I feel like the person doing the intake is just trying to bump up the cost with extra services. Here they always show you the air filters, I am not an expert so sometimes (when it is not obvious i will ask). Most of the time he said it didn't look necessary. Then there all the other services they suggest, but those are based on the manufacturer's recommendations for the mileage of your car. They often have a coupon in one of those packs that get sent to your home. So check before you go! read more

Needed air in tires for my F250 truck. 65psi. Pulled up to the door and manager told two guys to air up each side of truck with 65psi. Workers double checked with me I wanted 65 psi. Awesome that they double check as it's unusual request. I have 10 ply highway tires. Anyhow 5 minutes later I was one my way. No charge! I tip the guys. Customer service is outstanding at this jiffy lube. read more

Jiffy Lube - Happy customer - Auto Repair Near Me - Leesburg, Virginia

By far the worst location in the area. Employees using profanity, didn't put air in my tires, vacuum, and refused to rotate my tires. Not going back. read more

Synthetic Oil change, waiting time about 49 minutes, advertised 15 minutes but not when they have too many customers on Wednesday morning, provide my own filter but they are not using it because they forgot even has been told upon arrival and gave me $2 discount for it, they keep the $11 filter which I found out later at home. Got coupon but told its no valid in this location, they gave me their coupon instead which much less than what I have. Waiting room is full with customers, some waiting out site, but at least the room is clean and have restroom. Saw many customer cancel the service due to long waiting times, some left their cars/trucks and will pick up later. The location is close to many other stores so its convenience. The charge for Synthetic oil change is $139.00 which is high compare to other locations. More than dealer charge me. read more

Very slow service, little to non-existent communication with customers. Person working the counter, who was in charge of updating customers with service status, did not appear to speak English. I thought I'd give Jiffy lube another chance after a similar experience at a different location years ago, but once agin, it has been a big disappointment. read more

UPDATE: Been speaking with Regional Manager, Thomas Schawalder and he claimed the signature service has been the same since 2016. I asked for proof he sent me my records of service since then and he proved my point for me that since 2107 I paid $55-60 for a Signature Service Oil Change. Not $90. So again don't go there and get robbed. Go to Wal-Mart or somewhere else and get the exact same services for half the price. The record even showed that the last time they charged $90 I also got a tire rotation AND a new air filter along with the oil change in 2018. Now all you get is an oil change and a look around the engine "signature service". Good grief. read more

If you've never changed a wheel on a 11k lbs truck its not easy. Thank you for the hard work and finding a way to do it. -Justin read more

RACIST...STEREOTYPING! Went to Jiffy Lube on 2/2/2022 for a filter change and was assisted by Mike. I was on the phone with my boyfriend who was explaining to me what I needed to get done (we were speaking Spanish because as a woman going to the mechanic shop it is a bit intimidating coming in and not being 100% sure of what needs to be done, and not wanting to be taken advantage of). As I tried to explain to mike what I needed done, he kept walking away, not listening to me, and then said to me "oh no no no no, I'm just going to have Felipe come over so he can speak in Spanish to you." I asked mike why Felipe was need since I spoke perfect English, I've lived here for 19 years, and mike said "Felipe just deals with all the Spanish speaking customers." I then went on to try to explain to mike that what he did was stereotyping, and racist. I tried to explain to him that I spoke perfect English. I tried to ask him what he wasn't understanding, and mike walked away as he said "I'm not dealing with this..." a few seconds later once I managed to get the attention of another employee I asked him to please not do anything for me because I felt disrespected, and was given racist treatment. To make matters worse, when I called the store manager, Joel, he said to me "90% of the time our clients are Spanish and we just immediately have Jaime or Felipe deal with them since they speak Spanish." again, I tried to explain to him that that is racist and stereotyping and Joel said no, it's not. I understand if someone had asked me "would you like to speak to someone who speaks Spanish? "or if I had asked for help. But apparently in Leesburg Virginia if you're not blond and blue-eyed Felipe or Jaime will be assisting you at jiffy lube. And since I am a Latin woman I can say I spoke better English that Felipe, and Mike. read more

After a terrible experience with the store in Winchester I came back to my go to spot in Leesburg. Great work and explanation about why the Winchester people couldn't do a simple oil change on a Ford. read more

Can't confirm if everything under the hood was done correctly but they vacuumed the hell out of my car. The nearby self car wash vac is trash compared to the one at this Jiffy Lube. Thanks for sprucing up my interior, guys. I really appreciate it and you got me in and out in a timely manner. See you in 5k miles! Note: I only do oil changes here. Literally nothing else. My car is very new so I get other services with my dealership. read more

Yes they are fast and no appointment is needed but they do cost more than the dealer and aren't very customer oriented. Just got in my car and cracked my knee on the steering column. They also changed the rear view mirror. You are only driving the car 10 ft- why would you change the seat and mirror? It is a small thing and minor inconvenience but if you are going to charge more at least get the small things right. read more

Do not get an oil change done at Jiffy Lube or any kind of other work $120 for my oil change the dealership charges me only $70 when I go there read more

This was the best oil change ever!!! I drove in, received an oil change immediately, and drove out. The crew checked air filters, wipers, and windshield wiper fluid. They offered to clean the windows and vacuum the car. The staff was very pleasant!!! My daughter and I were on the last leg of our cross-country drive when the service engine light went on, and didn't want to spend our time in a new part of the country waiting for an oil change - we wanted to explore - and Jiffy Lube was exactly what we wanted! If I lived locally, I would definitely return! read more

Worst customer service ever! I took my 2016 Jeep renegade in and they rotated the tires. The weights were hitting the rotors and I told them several times that this happens every time I get them rotated and they need to put less weights on. Instead of fixing the problem they tried to say I came in with this issue, blamed it on the thickness of the rotor and suggested I take it to the dealership to get it fixed since they clearly don't know how to put tires on. They also told me to "turn up the music" so I didn't hear the clanking noise of the weights breaking off from hitting the rotor. Now I have to take my car elsewhere to get the tires put on correctly read more

Jiffy Lube - Auto Repair Near Me - Leesburg, Virginia

It was suggested that I have the tires rotated and I agreed. Come to find out that I have been driving with several lug nuts missing from one tire. How difficult is it to put these back on?? Avoid this particular location because the gentleman in front of me came back to complain about the oil pan being damaged by them. read more

This was my first time at this jiffy lube and they rocked! I went in at around 5 pm and I was in and out in 12 minutes. They took the time to explain what I needed and why, and their customer service was exceptional. They even had free coffee in their waiting room. I'm definitely going back to this Jiffy Lube! They even offered to give free oil top offs between oil changes. I highly recommend this place. read more

$500.00 in unnecessary services! Totally took advantage of my wife who was unaware of the car's maintenance history. Air filters, radiator flush, transmission flush and more. All of it absolutely unnecessary! Upon starting the car the first time after "service", the check engine light came on with 6 new error codes triggered. Had to take it to the my regular shop to clear the error codes. I was told the ATM fluid looked more like it was topped off rather than flushed, and the radiator flush also appeared to have never been done! So not only did they sell unnecessary services, the two most expensive services appear to been done very poorly, at best- if done at all! read more

i got a simple oil change and tire rotation here about 5 weeks ago, prior to a road trip. the cost was $340 dollars. just like one year ago, this same service cost me like $50 dollars. i will never go to a jiffy lube again in my life. read more

Love this Jiffy Lube for the convenience however I wasn't happy that they skipped out on the vacuuming service after reading me the list of all the things they "did"... The reason I go to Jiffy Lube is for the extra touches that are included... When you tell me that you vacuumed my floor and I blatantly see almonds and trash which I didn't clean up because I knew I was getting the car vacuumed... not good! I brought it to their attention and the manager immediately took it back and re-vacuumed and cleaned the windows again himself... thank you for meeting can you ride but it should be done right the first time every time read more

Jiffy Lube - Auto Repair Near Me - Leesburg, Virginia

I give them 2 stars for the technician, he is very nice, but the woman sat in the reception area, she is very bad customer services, if they keep hiring her they are going to loose the customers. this morning, i come for the oil change service, when i get to the door, she saw me stand there, but she walk out of the door not even ask may i help you, the see come back to get the coffee, i still standing there for 15 minutes, look like she blind, she left to outside and flirt with some man out side, i can not wait, the i come out side to tell the technician that i need the oil change, he is very nice to take my car right away, she is there and look at me. i don't know because i'm Asian, she is discriminate or she has a bad attitude? i recommend, the company need to find the people work in the reception area to have good customer service. read more

Always great service, professional, helpful, honest, and very kind. They never do anything on a vehicle without speaking to customers first to review what is needed. Though I have seen customers come in with attitude and are rude to the technicians trying to start arguments, the technicians are always respectful. The manager Joel and technicians Mike, Matt & crew are some of the best in the business! read more

Great location! This is a perfect place for an oil change. The facility is one of cleanest I have been in. The staff is friendly and fantastic. I didn't ever feel like they pressured me into services or specific oil types. I like how they show you recommendations from the make of your car on a screen. Service is quick, with no appointment necessary. read more

Courteous, respectful, trustworthy and fair. Costs a little more than the competition but well worth it. Even showed me how to save money by going to the competition. read more

It is ironic that Jiffy Lube would solicit my review after providing such shoddy and deceitful service. With an oil change I opted for a radiator flush. A few days later my car overheated. Looking under the hood there was no cap on the radiator fill tank. I stopped at JL and told them the problem. They were apologetic and reflushed the radiator, put foil and a rubber band on the refill tank and said they would order me a new cap. I never received a call. The quick fix foil solution blew and my car overheated again. I stopped by JL and again they were apologetic and offered to flush the radiator but no cap. Again they told me they would order a new cap. Now on third week and no replacement cap. I can appreciate a mistake but it is the lying that has me most aggrieved. read more

I have used many jiffy lubes through MD and VA. This facility was well managed, very clean and efficient. The place was full, and I was still in and out in 20 minutes. read more

Got my oil changed and tires rotated yesterday at the Jiffy Lube in downtown Leesburg. It was a great experience. They were fast and efficient. I was able to get in and out in less than a half hour. The staff was friendly and service was awesome. Highly recommend. read more

Just went there this morning to have my oil topped off. Yes! If you have your oil changed there, they will top it off and check tire pressure for free!!! It's amazing! On a Saturday morning, they were fully staffed, very quick and super friendly! I really hate car places but this is an awesome place. 5stars for sure!!! read more

While leaving the outlets, I noticed that the power steering light was on in my car and the steering wheel was rather tight. I take my car to Jiffy Lube for regular oil changes and there was one very close by so I took it over there. Everyone was extremely friendly and professional. They took care of me very quickly. Big shout out to Melissa who is such an amazing Representative for the company. read more

The Leesburg Jiffy Lube was very busy today. I pulled up and asked the staff if I could drop off and return in an hour. She said absolutely, go into the waiting area & they will register you and then you can leave. 45 minutes later, after several customers came and left, I was "registered" and then they pulled my car in so of course I waited for it. 1). They do NOT take customers in the order they arrive! I was apparently in a lane behind someone who was getting add'l services. Instead of moving my car to another lane when it was my turn, they allowed customers to keep rolling up and getting serviced. (Like 6 people!) 2). When I mentioned that I was told that I could register and leave, the response was that they were busy. I would have appreciated being told this up front so I could come back later and not waited for almost an hour for a standard oil change. Waiting room was clean and has water & coffee. Staff were nice but you can't make some people wait 20 minutes and others an hour. Oil change was about $65. Customer service for this reason gets thumbs down. Competitors up the street or a dealership will get my business next time! read more

Summary: New (bad) management, super aggressive selling for extras, oily footprints, increased price, messed up the car computer's settings. I've been to this location many times and for the most part the service has been good, not this time. First the place had a whole different vibe. I suspect they have a new manager there micromanaging the place and really pushing for profit. First I encountered a very aggressive hard sell tech (oil change person). Sure I've had them tell me I need a new air filter (when I knew it really didn't) before but this guy wouldn't take NO for an answer. Also insisting that he clean my battery terminals for $10. I had to emphatically tell him NO on both several times to get the clown to leave me alone; that I was just here for an oil change and no more. I really started to doubt the place and started wondering if the guy wasn't going to mess with my car, "forgetting" to put something back right, out of spite from the tone of his attitude. On 2nd thoughts I should have said "Do nothing, I'm leaving now" and left to go get an oil change some place else. I get escorted to the waiting room and what seemed friendly and light before, now has this air of tension and pressure over it. The same familiar lady behind the counter didn't smile like usual and seemed stressed. Again I don't doubt they have some new "hotshot" manager there pushing for "store profit of the month" or something (when in reality he has no damn clue what he's doing). I then pay and I see pretty sure their price has gone up $3 to $5 dollars. I get my car back and the first thing I notice is a big oily footprint on the driver side close to the door; light tan carpet floormats. I turn the key and see yet again they put the car computer into "calibrate mode". They've done the same blunder before but this time worse, they manged to change the computer display from miles to kilometers. Obviously the guy didn't know how to reset the "oil change" message on a Ford so instead randomly pressed the button on anything that said "reset", "calibrate", etc. Suggestion: The actual owner of this place needs to step in and get rid of the new hotshot idiot manager before he runs the place into the ground, and/or Jiffy Lube corporate should step in for the same reason. Get some quality control, properly train your people on how to reset "need oil change" messages, and stop the irritating hard sale of extra services. Needless to say, I will not be coming back to the the Leesburg location for an oil change, if at any Jiffy lube ever again. The place went to shit, avoid it. read more

I was quoted a price of $75 for my oil change, then charged $100. The added charges increased my cost by one third.

They change oil faster than I can. Big business and will try to sell you on everything, but they can sure change oil efficiently. read more

Jiffy Lube - Auto Repair Near Me - Leesburg, Virginia

Just took my car in for an oil change. I'm afraid of being unnecessarily sold things I don't really need since I'm so unfamiliar with cars. Right away the guy said "is regular oil ok" and I instantly felt better. He was trying to up sell some fancy oil or other services I did not come in for. Everyone was so kind. I even used the $10 off coupon found online with no problems. I will definitely be back. read more

I'll start off by saying the only reason why it isn't 5 stars is the price. It's about $40 for a basic oil change. Other than that I had a great experience. They were so polite and helpful. The man working explained everything to me and escorted me into the lobby. Everyone was kind which made it an enjoyable experience! read more