Went to Latham Valvoline for an oil change. I thought I knew what I wanted but the expertise from…read moreAnthony showed me what my car would benefit from most. They also changed my air filter which I didn't even knew existed.

Last minute oil change for student departing near by Siena College. Very friendly, fast service…read more Did all the stuff without asking ... windshield washer and filled tires. Good selection of oil and filters. Don't forget to google for your coupon! Don't even have to leave your car! 100% recommend.

Once again, Warren in Latham saves my car! No matter what the issue, it is dealt with courteously…read moreand timely. Matt, Sam and all the staff are excellent! They take better care of my car than my doctor does of me! Highly recommend!

Matt runs a great business!! He is kind, knowledgeable & provides an excellent services! I can't…read moreimagine bringing our vehicles anywhere else. (Oil changes, inspections, tires, brakes etc) It's not just Matt, you can't run a place without incredible workers who show up, I'm so grateful! This place has been in business for 40 years!! It's comforting to know these guys are not out to just make a sale and do not brow beat you into any unnecessary products. I highly recommend this business!

The service that was requested was addressed but the issue with this place. Is that the customer…read moreservice is severely lacking, from phone etiquette, follow up and reliability. Have been dealing with this place one way or another in person and over the phone. I feel that the turnover here is high so there is very little accountability. The value I guess is competitive. I have an appointment tomorrow. Let's see how that goes.

They don't have time to fix a flat tire or even put a spare tire…read more It was so cold outside but it's all about humanity..

Go elsewhere, these folks will scam you. I was charged over $100 for a check engine light…read morediagnostic fee. They said the code was an O2 sensor but that the O2 sensor was fine and then they cleared the code. 20 minutes later the check engine light is back on. I get to a dealership a few days later and they say your sensor is definitely bad and they replace it. Over $100 at Firestone for them to say nothing is wrong when something was wrong!

State inspection and Oil change. I have used Firestone…read moretires and Latham for several years. The service is always on point! This time they're taking care of my new Audi, using the same oil as Audi dealerships same parts amazing price. In and out quickly. They also did my inspection and brought in someone so that I didn't have to wait because the business was packed with customers! I recommend working with whenever you can and the team is exceptional! I feel really lucky to have this so close to my and I recommend them to anyone

Friendly people, plenty of room and plenty of mechanics. Very fair no surprises on the cost of…read morerepairs they use quality parts.

i just returned from KisKis and felt compelled to write a review. I'm a woman attending UAlbany,…read moreoriginally from Queens, so I'm far from home. Recently, my car started making a clicking noise, which eventually sounded like nearby construction. In a panic, I called my uncle, a mechanic, who listed off expensive possible issues. I first went to Wallace Auto Shop, nearby, since I was nervous about driving it. They quoted $900 to replace the A/C compressor. With my uncle on the phone, he suggested a cheaper fix--a shorter belt--but they refused, which is no problem. My uncle then called KisKis, and Michael assured me I could come in. Already stressed, Michael reassured me that I wouldn't leave until it was fixed. As a graduate student with tight finances, I feared the worst, but the final cost was only $165. I was so relieved, and Michael, seeing me upset, treated me like his own daughter. The kindness and service were exceptional, and I'll definitely return if anything happens to my car.

Have a great price on brakes and rotors. On Wednesday, did my fronts in a little over an hour.read more

I made a 4pm appointment for only an inspection and arrived there on time. Told them I was waiting…read morewhen I made the appt. 2 hours later still not in the shop. I left. Not happy at all. Stay away.

Terrible service. Terrible customer service. Don't ever come here…read more I had a noon appointment for an Oil Change, and arrived early. Was told 30-40 minutes. Well after an hour and a half of waiting, and my car sitting where I can see it in the parking lot, they finally call me to the counter to check out. My appointment was for a FULL SYNTHETIC oil change.... They chose to do a synthetic blend. And the only way I found out, is because I went to use a $20 coupon for a FULLY SYNTHETIC oil change, and was told they could only deduct $10 because it was a mix. Meanwhile, while all this was going on, they left my car running in the parking lot with the windows down while it was snowing outside for 15-20 minutes!!! Lastly, when I got in my car... they left my glovebox on the floor! Ridiculous.

Amazing, Thank you Jesse and team !I was very happy with the service I recieved.I will definitely…read morebe back here.

My car had a lot of issues to take care of and they were able to take care of everything quickly…read more The prices seemed very high to me. They itemized all sorts of small charges on the bill for things like lube that would be normally be included with the shop labor rates. So it's labor plus a bunch of little charges that eventually add up plus the parts. My recommendation would be to specifically ask if they need to install the "premium" parts or if there is a good quality substitute for the extra expensive premium parts. They installed all premium parts without asking or anything (smart on their part, I don't blame them) so at the end it was much more pricey than expected. I am definitely satisfied with the quality of the work, but it cost me a pretty penny. If money wasn't an issue for me at all, this shop would definitely be my go to for everything from routine to big problems. What I can say is that when you have no idea what's wrong with your car and it's making awful noises, they can quickly pinpoint the issue and get you back on the road in no time. So if a higher price point isn't an issue, and the priority is to fix the issue and fix it RIGHT, Whalen is definitely a great choice.

Great customer service! Car returned for an ongoing…read moreelectrical issue. Repair completed same day with no additional charge on 2004 Honda Pilot

2nd time getting an oil change. Both times-…read more They check everything- tire pressure, fluids, brake pads usage, alignment, all courtesy or included. They don't try to sell you on anything Best part- courteous and helpful professionals Got same day service without an appointment on a Sunday no less. Shout out to Jesse and Mike- they know how to do business.

Based on the good service I had here and the poor service she had elsewhere, I convinced my wife to…read morecome start coming here for auto work. She needed a NYS inspection and booked an appointment for a Monday. As we were loading into our cars Monday morning my wife got a call saying that the only person who could do inspections that day (in an hour, no less) had called in and we had to cancel. We had rearranged our schedule to drop her car off so it was very inconvenient. After talking on the phone with them later in the week, we rescheduled for the next Monday morning. The Sunday before, we were dropping off the car when an employee came out and told us that they didn't do NYS inspections on Mondays. Huh? We had booked an appointment with a real person there and they screwed it up again? We were literally seconds from dropping the keys off through the door and leaving. We were told they fired someone and that was the cause of the problem. But TWICE we had planned our schedules to drop off her car and twice were were given VERY last minute cancellations. I don't know what to say, except don't come here for inspections on Mondays even if they tell you they will do them. I am very disappointed in this place.

Made an appointment for inspection (I had to wait 5 days). Get there on time. Told I had to wait an…read morehour before they could do it. I left. No inspection. Never again will I visit this place. Rating: 0

When we showed up on a Saturday afternoon with a mysterious rattle coming from under the hood in…read moreour Accord, the guys at Monro were all hands on deck to figure out what was going on. They found an issue with the axel and were able to replace it same day, faster than their original estimate. Chris at the front desk was especially personable, friendly, knowledgeable, and not at all condescending or pushy. We were visiting from out of town and relieved to have the problem solved before we got back on the road. They even waived the fee for the inspection. A+ quality service, can't say enough good things about these guys.