I am a young women who relies on shops like Monro Muffler in Clifton Park to perform accurate…read morediagnostics. I went here on July 30th with concerns about my car having trouble starting. I expected a proper diagnostic to confirm the issue before any work was done. Shortly thereafter, The mechanic confirmed that it was the starter, but it would cost nearly $900. That is half a months salary for a young person like me, but I felt I had little choice. After the repair, the same problems starting my car persisted. When I returned, the mechanic checked my car again and admitted that the real problem was actually a corroded battery, and acknowledged that the original diagnostic was not done properly. I asked for a refund since they had misdiagnosed the issue and charged me for a repair that didn't address the actual problem. At first, the mechanic who made the error was willing to take responsibility and refund me, but later the shop backtracked and offered a free battery instead, which nowhere near offset the cost of the starter. Monro's side of the story started out apologetic and offering to work with me (everyone makes mistakes and those that own up should be given a second chance was my thinking). However, with each altering version of Monro's side, it sounded more more defensive and "it is your fault", adding salt to the wound. They even tried to place the blame on me for "suggesting" that it could be the starter--despite it being their responsibility as professionals to diagnose the problem properly. This experience was incredibly frustrating. I paid nearly $900 for a repair I didn't need and was left with the original issue unresolved. At the end of the day, it is a mechanic's job to diagnose the problem, not the customer's. I can't recommend this shop and would strongly suggest an alternative shop particularly if you not knowledgeable in automotives and rely on the accurate diagnostics / professionals service of the mechanics.

Very friendly staff, helped with everything we needed. Had a flat tire and did everything they…read morecould to get it fixed as soon as possible. Shout out to Andrew thank you again! A great manager.

This is the second time I've been here and both times I was quickly waited on . The service was…read moreexcellent. I would highly recommend them.

Had recently had an oil change at a different business. Apparently they neglected to put the bolts…read moreback on my oil pan cover, which subsequently fell off on 90 in a snowstorm. I was able to get off the exit and brought to this location as it was the closest. They threw the car on the jack, replaced the bolts, and sent me on my way in less than 10 mins, for no cost. I will be going back when I need service/tires for sure!

I've had a number of bad experiences at local quick -service tire shops. It's been my experience…read morethat they tend to staff the place with low wage workers who know little about cars and simply don't give a hoot about the quality of their work. They're trained primarily to upsell and have large turnover rates. Mr. Tire is close by to me, and I thought they couldn't be any worse. Wrong,. These guys are a nightmare. I had three service visits to swap out my winter/snow tires on my bmw I3. My vehicle has staged wheels. Wide rims/tires in the rear, skinny tires and skinny rims up front. On all three of my visits to store #1326, these geniuses installed my wide set of rims at the front of my vehicle causing my front tires to hyper extend and dig into my suspension. This is a pretty glaring error. Even a layman can look at the rims and see an obvious side difference. The tires visible bulge when this is done. These guys missed that 3 service visits in a row. The store manager there alerted me to the damage on April 16th. He told me that I had some sort of strut problem. I subsequently booked an appointment with pepboys to have my struts examined. After examing my car, Pep Boys informed me that Mr. Tire improperly mounted and installed my tires and rims. They put the wider set up front, and damaged my tires as a result. I had the vehicle towed back to Mr. Tire. When I arrived (via Uber) the shop had my front weels removed and the car on the lift. It looked like they were in the middle of swapping my rims back into their proper place. Think the tech on duty spotted the error, and they were feverishly trying to correct before I showed up. Store manager came out into the office area. He was not happy to see me. He barked "What??!!? What do you want?!!??" I replied....'You see, my car has staged tires..." He cut me off and yelled "No! No!! That would mean I'm responsible for the blowout!!" He proceeded to bring me into the service area and blame the damage on pothole. I needed to contact the ciy for reimbursement" . Said I needed to file a warranty claim. Go talk to the tire vendor. I told him Pep Boys made that diagnosis. He flatly denied the problem. It's the struts nd I need to see a specialist. I contacted Pep Boys again. They reaffirmed their diagnosis. I contacted Mr. Tire again, they again denied responsibility. I had my vehicle towed to Autobahn Center. After several days of my car being offline, they gave me the same diagnosis:improperly installed wheels and rims. I brought this issue to Monro Tire Customer Service. Monro Tire, the parent company, apparently has no real dispute resolution process. Basically one of their reps calls the store, gets their version of events and regurgitates it to you. After 9 days and two escalations they still refused to pay for the damages. I then when to small claims court and demanded $1515. A month later, after Mr. Tire was served with a suit, I was contacted by Traveler's Insurance, After a month, dozens of emails and phone calls, texts and visits I was offered $1239 for damages. They would not cover a refund of the services. Monro did absolute nothing to correct the problem. No refund. No discounts or free service. Nothing in terms of customer service. I had to fight tooth and nail for two months just to have the damagers paid for. Mr. Tire damaged multiple tires, endangered my safety, deprived me the use of my car. They absolutely refused to stand by their work and their parent company did absolutely nothing to rectify the problem. Take a long hard look at the allegations of damage, grossly neglegent work and fraud in the past several months here on google and yelp. I am absolutely gobsmacked by the reckless and irresonsible behavior of the store manager and corporate customer service. Customer service please don't bother leaving a message saying you want me to give you more details. You had multiple opportunities to make this right, and refused. Don't pretend like you give a shit now.

Needed brake light resolved, no other mechanic shop in the area had the parts. John and Mike were…read moreknowledgeable and helped solve the issue along with inspection. Everything required was completed same day in a couple of hours. Recommended, thank you Mr. Tire!

Having driven by Gil's Garage a countless number of times, I recently had some mechanical issues…read moreand thought to give them a try. When I called, they got me right in. After looking at my vehicle, they informed me of the problems and what needed to be done to correct it while explaining my options. I had a few questions and they where answered very politely and professionally. I had my vehicle back the next day and everything works like new again! Professional and customer service oriented from start to finish. GIVE THEM A CALL!!

When living in burnt hills some time ago, I owned a VW Westfalia. I took it to Gil's as they did…read morework on foreign cars. When I went to pick it up, it no longer had hydraulics in the hatchback. The vehicle was locked at night so I knew noone took them except one of the mechanics or Gil's needed some. I truly resent that we were so low on cash and were taken advantage of.

Was referred to JD Tire for major exhaust REPAIR but was told the repair I was requesting was far…read moretoo extensive for them to undertake. They referred me to a custom exhaust business in the area that dealt with custom exhaust design/replacement - one-of-a-kind fixes. I left with the custom shop referral and a replaced blown fuse, no charge. I'll be back because they sell the brand of tires I use (Continental) and they have a very comfortable waiting room area where you can watch old Andy Griffith reruns!

One word... honest! These guys are the best. Long story…read moreshort years ago I had car issues, brought my car to JDS for the first time expecting the worst. I was willing to spend whatever it took to get it running. He calls me and says it's just a sensor! It was less than $100. He could of said $800 and I would of said okay. Honestly goes a long way

I needed a garage that could do a tire installation. They gave me an appointment quickly. The…read morecustomer service is great here. I have heard such great things about them so I am glad I brought my car there, I did need an alignment too and they offered me a coupon because it was not expected. I would bring my car here again,

Terrible service! Dropped vehicle off the night before for an oil change and tire rotation. My…read moretruck was not ready till closing at 6pm the next day. Why make an appointment if not going to do the work till last thing the next day. Will never go here again.