Brought my mother's car for an oil change around 5:45pm - fifteen minutes before closing. Yes, I was that guy. I had actually originally went to another location on Kingwood Dr & WLHP - next to Bank of America and across from the big HEB. I was told that they were only doing state inspections. That was at 5:10p. I was referred to the Northpark location and actually glad I came here. Due to traffic on Northpark it did take me some time to get there. Was assisted by Patrick, who was kind and empathetic to my mom's needs. Got the oil change done, fluids topped off, and got $10 off with a coupon. Also was given a $10 coupon for next time. Patrick and the crew here were all very courteous and respectful. Got me in and out pretty quickly and I can feel the difference in the way her car drives. Major shout-out to this team for their hospitality and respect. Thanks guys. read more

If I can give a No Star I will. One particular individually here, have a pep talk with him management. Their competitors across the street wins this review, and sold me future business. Yes, Valvoline, Northpark. Came to Jiffy Lube first just for air in my tire and a top off on coolant. Was not wanting to stop in rush hour traffic to go get coolant specifically. "Heard from others they top off coolant levels and air for free. Mechanic tells me 9.99 at Jiffy, and a 15-minute wait...I said, "let me go across the street." Valvoline aired my tire and topped off my coolant free of charge. EXCELLENT HONEST BUSINESS FROM VALVOLINE. DISHONET MECHANIC AT JIFFY LUBE, Northpark, Kingwood. (Read Valvoline review, posted). read more

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Explained everything really well. Didn't try to price gouge. Did state inspection for me and recommended a thing or two but no pressure. Reasonably priced. Great service read more

Fast, friendly service. Techs are very knowledgeable and thorough. Had a brief interaction with the manager and she was very pleasant and professional. I will definitely be making this my usual for oil changes read more

This place should really have more stars ! The manager or who i assume was the manager was behind the desk but also jumped in with the guys and helped with everything! She explained everything to me and was amazing along with everyone else. It makes me leas scared and hesitant of these places. Thank you so much JIFFY LUBE ! read more

Techs failed to put oil filter on incorrectly, My Toyota Avalon has been leaking oil for 2 weeks, I even brought my vehicle back to you and the oil was still leaking. Today, I had to bring my car to Clifford's and it cost me $115 for them to find out the cause and fix your mess up. I want a refund for $113.45 was a oil leak per your diagnoses for when I brought my car to you on March 19, 2023, You can look my name as Aaron Dills, Totally unsatisfactory Response from the owner a month ago Deborah I have reached out to the manager of the store and he should be contacting you shortly to resolve any issues. Thank you for bringing this to our attention. ** Well here it is June 10, 2023 and this issue with my son, Aaron's car has not yet been addressed. Jiffy Lube North Park, Kingwood TX will not owe up to their part in the mess they created and cost me in time and more important MONEY $$$$, Unless we hear back asap on how Jiffy Lube will fix their mistake, I will continue to give them horrible reviews on every site I can think of. read more

I came in for a simple oil change on July 16. I paid $86 for the synthetic blend. While waiting for my car to be finished I noticed the workers here were extremely unprofessional. Using foul language freely and loudly, they were immature for sure but then they started revving my engine while working on my oil change. Like one man would shout something and then the other man would respond by shouting another thing and almost simultaneously he would rev my engine. I was a bit annoyed by this, but I didn't think it would do any actual harm to my car. Fast forward they came in saying my car was all set. I drive away thinking all is well, I get about 2 blocks away and I see my maintenance light is still on. Strike 1. I turn around and ask them why. They claim they forgot to reset it. Okay. It gets "reset" I get back to my place. I call my mom and told her what happened she told me to pop the hood and check if the oil is clean. I did and my oil is still brown-strike 2. I call Jiffy Lube asking why my oil is brown/dirty. She said that's just the regular color of the oil. Okay. I make sure to put the oil stick back in securely. A few days later I leave my friends house and they text me saying "Jade your car is leaking oil. You need to get it checked out before you mess up your engine". My car left a puddle of oil on my friend's driveway. I immediately opened up the hood of my car to ensure the oil stick was properly secured, it was. I am livid and I am at Toyota right now trying to see what these people did to my car. Two things I am certain of, I will never go to Jiffy Lube again, and I will be getting a full refund. For the terrible oil change they did. I am so disgusted and infuriated. read more

Owner/manager of business sat behind desk with feet propped up staring at his phone. Did not look up even once to say hello, thank you.....nothing. The young man who did my oil change was pretty efficient and they had me in and out pretty quick. That's why 3 stars - I would give the manager / owner 0. The boss never spoke to his employees while I was there - and certainly didn't acknowledge the customer. Pretty poor leadership. They didn't vacuum car either. I'll look elsewhere next time. read more

Time for me to change the oil in my car and guess where I WILL NOT go to? I'm the guy that you guys cracked my oil pan and much of the oil drained out. Your response was "call us back and we'll take care of it right away" then did one of those 'my bad' when I called you. At least you let me know that you don't make enough money off of oil changes that you can stand behind your work. Since that time I have had more than 10 oil changes and I still won't come pull into your shop even though I drive by it every week. I tell anyone in Kingwood - including those I go to church with that your shop is a "buyer beware" place and let them know my story. I say all this because I'm getting my oil changed again this next week and will be driving right down Northpark Dr. read more

I drive a fleet car that just hit 5,000 miles so practically brand new. They decided it needed a new air filter and charged $61.99 for it. This sounded suspicious to me so when I got home, I actually opened the hood and checked the filter. They did not install a new filter - the factory original AC Delco was still installed and it was in excellent condition. I called and asked what brand of air filters the installed and they said "Champ" brand so this confirmed they not only would have replaced a part that did not need to be replaced, but also did not even do the work they charged for. read more

Quick efficient sociable and well worth the cost. I came in at 8:10 and asked if I could be out in 25 minutes for an oil change. I was out in 23 minutes! read more

They were great the whole time i was there. It was a cold day and glad i was in there lobby during this time. It wasn't ad quick as I had hoped but there was visibly alot of cars. Great job. Thanks read more

I went to Jiffy Lube this morning (12/13/21) for an oil change and inspection. The employees were highly professional, and the service overall was exceptional. The employees' names on the receipt are Terrance C., Kaegan R., and Craig B. read more

They have one vehicle that's already getting an oil change and told me they can get me taken care of in just over an hour. One vehicle. Multiple workers so not short staffed. They put the wrong oil filter on another truck of my and all the oil leaked out. They don't wear gloves and get oil stains inside and outside your car. I try my best to keep this location chances but they are absolutely terrible. read more

They are a little pricy if you get fuel filters, or air filters from them on an f-250 but they do good work and they are super friendly. Changing a fuel filter on an F250 is a task, so I don't mind paying the extra. I've always used jiffy lube because the have shell rotella in stock for the power stroke, and they keep good records in the event I have a manufacturers warranty issue. Quit changing the oil myself after I had a legit warranty claim denied a few years back. I think the managers name is kristian and she is really knowledgeable and helpful. read more

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Frequently get my oil changed here, however, this time I wanted to get my tires rotated as well. All went well, except for the fact that they didn't balance my tires after rotating them. I realized this the next day on the highway as my car was vibrating intensely. I called and they told me to go to the Westlake Houston location to get the tires balanced. The next morning, I followed their instructions and went to Westlake. I was told no jiffy lube balances tires and that I would need to go to Firestone or Pepboy. I was skeptical - how can you rotate tires but not balance them? I checked online at Jiffy Lubes website and sure enough...balancing tires is part of their services. So here I am, I've now paid for a tire rotation and am now paying for balancing my tires at Firestone. What was supposed to be a routine trip to jiffy lube has turned into a weekend project. read more

Just had a wonderful experience at Northpark Jiffy Lube.. Came in to get my son's truck inspected. Tyler took extremely good care of me..even changed a burned out brake light bulb, & the charge for the bulb & install was very reasonable! They didn't do as some oil change places I've been to, that use high-pressure tactics, wanting you to make repairs (some not even necessary). They make it sound like if you drive the vehicle w/o making the repairs you'll be putting your self and your loved ones in grave danger or it will cause severe damages that will cost thousands & thousands of dollars to repair. These guys are not at all like those other shady outfits!! Was in and out in no time! Dakohta check me out & was so sweet and helpful in explaining my next steps to get my vehicle registered. They have a new customer for life! read more

I came here for a car inspection and pulled right up. They had me park my car and wait in the lobby. Everyone I encountered was very nice and informative. Unfortunately I had to wait almost an hour for them to pull my car up to be inspected however once they did it was done in about 15 minutes. When my car was finished they told me that "This one is on us!" I was totally surprised and delighted! They said they felt bad about the wait and totally took care of the car and the charges. read more

Terrance and his crew were absolutely amazing and extremely attentive. They go above and beyond. This was the best oil change experience ever. Great job guys!!! read more

Got my oil changed, tires rotated, and topped off my coolant. They were professional and explained why they recommended certain things be done now instead of later because of the potential for my car to have more problems. I would recommend going here read more

Fast, honest, dependable, polite, always a coupon available. What more could you want?

Great crew the manager was wonderful helpful and prices where resonsble

The new manager I believe his name is Cedric is great he helped me un what oil i was using and why, and his crew did a great job will definitely be returning read more

They are relatively quick with the oil change. Depends on the amount of people in front of you mostly. You can always find a coupon online also. I like the vacuum the interior and check and top off fluids also. They seem to know what they ate doing, but they had to get a certain person to pull my manual transmission in. I've used this one 7 or 8 tines with 4 different vehicles now. I have used others in other cities with the same results. They seem to be a constant no matter where i have gone so far. The only negative I have is the pushing the filter replacements and recommending a higher grade oil when it is not required. read more

I received outstanding, and very quick service (oil change). Every where else was at least a 2 hour wait, but not here. Thank you!!

I've been coming to this Jiffy Lube ever since I moved to the Porter/New Caney area almost 7 years ago. They have yet to let me down. My oil is changed in a reasonable amount of time, and as a student, they always let me know about discounts and coupons they have available which helps me out in the long run. The staff is always friendly and helpful so I would highly recommend this location. read more

Had my car inspected here after moving from another state. Employees were more concerned about how a 2017 had 3000 miles than doing their job. Received someone else's inspection paperwork. Went in to get the proper paperwork and had to wait for them to inspect the car again. read more

Super friendly staff that is always knowledgeable and honest with me about my vehicle and it's needs. They even referred me to another location for a tire rotation because they didn't want to damage my unlifted Jeep Wrangler's undercarriage, which I GREATLY appreciated. Also, they will work with you to bring the prices down with coupons to help out where needed! These guys are awesome! read more

I went it needing an oil change. $145 later I left thinking how amazing of a job. Needless to say my car got driven maybe 30 miles for the fact I rarely drive my car because I drive a company vehicle. Today getting in my BMW my lights go off and says the oil level is critically low and can cause motor damage. the employees don't want to handle their job and fix it since they did not do their job in the first place. Corporate says a 7 day review and see what they can do. BOTTOM LINE DO NOT TRIST THESE PEOPLE read more

Professional, fast, and great quality service! They always try to get you a coupon and I love that they do an overall check on my vehicle.

I will never be coming here again. I drove up at 11:40 on a Saturday to get an inspection. Despite the door sign saying inspections would be available at 7:30 am, I was told told the inspection guy was coming in 10 min. That was an hour ago. It is 12:50 now and I keep being told the guy will be here in 5 min. Completely unacceptable. I could have knocked out 3 things on my to-do list today in the time I've been led into sitting here. read more

I had a great experience today at this Jiffy Lube. Super friendly guys and they had me in and out so quickly which is not something I'm used to when getting my oil changed. I ready appreciated Alan showing me my air filter and fluid levels instead of just upselling me blindly. I will use this Jiffy Lube location from now on. Thanks! read more

We needed our state inspection done on our van. They did the inspection quickly and didn't try to up sell to replace any items. They did check the air filter, but when I declined buying a new one they said OK and put it back in. Too many times service shops work hard to up sell you on several items. Joseph did check with me on our van had failed an inspection just a few days earlier at the dealer. He informed me that there would be a charge for this inspection. He was making sure we weren't paying twice for the inspection as we could have returned to the first place for free. That is great service and why they earned five stars on this visit. read more

Come here because it is conveniently located and groupon deals make the cost of an oil change reasonable. Wouldn't come here without them since the price of an oil change is a little pricey. read more

I recently moved to Houston from out of state. So, in the process of getting my car switched over to Texas plates, I went to this location for my state inspection. There were a couple people in front of me, but I didn't have anywhere to go so that was fine. I didn't mind waiting my turn. They say they are training a new guy... Finally, after about an hour waiting for my inspection, I get my car back. As I'm checking over things, I notice that the year on the paper I'm handed is wrong, so I ask them to fix it. They do, but they just left the sticker with the wrong year on my window. I didn't notice that until later though. About three weeks later, I do down to the office to get my new Texas plates and I'm told by the lady at the counter that she can't read the vin number. The guy who wrote my paper didn't distinguish between z and 2 or B and 8. So then, I go back to this location, tell them what the lady at the plates office told me, and I wait for over an HOUR this time! How does rewriting a paper and changing a sticker take an hour?! Come to find out, they had conducted an entirely new emissions test, and had the audacity to ask me to pay for it! I refused and the guy was very sweet once I explained the situation to him. Don't you think if you see the sticker in the window with the date of three weeks earlier, you would wonder why you were doing another one?? Finally, I left with my paper written neatly and an accurate sticker in the window, but it's ridiculous that I had to go through that to get it! I know that sometimes things get miscommunicated, but I will not be returning here for any type of service after experiencing that type of incompetency. read more

They definitely know what they're doing here no BULL straight to the point! Would definitely come back there to get my oil change these guys do a great job!! read more

Just had oil change and thought I was paying for the platinum oil. Watched them pull a bait and switch with the manager handing the oil bottle I paid for down to the guy in the pit and then they poured used oil into my engine. I checked the oil cap and there was old oil swimming in the thread trap. Don't use this place or if you do stand and watch them like a hawk. They get 1 star for being so slick. Will be lodging complaint with Jiffy lube head office. read more

Almost didn't come because of reviews but glad I did good customer service and did a good job on my truck. I don't always post up but just so yall know it's a good place to come to. Ask Josh and jose to help you out. Very patient and good worker. Told him I almost didn't come and he said they under new management now so there's the difference.lol read more

It took them 2.5 hours to replace a blinker bulb. They couldn't get it back together and wanted me to go home and "play with it" as my light was barely attached. They ultimately got it fixed but I won't be back. read more

I arrived to get my oil changed at 8am on a Sunday and was warmly greeted by Samuel. I noticed that Samuel was by himself. Samuel wasted no time getting started on my vehicle and about 5 minutes later, another vehicle pulled up. Samuel, still alone, did a great job multitasking between our two vehicles and dealing with a third customer that pulled up about 15 minutes later. I can only assume that other employees were scheduled to work today; however for one reason or another, either called in or ran late. This never effected Samuel's attitude. Samuel remained positive and worked alone at a steady pace taking care of all of us. I would give 5 stars if I was only evaluating Samuel. That place is in dire need of a good manager that can take care of Samuel and ensure that he is not a one man show. read more