Alex at Jiffy Lube in Howell, and Chris the supervisor resolved a prior issue with my oil plug, providing excellent customer service. I bring my two cars and my farm truck here mostly because of the great service I receive from these guys and the staff Thanks Joe read more

Told my husband a full synthetic oil change starts at $199 just to get him to leave I'm assuming, because that's a blatant lie. Horrible place, awful staff. read more

I just realized jiffylube is a scam. They have a machine taking out only certain amount of oil around 3 quarts which they can tell through a see through machine. Then they top off with 3 1/2 quarts to top off and this way it still shows its full. Be careful people this new way of draining oil from tank is a scam. u pay for 5 quarts yet they give u 3 1/2. read more

I needed an oil change before summer vacation. No wait, prompt service. I wasn't surprised that my car needed new front brake pads and rotors when they informed me. Told me about 10% left on the pads and that I should replace soon (no hard sell!!) Normally I wouldn't trust my Q5 to a shop that doesn't specialize in Audi, but knew the brake pads were almost gone, so decided to give them a shot before our 800 mile road trip. They completed all the work right away, was out of there in about 90 minutes or so. However, when we got all the way to our destination, the left front brake was seizing, but released after a little bit. Brakes worked fine as long as I didn't hit them hard, but would seize some if I did brake hard. Called Jiffy Lube and they offered to have me go to a local shop to have them checked out, on their dime, if was their fault. Since we were in a remote area with no auto repair shops close, we were careful for the week, and decided to drive home and have them check out the problem. Made it back fine. Went back to the Howell location. Again, no waiting, they took my car right in and discovered a minor issue with the brake shims they installed. They apologized for the inconvenience, corrected the problem right away, and I was back on the road in no time. Team there was courteous, helpful, very professional, and admitted their mistake immediately. That is what I would call excellent customer service!! They didn't get it quite right the first time, but took care of my problem right away. I appreciate their honesty and commitment to getting me back on the road quickly.... read more

Great experience and quality service, provided by the whole Jiffy Lube team. They work fast and very efficient. I definitely recommend this location for a quick oil change, and at a fair price. read more

This place is a joke and I'll certainly never return. First off, the crew out on the floor was so loud you could hear their conversations from the office dropping f-bombs every other word. With that said, I could care less about that - it's shop talk. Fine. Then do your job. They obviously gun-decked this service report because according to the paperwork, they revisited tire pressure to be 35 psi. Well, (a) I never once saw one person check this and (b) I even drove it down the road a bit just to make sure the sensor wasn't cold or something. Blatant lie about what they did. When I asked the CSA which service they performed, the 35000 or 40000 mile maintenance she said "the shorter one" and the "shorter one" as she called it obviously calls for a tire rotation which NEVER occurred either. I've been involved in Service in a variety of industries for 25 plus years and I would never lie to a customer about service performed and then document that it was completed. Avoid this place. If they are lying about simple things like air pressure and rotating tires, who knows what other corners they will cut to swindle money from you. read more

Jiffy Lube - The out right lied that they checked the air pressure. They legit falsified documents and gun decked their paperwork - Oil Change Stations Near Me - Howell, New Jersey

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I went to Jiffy Lube Oct 2020. There was not a long wait and they had some Covid protections in place. So you felt safe getting your oil change. Folks are always nice here and they do a good job. I have been coming to this Jiffy Lube for years. read more

I would like to start out by saying we have been loyal customers for at least 10 years. On June 27th I took my husband's suv for a routine oil change. It has been determined that the service techs over filled the oil, which ultimately caused the vehicle to not operate past 50mph. Thank god the sensors in new cars, otherwise we might not be here any longer. We were on a family road to trip to SC, traveling the PA turnpike when this occurred. I reached out to the store and spoke with Frank. He was competent, timely and diligent with getting to the bottom of the situation. Apparently, he reached out to his district manger, who never once reached out to us. The end result was since this is a company car, everything must go through the vendor, "Fleet." What happened to humanity? This situation goes beyond the repairs and one month long rental car being covered by my husband's company. They didn't care about our safety or out of pocket expenses occurred. This is not the "thank you " I would expect for being a long time, loyal customer. I would certainly think twice before using this company. read more

Great leadership and organization amongst the staff. VERY knowledgeable employees capable of servicing simple to advanced tasks within Jiffy's mission set. My car is highly modified for performance and this location has ZERO problems, providing excellent service in stride! Thank You Jiffy Lube of Howell, NJ. USA read more

Jiffy Lube - Patriotic staff. VERY knowledgeable. Location exhibits great leadership and morale. - Oil Change Stations Near Me - Howell, New Jersey

Convenient location; expedient service! Went in for an oil change and got way more: various other checks as well as basic cleaning services! Nice! Staff quite courteous, coffee whilst waiting; another plus! read more

Jiffy Lube has the worst mechanics you could imagine It might be good for an oil change but as automotive ..work stay away read more

Very nice, efficient, and honest workers. Quick service, and the lady even gave me a coupon for my services.

The staff here was great. They took us right in. They not only changed the oil and topped off all of the fluids, they also vacuumed the floors and gave me a free car wash coupon. I will be back!!!! read more

Very attentive staff they were efficient and very good at what they do. They actually "forgot" to vacuum the floor of the car and the manager noticed before returning the car to me and he drove it back around and had them take care of it all while apologizing. They really seem to care about the customer. Been going here for several years and no complaints yet. Thank you see you in 5000 miles!!!! read more

Service is always great. However, when you're sitting outside listening to the staff make fun of your vehicle and belongings it is really unpleasant. read more

Big Mistake ! I usually get my oil changed at the Howell Location and the Manager Highly Recommended that I change my Transmission Fluid so I did ! (Big Mistake) cause they cracked my transmission pan in the process . I later found out from a big puddle of fluid in my driveway so I quickly returned to talk to the Manager Tommy that explained to me that "THIS IS THE CHANCE YOU TAKE" when they do this . REALLY?? and was sent on my way leaking fluid as I pulled away . As a result I got it fixed from a Quilified Mechanic ($250 later) . I later decided to contact the regional manager Vic and he was not much help making me feel Rushed off the phone !! So I guess Jiffy Lube Corporate really don't care much for the REPEAT CUSTOMERS. read more

Okay I needed an oil change very bad. I live in somerset and have one by me but I was not going to be in the area in a while. Even though I do go to the jiffy lube there. But no more. The customer service from pulling in and leaving was by far the best service I had from this company. The smiles and cleanliness of this establishment was perfect. To top it off unlike the one by me I got a free car wash from another location that I guess there working with.i was in and out within 15 min. It was a relaxing enjoyable first start to my day. I recommend going here over any place especially pep boys who is also good. read more

Went in for an oil change. everything was fast and easy. This is an Efficient yet laid back store.

Great customer service the best quick lube around super fast and friendly reasonably priced

I admit I was a little leery about taking my 2014 Ford Fusion somewhere other than my dealer for an oil change, but the day before Thanksgiving was super busy and my dealer couldn't fit me in. I decided to take a chance, and use a special coupon at this Jiffy Lube--and I am happy to say that I am 100% satisfied with their professionalism, courtesy, speed of service and quality of service. I will use them, again. read more

Went for an oil change and Alex was amazing very tentative and fast ! Cleaned all my windows for me walked me to my car opened the door for me 100% will be back next time ! read more

wonderful staff very professional with there greetings and diagnosis of the car. They walk you through the process and give you details of recommendations without putting pressure on the customer. Frank Howell NJ read more

I have been going here for years and they have always done right by me. They are pretty quick to get you back on the road.

Been going here for awhile, always been pretty good but earlier this week I brought my truck in for the first visit, and was extremely disappointed. Apparently they had to remove a skid plate from the bottom on my 2013 F150 to change the oil, but they didn't but it back on correctly and it was dragging under my truck while driving home. Someone flagged me down on the road to let me know, looks like the two front bolts were not put on, so it flipped over under itself which caused all the mounting metal to twist out of place. I called the store and the "manager" told me that "technically once it leaves the lot they are no longer responsible for it", and said to bring it in and they would check it out. I didn't like his tone, so I didn't go back, nor will I or my family members in the future. This is just a heads up for other truck owners with similar belly skid plates, check it before you leave this place. read more

Jiffy Lube - Oil Change Stations Near Me - Howell, New Jersey

Good, prompt service and a thorough job. They should offer a discounted car wash at one of the good car washes in Howell.

Wow! I had an oil change today, and mentioned to the tech that I had a tail light out. He said he was about to mention that. When I got home, I noticed it was still out, so I went back. The tech came out and was very confused, and pointed to the light he'd replaced. It turns out I had three bulbs out, not just one. They replaced the other two bulbs at no charge (and boy am I glad they did it and not me, because they were in very hard-to-change locations). Thanks guys! read more

To whom it may concern, My name is Lara Casalbore and I am the owner of Executive Landscaping in Jackson NJ. I have been having my vehicles both personal and business serviced at Jiffy Lube in Howell NJ for over 8 years. I have always been very impressed by Jiffy Lube's customer service, professionalism and courtesy. It clearly states in the waiting room Jiffy Lube University certificates "our management training" the skills required by a manager are customer service, leadership, operational excellence, coaching, and business management. It is also states "our service standards training...each Jiffy Lube technician has a role with specific duties and task. Jiffy Lube training provides technicians with the knowledge and skill to work together as a coordinated team to deliver your Jiffy Lube Signature Service. I would like to address a serious flaw in your customer service chain of commands. On June 12, 2017 I arrived without an appointment for an oil change on my personal vehicle 2016 Lincoln MKX. At that time it was brought to my attention that my vehicle had a "disposable oil plug" which was not in stock at that time. My oil was "topped off" and I was sent on my way and asked to return the following day. I was unable to return the following day, therefore making time in my schedule on June 23, 2017. Before showing up to Jiffy Lube unannounced I called to confirm whether the "disposable plug" was in stock. At the time I spoke with Nathan Rosenthal. Nathan reported the oil plug was not in stock. Shortly thereafter Nathan left me a message that the "oil plug" was actually in. This morning, June 26, 2017 I called Jiffy Lube to confirm the "oil plug" was set aside for my vehicle. I spoke with Richard James. Richard stated that the "oil plug" was not available as "Alex" was the employee handling this and he was not in today. I proceed to explain the chain of events that followed and the phone message left for me by Nathan. Richard began to speak over me in a condescending way. I paused for a moment asking Richard if he could hear me ok, or was this a bad phone connection because I was appalled by his unprofessional behavior. He continued to speak over me dismissing my concerns. I reiterated that Nathan left me a message and was Nathan available to speak with. Richard replied: "he's floating around her someplace". placing me on hold. Nathan took my call confirming that yes, the oil plug was available. I made a verbal arrangement at that time that I would be on my way to the shop at noon. Upon arriving I asked the female cashier if I could speak with Rich. After about 10 minutes Rich approached me shaking hands to introduce myself and wanting to clarify if he had a hard time hearing me this morning while on the phone. His response was "It didn't actually go like that". I replied "so you intentionally were speaking over me?" Rich replied, "i guess". I seriously couldn't believe my ears at the level of unprofessionalism coming from someone in a management position. Richard stated he had nothing to do with my "oil plug" and that was another team members responsibility. Team collaboration is clearly not up to standards and Richard James is an embarrassment to the Jiffy Lube standards of practice. Lastly, I will be forwarding this email to Lou Salerno, Manager and will no longer be servicing my vehicles at your facility. Sincerely, Lara Casalbore read more

I was so impressed with the service I received today. I regularly get good service there, but Alex helped me today and he was very thorough and extremely kind and friendly. I had an oil change, my air filter changed, and my coolant changed. It took no time at all - I think I was there only 10 - 15 minutes if that. I cannot recommend Alex enough. It is rare to see that level of customer service anywhere anymore. read more

Fast and friendly! Brought my van in for an a/c service, and they took me right away. There about an hour with no problems. They don't push things on you that you don't want or need. Friendly people there, great experience! read more

It's a good thing I brought a coupon from the internet. They now exclude topping the antifreeze with the regular oil change. They charge an extra $4 for that. How shameful!!!! read more

WARNING DO NOT GO HERE. They tried to rip me off with differential oil stating my car takes 5 liter when it only takes 2. Fraudulent service area read more

I can always count on going to Jiffy Lube in Howell whenever I need an oil change. Their discounts/promotions/coupons are excellent and not hard to come by. The service is always quick and efficient and I have never had a bad interaction with the workers! Everyone there is extremely friendly. The free car wash is right on my way home so I always go immediately after and it is very convenient. They are always very honest and professional. I will continue to come here whenever I need servicing! read more

RUN as far away as you can. They killed my car and my sister in law's car. Put wrong fluid in transmission. Will always try to up sell you services you don't need. Go anywhere but here. read more

Fast and convenient location near my house. A little pricey, so stick to basic services, like oil changes, tire rotations, etc., but thankfully you're in and out of there quickly. Plus, they vacuum the car interior and clean the windows for you...which I never, ever do. read more

They have really stepped up over the last couple years as I can clearly see an improvement. The last two times I got an oil change - I was done in less than 10 mins. Very professional staff. They will ALWAYS try to sell you another service but can't blame them...they are a business. Quick, good cost (basics), free car wash included (they give u a stamp for local car wash a mile away) and professional staff. I gave it 4 stars as once they did not tighten my oil nut but filled it back up. Only issue in 3 years. I will upgrade to 5 if they continue to go in right direction (as they have been). read more

I've worked at this location and recently quit do to lack of responsibility. I was called in the office with an employee that had been there for some time on my second day of employment. He was reprimanded for not tightening lug nuts on the driver side of a customers car after a tire rotation. The lug nuts were on the ground next to the car as it was pulled out of the service bay. Then there were just basic tasks that are supposed to be conducted as part of the Signature Service that just were not. Such as not vacuuming or only washing some windows. Not to mention improper air pressures being applied to or not even checking tire pressure. Now that might not seem that like much, but if windows, tires and vacuuming are such a hard task to execute correctly, what else is being incorrectly executed as part of your service? All you can see as a paying customer from the waiting room windows are just those services I explained not being done on every car that goes through the shop. And I will put this out there so there isn't any discrepancy about this. I AM NOT a disgruntled empleyee. I have run lube shops in the past, and am very familiar as to how these establishments should be run. This shop is run very in effectively. With a very flawed chain of command that are not on the same page. BUYER BEWARE!!! The only reason there is a 1 star rating is because Yelp mandates it. I give 0 stars!! read more

I was in a few years ago for an oil change, not the first time, and they always try to upsell services that aren't needed. They told me I needed my coolant flushed, it was really dirty and original coolant when the car was new. The car was 6 years old, and was at the dealer for some other work a few months prior. I could've sworn I flushed the coolant then. The mechanic swore that this was the original fluid, based upon the color and condition. I was very reluctant, but gave in. after spending aprox. $60 for the flush, I went home and looked through my receipts. Sure enough, the coolant was replaced. and I DO KNOW the coolant was a different color than original because i called the dealer to question them. I contacted corporate, and the best they could do was contact the shop and have the owner call me. I called and called and never got ahold of him, gave up and swore never to go there again. I would consider it if under new ownership. read more

I have been going here for years due to the consistent good service. They always will try to upsell you on everything from air filters to wiper blades even if you're only showing early signs of wear, however - That's ok, it's their job right. The free carwarsh you get is about a mile down the road. It is an automatic touchless type machine that is always in disrepair and does a lousy job, but hey it's free. read more

What liars! Went in for routine oil change. They Told me I needed rear brakes right away because they are in the danger zone and it would cost me over $350 but they would give me a 10% discount because it needed to be done immediately. I declined and went to two other major retailers for brake checks. My brakes did not need to be changed at all! Don't scam people to get business. Just lost a customer read more

Everyone was great, friendly and knowledgeable. Good experience will definitely come back