While in route to taking my kids to school the worst thing for a busy morning happened and had a…read moreblow out on my SUVs drivers side tire. Reached out early and was greeted with great customer service and even better fast solution to get me back on the road for my kids. Greg was amazing! Ive trusted them in the past and was happy to have trusted them again. They have a lifetime customer in me. This busy mom was back on the road in no time and feel confidant if I ever need them again to trust their work.

I called ahead to verify that Valvoline in Creve Coeur would check and fill my 18yo daughter's…read morepower steering fluid because it is low and the noise that makes scares her. This was in addition to buying an oil change. They assured me they would. When she got there the people working at 3pm Tuesday July 21st 2026 told her they had no idea where her power steering fluid went, and that she needed to go have a mechanic do that for her. REALLY?? This is how you help an 18yo girl? I've been going there for 21 years. That's done. If I could give a negative star I would.

We started bringing our vehicles here a few years ago when my son needed a quick safety inspection…read moreto get his car relicensed while he was home on winter break. Benchmark was able to get him in and get the inspection completed within a few hours so we could get the plates renewed before he needed to go back to school. I have always found them to be fairly priced and to do the work they say they'll do. We almost exclusively use them now for our vehicles. We can leave our car/truck the night before and they will have it fixed sometime the next day.

I hit a large tree limb that was lying on the roadway and could not avoid it. Unfortunately, it…read morehit and loosed the engine shield on my Honda. It sounded like a was dragging a large piece of metal down the road. I went straight to my local Benchmark and they fixed it while I waited and didn't charge me a cent! My neighbor suggested going to this place a couple of years ago and I am thankful I listened to her!

I went to this place when I desperately needed an oil change and couldn't get into my dealership or…read morelocal garage. They had good reviews, so I felt like I wouldn't be sold a bunch of "extra bs" because I am a woman. I was a little shocked at the price of an oil change on my vehicle ($150+) but because I had waited so long, that's on me. The waiting area is nice and comfortable, with clean restrooms. After my service was complete, they brought out my paperwork. According to them, my passenger axle was "busted", I needed all new tires and all new brakes. I just paid for my oil change and told them I would have my regular mechanic check everything out. When I went to check my paperwork, I noticed they had charged me for someone else's service! My regular mechanic also just replaced my brakes two months prior to this, rotated my tires and examined the tread, and then checked the supposed busted axle and found all of them to be fine and in working order. I'm not saying I wouldn't go back if I needed too, because the staff was friendly and respectful, but it is not going to become my regular shop.

This is a review for Tire Choice #936 (1250 Old Orchard Center). I had been going to this location…read morefor many, many years and, until the past two years when they seemed to have retention issues with employees, I had received great service/experiences. The first issue was when I contacted them for a specialty service and they quoted me $800. I called three other service stations in the area and received quotes for the same service between $300-$400. The second, and most important, issue I encountered was in Dec. 2025. After doing a lot of research on pricing, rebates, and interest-free options for a new set of tires, they had the best "bang for my buck" and I purchased a set from them in Dec. 2024. I left my car the day before with a note that stated the services needed and that this was to be interest-free and I would be receiving $300 in rebates. I received the rebates, but not the interest-free; which I did not find out until the twelfth month when I went to the credit card website to make sure I had a zero balance. I didn't so I paid it off. But then I thought, "If the transaction amount was under $1,000, I should have only made 10 payments, not 12.". So, I started looking at all of the statements and noticed I had been charged interest monthly. When I called the credit card company on Monday, December 29, 2025, it was stated to me that they were not able to refund the interest of $164.20. However, if I had contacted them after the first month, they would have been able to fix it. I had set the account up with auto payments on my first bill and thought the whole purpose of auto pay was to not have to worry about making payments or checking statements. Also, I did not think it would be necessary to check the statements as it was stated in a note and verbally during checkout this was to be a 12-month interest-free purchase. When I made the first payment, there was no interest. Then, I called and left a message at the store, but nobody returned my call. So, I sent a certified letter to the credit card company with all the information to be reimbursed and they only credited back the last two interest rates totaling $28.43. Seriously?!?! To say I was disappointed is an understatement. I contacted the store again and this time was able to talk to someone. They told me that it was the person who completed my transaction that made the mistake as they have to click the interest-free button. This employee said that he didn't know why the other employee didn't hit the button because he always does. Apparently, this was supposed to make me feel better. It did not. Again, told nothing they could do. I say all of this for 1) to get it off my chest - it really ticks me off to lose $130+ especially when I'm on a budget, 2) if you need any specialty work done, get several quotes, and 3) make the employee show you at the time of checkout that they've done the simplest task ever given to a human being and pressed the interest-free button. Thanks for listening.

These guys treat me like family…read more They are knowledgeable, honest and reasonably priced. I had another shop quote $1200 to replace the thermostat control board when I could not control the AC temp. Jake diagnosed a loose connection on the control knob, tightened it and charged me under $100. It has worked great for 5 years. Now I never go elsewhere.

I needed an alignment after some work I had done. My mom had just died the day before and I needed…read moremy car back quickly. My tires were unsafe so they guided me to get replaced and back on the road the same day. Carol was exceptional with her sincere sympathy & she gave me a hug.

Scheduled a state inspection, was reminded of my appointment by text thankfully! Dropped off car in…read morethe morning and had it done before lunch, even made sure I had the paperwork before I left. Car was left clean, I'm very happy with my trip here! job well done, thanks Steve!

I was visiting St. Louis from California when my windshield wiper motor died on my BMW. I had…read morepurchased the replacement motor and was going to try to install myself, but thought twice about it. The dealerships wouldn't help because I had not bought a BMW OEM motor at over $600 (I bought a 3rd party motor that had an identical spec to the OEM motor for under $200). I contacted Joe's because, honestly, the name sounded like a local shop that wouldn't give me a run around. I was right. The gave me an appointment for that week. I waited in the shop while they installed the motor in under 1.5 hours and was on my way for under $200. So, BMW was going to charge me over $1,000 for parts/labor. With Joe's garage, I was able to get it done for under $400. Huge savings and very happy customer.

Third time here since I bought my tires from them this past January…read more Nice guys and service seems fine but they are sooo slow! They seem to be very understaffed. They have a steady stream of customers coming through the doors all the time. I should know, I've sat here for hours waiting for them to complete service on my vehicle. This time I had an appt to fix a leaky tire - they found a nail- and a state inspection. They got to the nail right away but now 90 minutes waiting here, they still haven't started my inspection. If you consider trying them I'd suggest dropping your vehicle rather than waiting. If you're in a hurry it may be a frustrating experience. The last time I was here, I had an appt for wheel alignment. My spot was pushed back 90 minutes after I arrived. They said they were shot handed. They finally completed their work 3.5 hours later. I still trust them more than those weasels over at Dobbs though.... UPDATE- Ok, after almost two hours I'm done. The guys finished off great and were highly professional. I feel guilty for complaining. I don't believe the slow service is because of the employees. Management needs to review their staffing needs and adjust. The front desk guys and service techs are fantastic!

I made an appointment online to get two new tires. I tried to call the store to confirm my…read moreappointment and they work would be completed within an hour but I was routed to a call center. Why make it hard to call the store? The work was done timely. The two employees I had contact with were professional and friendly. The customer waiting area is underwhelming.

Great service - prices are good too! Their reputation explains their busy schedule but make an…read moreappointment- you'll be glad you

My car purrs... The lip service.... I'll pay extra to not…read morehave to deal with that.