As a mom and having a kid at UND, I needed a place that I could trust that would fix my son's car…read moreand send him home safely for Christmas! Tyler the manager was sooo awesome! He suggested critical repairs and fixed what needed to be fixed at a great price. I know my mechanics growing up with 4 brothers and this guy is a blessing! I recommend him to anyone who wants it done right and at a fair price! He has integrity and in a sea of repair places that are out for a buck that is a rare thing! Thank you Tyler and the team at Braaten's! You are our new favorite mechanic and person!

This shop is truly what all mechanic shops need to strive to be. Customer service is top tier and…read morealways with amazing pricing. Don't go anywhere else for your vehicles needs. They truly care about the customer and not the money they can steal from your wallet

I am a customer but today they went above and beyond for me. By tire I noticed was low and I am…read moreleaving town and wanted to make sure nothing was wrong. I drove up went in explained my situation the tech came out looked at the tire said you have a nail in your tire. He immediately took the car in the shop worked me in immediately and fixed it for free. Not sure what the tech's name is but he was great and also Jordan I think that's his name both have great customer service skills. We need more people like them. That's why I continue to do business at your shop. Keep up the good work..

Did my oil change and fixed my a/c. Took good care of my car and me. The staff makes sure you have…read moretransportation to and from the shop. They were quick and reliable for a good price.

The service is quick, bit they don't vacuum out the car or run it through the car wash as it is…read moreshut down. For the price of the oil change, I would have expected the "extra touch" from other places that I have been to!!!

They cross threaded the oil filter on my car and when i called them they denied any responsibility…read morefor the mistake

Place was great for me, had an issue with my blower motor and they got it ordered and fixed way…read morefaster than going to a dealership, the workers were great and id definitely recommend going for best pricing. 10/10

My mother-in-law recently had a very bad experience with another local car shop in town. The local…read moreshop completely tore the car about and was unable to fix the issue, they sent i to thunder rays to repaire problem. Thunder rays was very courteous the whole time and worked as quick as possible to correct the issue. Thunder rays even went out of their way to talk to the other repair shop to get them to foot the bill for the issues they created when they tried to fix the car in the first place. Saved her from having to pay a potentially enormous bill, saved alot of money! Will absolutely be returning and will tell others to come here with any vehicle issues!

John is the best manager ever. Very efficient service. All the employees made fantastic…read morerecommendations. And they have the best prices in town. I am highly satisfied with my experience here. Will be returning.

After having my oil changed at the Valvoline in Grand Forks, everything seemed fine for a little…read morewhile. Then, while driving north on 29, the oil plug fell out. When I noticed blue smoke out the back of my car, I pulled over, but it was too late. The engine couldn't be started again. Valvoline has denied any responsibility. They say too much time elapsed. However, they were the last ones to touch the plug. No one else had been near it. Further, I recently learned that someone else in my community noticed oil on their driveway within a day of their oil change, but Valvoline has denied responsibility for that one as well. DO NOT trust the Valvoline in Grand Forks, North Dakota.

They are my go to mechanic. I feel like they do a good job of taking care of my car and not…read moreselling me services I do not need.

excellent service and customer care. they are efficient, considerate, and provide high quality work.read more

Quality service, everything that was done was quoted fairly and finished in a very timely manner…read more10/10 would recommend

I had a 830 APT for an oil change and tire rotation. 2 o'clock rolls around in show up and the kid…read moresays yours is next. People BSing in shop don't waste your time

On a recommendation from my brother, I made an appointment with Firestone after getting a quote for…read morepower steering problems at Tire One in Grand Forks that I felt was a little excessive. I had always thought that Firestone was strictly a tire place, but I took his advice and got a second quote there. my experience with auto repair, most likely due to the fact that I am female, has been negative, I am quite sure that when they see me coming, they assume I am a moron and will take their word for anything. This was absolutely the opposite when I went to Firestone. I was treated with respect and as a customer, NOT a gender. They quoted me a price a third of the price that TiresOne did, even though the work that needed to be done was the same. TiresOne included a lot of extra parts, extra time for repairs, etc..as well as talked to me as though I was an idiot. Even though at Firestone they encountered problems with my repair, they stuck to the price the quoted me to the penny. Firestone will always be my go-to auto repair shop. It is somewhere that you can be sure the stereotype of dishonest mechanics ends and quality auto care by qualified and caring technicians begins.

The guys at Firestone were super nice and considerate even when giving me bad news. These guys are…read moreso awesome

I have only good to say about the people that run this auto care unit! I've gotten tires here…read moreseveral times and the are always knowledgeable and friendly. I've needed to give special instructions a few times and the folks behind the counter are always very helpful . If you come in all rude and grumpy you might have different results but I always get excellent service here!

After waiting for 10-15 minutes waiting for someone to help me select the battery I needed for my…read morecar, someone finally came out of the garage. I said I needed help selecting my battery. This was about 4PM on a Sunday She looked in her book and told me which one I needed. I brought the battery over to her at the register and told her that the terminals on my current battery have different style terminals. I told her this 3 times and finally said she would look at the one in my car. She took one look and said "ya that's an H5". I went in and purchased the battery. She started walking away and I asked when the earliest was that they could get me in for the instillation. She said flatly "Tomorrow" and started walking away from me again. I asked specifically if I needed to make an appointment or was this going to be a walk in. She said that they don't do appointments for batteries. That I just show up with the battery and they would put it in. I work 9-5 so my wife took my car in to have the battery installed. My wife took the car there at about 2PM and was told after waiting for some time to anyone to show up that they have 4 cars in the shop. That they weren't going to be doing any more today. According to this shop, they don't close until 6PM. They told my wife that I or my wife needs to bring in my car at 7AM the next day or it can't be done. My wife asked what if we can't bring in the car that early. The person my wife was speaking to just shrugged and walked off. She waited there for over 20 minutes before she left and not one employee acknowledged her existence. I had to drive to the next Walmart which is not that close to get this battery installed. My old battery had failed 2-3 times already before I bought this battery. I needed this battery installed that day!

I know this isn't a big deal and they could have just brushed me off but... I was visiting Grand…read moreForks for the weekend and found out a friend of mine had lived there decades ago. He had bought a car at Rydell in the 80's and asked if I could find a license plate frame for his man-cave. I asked the sales rep if I could buy one and she ran back and brought me one for free. The chances I will ever buy a car from them or anywhere in ND are almost zero because we live 1500 miles away but the fact they took the time to do something nice really impressed me.

For service, just take it to your local small mechanic because if you have questions you can't even…read moretalk to their mechanics. Also they overcharge on everything, it will feel like you got scammed when you walk out of there for anything in the service department. They charge $187 just to code read your vehicle when you could just take it to a Napa and they'll do it for free.