This shop is truly what all mechanic shops need to strive to be. Customer service is top tier and…read morealways with amazing pricing. Don't go anywhere else for your vehicles needs. They truly care about the customer and not the money they can steal from your wallet

I read the reviews and had high hopes for this mechanic. I brought my car in to help diagnose a…read moresquealing belt and fix this issue. I dropped it off on a Thursday and received no update until I called them the following Monday. They told me my car was ready to go and they had tried to call that Friday however I have no missed call or voicemail. When I picked up my car they said their technician couldn't recreate the issue and my belts are fine. Unfortunately I had to take my keys, and drop off my rental before coming back to take my car afterhours. I should have started it up when I got my keys because after returning immediately the squealing was present and only got worse after I drove. I left them a voicemail immediately asking them to call me back so we can resolve this issue. A full week has passed with no word from them. TLDR: I paid $107 for an oil change I didn't ask for, my issue was unresolved, and they need to get their ears checked because my belt is still singing!

Did my oil change and fixed my a/c. Took good care of my car and me. The staff makes sure you have…read moretransportation to and from the shop. They were quick and reliable for a good price.

I was so impressed with my service agent, Ian! I had a Chrylser tire valve stem issue that would…read morehave been costly to fix. However, Ian had to work on his girlfriend's car tire with the same issue. He saved the valve mechanisms he replaced on her vehicle. The saved valve just happened to fit my Jeep Compass! What a miracle! He gave them to me and my bill was instantly $75 cheaper and was quickly replaced and I was on my way! Super customer service and personal care given! Great job Ian!!!

Excellent service as always. Stopped in for an oil change and I was in and out in 20 minutes…read more Service is always great and the staff is wonderful.

They cross threaded the oil filter on my car and when i called them they denied any responsibility…read morefor the mistake

I took my vehicle in to Grand Forks Jiffy Lube for an oil change three weeks ago. Afterwards, I…read morenoticed oil spots on both my garage floor and on my driveway. I initially assumed the oil resulted from the Jiffy Lube personnel not completely wiping off the frame below the oil filter, where old oil could have remained. When the (fresh) oil spots continued after 3 weeks, I crawled under the vehicle and found that the oil plug was loose and could be turned with my fingers! There was fresh oil on the oil pan as well. I grabbed my wrench, tightened the plug and went to Jiffy Lube to complain. They said, since I broke their blue seal on the oil plug, they could do nothing for me, and they implied that "I could have loosened the plug myself and let some oil out". They were rude and condescending, and apparently didn't believe that I would go to all the trouble to put on dirty clothes, run the vehicle up my own ramps at home, ascertain what the problem was, and then take the time to drive back to their establishment and complain about this terrible service. I told them that I would never come back again because I wouldn't trust them to do the job right. Their failure to properly tighten the plug could've resulted in damage to my engine!

Great staff, very knowledgeable and helpful. I don't trust anyone else than Jiffy Lube for my oil…read morechange. Also have clean bathroom.

My mother-in-law recently had a very bad experience with another local car shop in town. The local…read moreshop completely tore the car about and was unable to fix the issue, they sent i to thunder rays to repaire problem. Thunder rays was very courteous the whole time and worked as quick as possible to correct the issue. Thunder rays even went out of their way to talk to the other repair shop to get them to foot the bill for the issues they created when they tried to fix the car in the first place. Saved her from having to pay a potentially enormous bill, saved alot of money! Will absolutely be returning and will tell others to come here with any vehicle issues!

I love Ray. Had a windshield wiper problem that needed resolved ASAP. Ray repaired it ASAP so…read morethat I was able to make my trip to Noonan ND the next day as planned. Super nice man, super great help. So thankful for his shop!

After having my oil changed at the Valvoline in Grand Forks, everything seemed fine for a little…read morewhile. Then, while driving north on 29, the oil plug fell out. When I noticed blue smoke out the back of my car, I pulled over, but it was too late. The engine couldn't be started again. Valvoline has denied any responsibility. They say too much time elapsed. However, they were the last ones to touch the plug. No one else had been near it. Further, I recently learned that someone else in my community noticed oil on their driveway within a day of their oil change, but Valvoline has denied responsibility for that one as well. DO NOT trust the Valvoline in Grand Forks, North Dakota.

I just moved here from South Carolina. My Jeep had a leak and I was kinda freaking out. I was…read morerecommended to have Valvoline take a look. What outstanding gentleman. They were kind. They educated me on all my questions and lead me in the right direction. I will be using their services in the future! Very much felt taken care of!

excellent service and customer care. they are efficient, considerate, and provide high quality work.read more

They are my go to mechanic. I feel like they do a good job of taking care of my car and not…read moreselling me services I do not need.

I had a 830 APT for an oil change and tire rotation. 2 o'clock rolls around in show up and the kid…read moresays yours is next. People BSing in shop don't waste your time

Very helpful and kind. My car battery was running low and they used a tool to let me know if a new…read morebattery was needed. The manager was very factual and was not pushy to buy it at that time or even from them. It was free of charge and they even jump started my car. In this day and age where customer service is hard to come by, they are one of the few ones that do it right with everyone I interacted with at this establishment.

I have only good to say about the people that run this auto care unit! I've gotten tires here…read moreseveral times and the are always knowledgeable and friendly. I've needed to give special instructions a few times and the folks behind the counter are always very helpful . If you come in all rude and grumpy you might have different results but I always get excellent service here!

After waiting for 10-15 minutes waiting for someone to help me select the battery I needed for my…read morecar, someone finally came out of the garage. I said I needed help selecting my battery. This was about 4PM on a Sunday She looked in her book and told me which one I needed. I brought the battery over to her at the register and told her that the terminals on my current battery have different style terminals. I told her this 3 times and finally said she would look at the one in my car. She took one look and said "ya that's an H5". I went in and purchased the battery. She started walking away and I asked when the earliest was that they could get me in for the instillation. She said flatly "Tomorrow" and started walking away from me again. I asked specifically if I needed to make an appointment or was this going to be a walk in. She said that they don't do appointments for batteries. That I just show up with the battery and they would put it in. I work 9-5 so my wife took my car in to have the battery installed. My wife took the car there at about 2PM and was told after waiting for some time to anyone to show up that they have 4 cars in the shop. That they weren't going to be doing any more today. According to this shop, they don't close until 6PM. They told my wife that I or my wife needs to bring in my car at 7AM the next day or it can't be done. My wife asked what if we can't bring in the car that early. The person my wife was speaking to just shrugged and walked off. She waited there for over 20 minutes before she left and not one employee acknowledged her existence. I had to drive to the next Walmart which is not that close to get this battery installed. My old battery had failed 2-3 times already before I bought this battery. I needed this battery installed that day!

Terrible customer service! The service area has zero clue what they are doing. Bring vehicle in and…read morethe lie about issues , don't find issues, takes them 2-3x to find missing parts, won't hold themselves accountable at all! We've always bought vehicles here, oil changes and Carwashes- they just lost all of that!

15 min recall took all day only got them break the cover to the stearing wheel column.read more