Alex R.
On November 25, 2022, I recently had an oil change on my 2014 Camry at the local Jiffy Lube in Wahpeton, ND. This is not the first time the Camry has been serviced by Jiffy Lube Technicians over last 5 years. I've had it serviced there many times before, in fact they serviced many of my vehicles over the years. But this WILL BE the last time they service any of my vehicle's period! The ticking time bomb oil change they did on my Carmy they did this last time proved to me they are not trained. I'm surprised they ask me if I wanted fries and a coke with that oil change.
The persons they had service the Camry this time broke the oil filter cap which houses the oil filter. Oh, they told me about it. They told me the manager even went to Fergus Falls to get a new one because no one in town had one. They even had righten a statement on invoice about it. What they failed to inform me is they broke the oil filter drain plug and O-ring seal when they put the oil filter cap and filter back on. You can see that used the oil filter plug to put the filter cap back on. The oil filter cap needs to be torque to 18 ft. lbs. and the plug to 8 ft. lbs. The only thing I see is they used a 3/8 drive rachet on the plug to put the filter cap back on. The filter drain plug is made of cast aluminum. The must of had pieces of it braking off in their hands as they were turning in. I know they didn't have the filter cap in town, and I don't think they had the drain plug either. And I check with the Toyota dealership in Fergus the didn't purchase any drain plugs. The way it was there was no way it wasn't leaking they had to of seen it. I don't think they wanted to send the manager to Fergus Falls again to get one.
So, when I came in to pick up the vehicle, they told me everything test good "which I feel was an out and out lie". I drove the Camry about 5 blocks to home where it sat for 4 weeks before needed it. I only use this vehicle for long trips. I was planning a 350-mile trip during the New Year's Holiday. It was only by the grace of God I made it to my destination and that the Camry oil pressure sensor did shut the vehicle down out on the Highway. Therre was sub-zero temperatures that day. I could have frozen to death. This hinges on almost a criminal act to knowingly do this to someone's vehicle in the wintertime. The reason I know this is when I returned home, I seen were
oil had leaked out on the garage floor. I hadn't driven 5 blocks from Jiffy Lube, and I was already leaking oil from there oil change. If it Hadden been dark out when I left, I would have saw it. I've got a picture of it Mr. Jiffy Lube.
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When I did get to my destination the Camry's oil pressure sensor did shut the engine off protecting it from any serious damage. I checked the dip stick and found the oil didn't even show a little bit. I immediately got 4 qtrs. of oil into the engine, it holds 4.6 qtrs. and got it up to the local Toyota service center in town. At the Toyota Center the true Technicians immediately on getting it told me that Jiffy Lube Technicians broke the oil filter drain plug and I was leaking oil out of it. I told them to replace the whole filter cap and broken drain plug and replace it with all new parts and give a description on what found. Mr. Jiffy Lube I have the broken parts in tacked just the way your technicians left it and the names and phone numbers of the Toyota Service Center manager and lane advisor if you need proof your guys don't how to change oil on a Toyota Camry properly.
On contacting Jiffy Lube manage in Wahpeton all he could do is tout your worthless self-serving Maintenace Warrant which only for protecting Jiffy Lube's ass and not the costume's vehicle. Apparently, I was supposed to bring it back 350-mile untouched to Jiffy Lube in Wahpeton and let them analyze what they screwed up. They don't have anybody there in my opinion qualified to change oil yet a lone qualified analyze the damage they created. In other words, if someone kills your horse you don't take it back to the people who did the killing so they can cover it up. I did show the manager the broken oil filter drain plug, in which he immediately had this oh shit on his face and refused to talk to me.
Inclusion:
I did take my Camry to a qualified mechanic I trusted in town, and he felt I was very lucky to have dogged the bullet this time and if I continue to like to play Russian roulette with my $20,000-dollar vehicles just keep going to Jiffy Lubes. read more