Erick was great to work with and a nice guy. He was helpful…read moregetting me what I wanted and everything went smooth. Thanks!

The Mercantile Road location put the wrong sized tires on my AWD vehicle which caused severe and…read moreexpensive damage to my Jeep. I filed a claim through their corporation and it's been a nightmare. My vehicle has been at the dealer for over two weeks and not ONE phone call has been returned in regards to next steps, payment, etc. I am angry, frustrated. I am out of pocket several hundred dollars for a rental car and can't get one person to call me with answers.

Took my car in for a brake check. I was sure I needed new brakes and sure enough I did. Shop told…read moreme my back brakes were good and I needed front brakes only. The price was great and lower than 3 competitiors and I was very happy I choose these guys to fix my car problem. I will be coming here more often for my car needs. I highly recommend this place.

Our trusted family mechanic for 35 years. My dad took all of his cars to Dwayne since I was 9…read moreyears old. I will drive a little farther from home just to have Dwayne and Schultz staff take care of my cars. Always accommodating, fast same day service. Most of all, HONEST service.

Front of house crew seriously could not be any nicer. Nothing but smiles and good energy…read more Made appointment for three new tires, And they said they could have them there in 45 minutes (three hours later) they came in. One of the guys told me the previous mechanic "cross threaded the lug nuts and to replace them is $360" which is unfortunate but I also heard them tell two other people the same thing during my wait which I found sort of suspicious. It took them 30 minutes from the time they told me they needed to be replaced to the car being done and that labor fee was $254...... Without this absurd labor fee for a less then 30 minute job my review would be much higher. I usually take my car to No Limit but since it was my moms car I thought they'd be fine, and they were very nice but I wish I woulda went to no limit and saved time and money. Again incredible front desk staff though

Came here after a suggestion from my husband to get my rear driver side tire looked at. I was…read moregreeted immediately as I entered. I informed the attendant I was concerned about the rear driver side tire after hitting a curb. Me and the attendant walked out and looked at the tire. They were able to find a tire for my car as well as squeeze me during the mid-afternoon rush. I was told it could take about 2 hours and informed that I could utilize the coffee/tea machine, cookies,TV, and lounge area to wait. The wait was less than 2 hours but I was pleased that the service was quick and easy.

The staff were very professional. I didn't feel taken advantage of or uncomfortable. They quickly…read morediagnosed the issue and even priced out parts with me to help with my decision on repairs.

EVERYONE FROM THE BEGINNING TO THE END WAS FRIENDLY, they were very professional and are very…read moreconscious and respectful of the time you have to wait , by trying to service your vehicle as quickly and accurately as possible! These young black and brown men handle there business and do an awesome job, thank you again

I needed to get my tire plugged up because it's Baltimore so ..NAILS all over the place (as though…read morethey're constantly Building something). Anyway I called them and asked it they had a used tire for me but ended up just needing a plug. I got a plug and some air in all tires for $20. Their prices on tires are reasonable as well

My two front tires were literally on its last thread, sometimes why do i do that lol. I also didnt…read morewant to spend $250 on brand new ones, so off i went bargain shopping. They initially brought the first used tire, didnt like it. The second was better, a Goodyear brand, and the third a Continental looked like trash. I settled on the Goodyear for $100 including install. So far, so good. Car runs well. I was in and out within 20mins. They do have brand new tires if you don't want to go the used tire route. I am usually on the move so the quick in and out worked well for me, if you are pressed for time.

They are my regular mechanic after a local dealership messed up my car. They had some big repairs…read moreto make and they did/do a great job. I would recommend them plus they are AAA rated which is how I found them.

Needed a State inspection on a car done fast, got me in the next day and done in a couple of hours…read more Good price. Terry was very nice, thanks!

High quality and trustworthy service. Well priced and easy to get service scheduled…read more They've worked on my Chevy and Subaru for maintenance like oil changes, alignments, battery replacement, timing belt replacement, brakes, and other engine repairs. Shop owner and staff take pride in their work and will give updates on progress and recommendations.

The shop is short handed and yet they squeezed in my 2019 Subaru for replacement of a tire sent…read morethem by Tire Rack. They know my car better than me: When I called a couple weeks ago to schedule a spark plug change, Kim reminded me that my Subaru had gotten its 60k service a year or so ago. (In other words, it was her polite way of suggesting new plugs were not needed.) Time and price estimates tend to be accurate. I almost hesitate to recommend Federal because it already has a cadre of devoted clients.

On time. Reasonable prices. Communicate well. Easy to locate. Would recommend to others.read more

I went to Reliable for 6 years - and was always happy until my past couple of visits. They kept my…read morecar for FOUR HOURS for an oil change and did not tell me that a tech had been injured, causing the delay. when I called at hour 2. If you would've told me that someone was hurt, I would've taken it back the next day. But that option was not provided and then I was made to feel bad about it when I complained that the appointment took so long. They also misdiagnosed a problem with vibration in my vehicle. I ended up replacing the front struts, which probably would've needed it down the road, but it was not urgent or the cause of my problem. They also quoted over $500 more than any local shops for the struts. They were even more expensive than mitis! And they wanted a down payment as a deposit for the work. I've never seen this before. Not just here but anywhere! The kicker is that it was not the struts at all, instead there was a driveshaft problem that they should've seen because I asked them to look at the alignment, steering, and rear differential. They also missed the fact that a rear strut was leaking during that same check (which should've been obvious if they were actually checking the rear differential fluid). When I called to ask why the service was so inconsistent with the actual issue, and to see if they would issue me a refund based on the extra work I had done because of them, I was hung up on. I'm not sure what's going on with the manager but she used to be a very nice person. Not lately. Don't get me wrong, are used to rave about this place. I even took down a five star review in which I joked that I hope they did not get too popular because I liked getting good appointment times. I wish this place was good. They were good for a long time. Not anymore. Watch yourself. Who asks for a deposit especially from a long term customer - over six years I've been going there and always trusted their suggestions and prices. Maybe COVID has affected the way they do business.