Let me preface this review with the fact that I have been going to this business for the last 7 years (since we moved to Cameron Park). I have generally received good service up until the last 6 months. However, these past encounters have left me seeking a chain. I have had negative experiences with the Folsom shop (although their mistake was an oversight) it still cost me and extra 1.5 hours waiting to get the issue fixed. I felt mistakes happen, not a big deal, but the subsequent experience left me feeling motivated to find another business. This was my trip yesterday. I arrived at 10:50 and a tech asked me what I needed done. I responded with the code on my Honda "A1" which I believed was an oil change and tire rotation. He seemed unfamiliar with the check in process and new because the other tech had to instruct him on how to do things. I didn't recognize quite a few of the staff. They seemed mostly new. I arranged the needed services and instructed the tech that I was going to walk with my two young kids (2 years old and 5 months old) to the store while they were serving my vehicle. He said that was fine. I loiterd for a good 30 minutes in the store and returned to see my van still sitting with the door ajar in one lane while other new cars were being worked on. Keep in mind, there were a total of 5 cars when I arrived. I sat patiently for another 15 minutes and I watched as 2 people, who's vehicle were not even present when I arrived, cashing out at the front counter. I didn't want to seem rude so I didn't mention this, instead I politely asked if my vehicle would be ready by 12:15 because I had to pick up my other son, who is disabled from school. The tech said it would be. I waited and the car was completed by the said time, so I was just happy to be done with the process in time to retrieve my son. As I was checking out, the manager (I can't remember his name Nick?) informed me I had a nail in my front right tire and that it was "irrepairable" because it was in the wall of the tire. I asked him if it was ok to drive on because I needed to get my son. He recommended getting it fixed ASAP but stated they didn't have the tires in stock but that "he could order them and have the tire within 24 hours." Since my tire couldn't be repaired and I couldn't risk waiting another day and getting a flat, I took my car to Big O Tires in CP. They were wonderful! The nail that Jiffy Lube techs stated was irrepairable was nothing more than a nail the size of a tack. It didn't even puncture through! Jiffy Lube spent NO time checking the tire, offering to repair it, or offering to put on a spare if in fact, the tire was not repairable. These options should have been made available to me and I would have been fine if they said 'we can try to fix it, but you may not be out in time'. At least give me the option and be honest. Instead, I had to take two young children and my older disabled son and wait another hour at a different establishment. When I talked to the manager, after I filed a complaint he said that he didn't say that and that he meant if they take the nail out, it could go flat. I asked then why did you offer to order new tires and that you stated "it was through the wall of the tire". He apologized and led with his company "values customers". He seemed like a nice guy and I was cordial when talking with him. However, this establishment has a clear feeling of unhappy, overworked employees who simply want to move the assembly line of cars through and quality of work suffers. If I had taken the tech at face value, I could have spent $200 on a tire I didn't need. Save yourself time and money and go somewhere else. My bill was $124 with full synthetic and tire rotation, $98 with a coupon, but you can easily match or beat this price just about anywhere else. Especially considering their service is far from "Express" and quality. read more
