Went in for an oil change I was in and out in less than 10 minutes. I went in early before 9am. I was warmly greeted and the customer service was excellent. Synthetic oil changed cost me $114 with taxes but online they have a $33 off coupon. With inflation and costs going up the coupon definitely helped and made it worth it. They upsold me on a new air filter that was extremely dirty! During the inspection they didn't find anything wrong and topped off my fluids. I would recommend this place. read more

Jiffy Lube - Auto Repair Near Me - Folsom, California

Some of the BEST customer service I've ever had. Truly the nicest people & they got me in & out before I needed to be at work.

My husband and I stopped at Jiffy Lube to have my oil changed. He wanted to go to a different location because he likes the one in Fair Oaks. We decided to stay and have it done in Folsom because at the time we were the only car there. One other lady pulled up with an SUV about five minutes after us. As we were driving away I noticed the mileage on the window sticker was wrong. We pulled over and looked at the paperwork and it had 45k not 97k miles listed. I told my husband they must have put the other ladies info on our receipt, and our info on hers. We drove back and asked them to correct the information. The first guy I spoke with told me he couldn't update the information. Then another guy tried to help and told him that he'd need to cancel my transaction and charge my card again. I'd need to wait 3 to five days for a credit. I told him not to cancel the transaction, to write the correct mileage for my records and initial it and it'd be fine. I told him more than once that I was not going to swipe my card and wait for a credit. He told the other guy to write the correct mileage which he did on the paperwork and the return sticker placed in the window. This morning my husband got a call telling us they canceled the transaction after they were told not too multiple times, and we need to drive back and pay for the service. I wonder how many customers went home with the incorrect mileage written on their maintenance paperwork. If you have a warranty on your vehicle this could definitely cause issues. Never again will I take my vehicles to Jiffy Lube for service. read more

Jiffy Lube - Jiffy Lube put the incorrect mileage on the paperwork for my car. . - Auto Repair Near Me - Folsom, California

If there was a lower rating I would select it. I have taken two of my vehicles there. The last one I took I noticed something that looked strange, in looking into it further the guys there didn't complete the work, I had to go back and ask that they finish the work and they did so under my supervision. I was then wondering did they do the correct work on my other vehicle I took there. I checked out that truck and there was missing bolts, bolts were stripped, things were zip tied together to the point where it was actually dangerous to drive. So they either lost my bolts or were too lazy to bolt things back together so they used ZIP ties. Honestly someone should have the (BAR) Beauro of Automotive Repairs look into these guys. This place is run by incompetent kids who don't give a care about your vehicle and will do anything just to skate by. DO NOT GET AN OIL CHANGE THERE, IT MAY RESULT IN HARM TO YOUR VEHICLE OR YOU! read more

Check engine light came on immediately after an oil change here. Took it to the shop and after they redid the oil change (costing us $400 to investigate and repeat the oil change we'd just had done 2 days earlier), the check engine light resolved and didn't come back. When we reported it to the store they admitted it was probably an error on their end and even described a similar incident with another car after a mistake. Corporate jiffy lube is the one that had to decide whether to make it right, however, and they basically told us that we couldn't prove anything so good luck. Fine. We won't be back. read more

My 'tire pressure' indicator recently came on. I had just had an oil change about 3 months ago so either I had a leak or just low air due to the recent heatwaves. They took care of the problem in 5 minutes while I got to watch the Olympics in the waiting area...in air-conditioned comfort. Great service! read more

The two gentlemen working that morning were incredible. I had just driven in from the Bay Area and needed an oil change before work. I asked how long it would take they said 25 minutes, they got an oil change and a tire rotation done in less than 20. I expressed to them I was in a hurry (without being rude) and they assured me it would be done. They got it done, they were pleasant, the store was clean. If I lived in Folsom I would only go to this jiffy lube. I wish I remembered their names, but this store was amazing, who ever was working Thursday morning 7am January 17th. read more

This was the best customer service I have had in a long time. They were so kind and patient when I asked questions. I have never had such good service when getting car repairs. read more

I went to this Jiffy lube to have oil changed. Have used Jiffy lube for all my cars. Being new to the area, wanted to establish a location near my work/home location in the area. Get there with 30 minutes before they close. They tell me will take about an hour and I was ok with that. Staff seemed friendly that helped me and acknowledged their bathroom had no paper towels to dry my hands before entering. They get done and I was able to use my coupon and he offered one if I did not have one. I go home and leave the next morning, check engine light is on and get checked out and it was a sensor they tinkered with or hit. Just had to go to the Jiffy Lube near my home in Fresno County to have checked and they had to replace the filter and plug as the one in Folsom stripped it and did not tighten the filter so they replaced that as well. I now know why the mechanic aspect was moved from the Folsom location, as it was not just that there are more shops that the employee mentioned when I was there, but the care that it not provided to cars when brought in. Moral of the story, go to where ya know and not convenience. Also, listed to the Yelp reviews and number of stars a business has. Last, nice does not cover the cost of engine repairs (hope I avoid) or oil stains in your drive way which I have. read more

On February 19, 2024, my 20-year-old daughter took my 2010 Honda Accord into the Folsom Jiffy Lube for an oil change and tire rotation. They inspected the brake pads and reported that they need to be replaced. They documented them as; front is 2 mm, and the rear are 1 mm. I found this odd because I had a complete brake job in October 2023. I took my car to an independent auto mechanic for an inspection, and they reported that my front and rear pads measure at 8 mm. They inquired why I was having such new brakes inspected and I told them what Jiffy Lube had indicated. Laughter erupted around the room. Intentional deception or do Jiffy Lube crew members not know how to measure? Anyway, no more Jiffy Lube for us. read more

Jiffy Lube - Inspection report. - Auto Repair Near Me - Folsom, California

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Great Service. Honest. Only will recommend service that is needed. I came back after 8 months to check if I needed an oil change. After checking my mileage & checking all the fluids, I was told that service is not yet due for a while. read more

I needed a new battery but AutoZone and O'Reilly recommended me this place because they can change the battery without affecting the memory and the stereo of the car. I call them and they told me they had the battery and the tools to do it. On the phone the price was ridiculous low compared to other places. When I went and I did not have to wait, the staff was very kind and friendly. Of course the recommended battery was a different one and more expensive. That was, honestly, expected by me. They did not have it, but they brought one from another place in less than 20 min. They installed it and voila. Everything fine. Great service and the staff was great and nice. I'll be back for sure. read more

I really think business is great. They are knowledgable and efficient. They are honest and fast. Highly recommend

Was very happy with the service that was provided. Gave an estimate and cleaned my windows and vacuumed my car also.

I have been coming here for all my cars except the Mercedes Have not had a bad experience

I went here for my last oil change and was told they think I have an oil leak on my newer car. To take it to another full service jiffy lube to have it fixed. I took it to the dealership and there is no oil leak. Disappointed in this location. Won't be coming back and after this experience I won't go to any jiffy lube again. read more

Every time I come in they are super friendly and quick. The time they give you is the time your car is done. Prices are good and love being able to get in and out quick. Keep up the good work you have a good team on your hands. read more

Beware. Was going to schedule an oil change here. Had them confirm price on the phone for full synthetic. They asked year and make of my car and claimed I'd need 6 quarts of oil. I ended up going to a trusted auto shop who confirmed my car needs 4.6 quarts of oil (not 6)! Saved myself about $35 read more

Don't bother! They are lame! Why do they tell you a time it's going to take and then don't stick to it and don't even do their job. I was told 45 min. After an hour and a half I went looking for the cashier and said I needed to leave now and I couldn't wait any longer. Brandon then told me that my car had been ready for some time and he couldn't find me. Duh... I was in the same place I had been for the last hour and a half! They tracked me down just fine when they wanted to do additional things for more money and promised to stay within the 45 minutes. Now late I hurry up and leave. I get down the road and now my brake light is on!!! I was told by Brandon that they checked for any problems. Never mentioned a brake light. They never even checked my brakes! That's for letting me leave in potential danger. Now I get home and I notice the receipt. They never applied my coupon!! So on top of all this the over charged me. How good can these guys be if they can't even figure out the most basic of things? Sigh I ended up having to go to someone else to figure out what was up with my brakes. Thanks for nothing! read more

Jiffy Lube - Auto Repair Near Me - Folsom, California

Came to get a new battery with other concerns as well (transmission related). Ronnie noticed the problem I've been having & took his time to show me. I'm beyond relieved. Also couldn't believe the difference in my car's performance when leaving after the battery replacement. Most quick & professional experience I've had with car service. Thank you!! read more

Got it done in and out for oil change. Weekdays are better. Top off policy is good to have. Wi-Fi in Lounge. Coffee and water too. Clean for a business like this. Service advisor Frank was efficient. read more

Someone stole my license plates and I had to get new ones from the DMV. I was then on my way back to work and stopped at Jiffy Lube and asked them to put them on for me and that the air in my tires was low! They put air in my tires and put my new license plates on and didn't charge me!!! They were friendly and helpful! Thank you!! read more

I already left a review , but looks like it was deleted so here i go again. I came in for an oil change and everything went well, the guy was really attentive to me and my vehicle, ... but as soon as i was ready to pay and check out i let the cashier know that i had "checked in" on yelp and i get a 10$ off coupon off any oIl change. So i brought it up to the cashier and he started to question the coupon and make remarks like, where did you get that from? And things like " i don't even know how to input that in our system, and just looked like he didn't want to honor the coupon that's on the yelp JIFFY LUBE WEBSITE. & continued to make remarks like " if this was my business, i wouldn't run it like that" giving people discounts for nothing" ... so i then just ignored it and walked out. Definitely will never come back to this jiffy lube ever. Check that fat guy who plays the cashier role there. He's going to run a lot of people out of there with that attitude! read more

I called to see what oil type they used on my car a few days ago. A young lady said "can I check out this customer first?" I said sure and instead they closed and just left me on hold. I will take my 3 cars elsewhere from here on out. Customer service is key and they lack this obviously. read more

Jiffy Lube - Here is the actual time - Auto Repair Near Me - Folsom, California

Wonderful !! I took my friends car it was low on oil and I pulled up Blake help he so professional outstanding and personable Blake was awesome!! So clean and it only took 23 minutes! The team was wonderful I loved Blake Thank You !!! Keep up the good work!! I would give you more stars!!!! read more

I took my fleet vehicle in for service and asked for an oil change. I DID NOT ASK FOR ANYTHING ELSE!!!! This is a fleet vehicle so I generally just get my normal oils change and move on. I took the receipt and headed out. Later that evening I looked at the receipt again only to find out that these people rotated my tires. I did not ask for a tire rotation because they had been rotated at week before when I had my breaks checked. Be VERY CAREFUL with this location. I shall be seeking a refund and asking Jiffy Lube to re-rotate my tires at no charge. I will no longer use Jiffy Lube and I am going to ask out fleet manager to ban the usage of Jiffy Lube across America. Note to Jiffy Lube, we have hundreds of vehicles. read more

Went in for a simple oil change. I was in a hurry and explained to them that I have no interest in changing the cabin air filter (they will always try to get you to buy a new one, even if it's perfectly clean). They still attempted to up sell me on the cabin air filter, wasting time removing it & asking if I'd like a new one... Once they finished the oil change and I drove off, I noticed my passenger glove box would no longer close... It was left open and the hinge was broken off. I immediately returned to jiffy lube, where they were extremely rude & disrespectful when I explained what they did. They finally performed a "fix" to the glove box hinge, but only enough to get it to close (not fixing the actual hinge to make it slowly come down). After much more complaining and explaining that it was not fixed while being harassed by the jiffy lube employee, he finally fixed the glove box hinge. Although he did not use all the parts that had fallen off, it does now work as normal (for now at least). My boyfriend had a similar problem with them, where they had somehow managed to scratch his steering wheel during a simple oil change. We will never come back here. Jiffy lube does not hire trained mechanics. They simply hire anyone on the street and train them enough to perform an oil change and some basics. And of course how to up sell on all the BS you don't even need replacing. These 1 star reviews do not lie. I strongly advise to take your car elsewhere and avoid jiffy lube at all costs. It will save you the headache. read more

these guys hooked us up. They were straightforward kind offered additional services on recommendations for other types of services Nick Morgan Will all great guys. Kevin too. I'll come back bc their honest. Keep us updated checked in multiple times. We were walking service with no appointment I'll be back. read more

I have been coming to this location for about 5years. They are so helpful and not pushy like most auto tune up locations. Bonus they top of fluids for free in between oil changes. Check them out! read more

Well, Whatever I can do to let the community know how unfair your business is for a coupon that you would not honor I am going to do..I realize it was only Twenty dollars but that's really not the point..I will go to all the chat sites in the area and express my concerns.. I have been retired for 13 plus years and every dollar saved means a lot to me. I also have plenty of time to voice my opinion about your unfair policy.. It's too bad your company operates this way... There are plenty of oil changing facilities in the immediate area so I hope everybody starts giving them all their business.. Why did I receive the coupon in the mail if I could not use it?? read more

Seems weird to leave a review for an oil change place, but I've been taking my cars here for years, and have to say how great this place is. Took my truck in today. I don't drive it much, but it had been a year since I had the oil changed and figured that it was time since I also needed to get it smogged. They took a look and said that I really didn't need an oil change because the miles weren't that high. How many places turn you away instead of just taking your money. Then I returned with my other car which definitely needed an oil change and my 7 year old son was fascinated with how they change the oil and work on the cars. They noticed that, and took the time to show him around and point out the different tools and whatnot. Totally made my Son's day. Again, they could have just shuffled us through like cattle, but they took just a couple minutes to make a difference. Good people that do good work... that's why I keep coming back. read more

I went into jiffy lube because I couldn't get off my radiator cap off. They came out and got it off and filled it up for me and didn't even charge me. I am a forever customer. Thanks guys. 4 paws only mobile grooming read more

Justin is AMAZING! He provides the best customer service with the biggest smile! As soon as I pulled up, Justin greeted me with one of the biggest smiles I've ever seen and he was actually happy to help! Service was great. I'll definitely be back! Thanks again Justin! 5 star service 5 star smile read more

Not quite sure why the other reviews are low. My wife has brought her car here for oil changes over the years. She's never had an issue and again has always come back. She asked me to bring in her car today for an oil change. They pulled me right in we're very helpful in explaining what the options were and we're very friendly. Kem and the guys were very professional, got me in and out with little effort, and were not pushy or tried to upsell me in any way. read more

THIS PLACE SUCKS... they charged me $160 FOR AN OIL CHANGE.... I'M SORRY, 160???? THEY HAD MY CAR FOR 15 MIN AND CHARGED ME $80 FOR LABOR and then another 80 for oil... and had the audacity to ask if i want my low coolant filled, if i didn't say no, what were they going to charge me for that? They took advantage of me because I'm a young girl they thought knew nothing about an oil change. I know prices have increased but this is uncharged. read more

Go to this location over any other. A few months ago I took my car in and I actually didn't need an oil change but was a little lower then they wanted, they topped me off, filled my AC and tires, all for free of charge. I went to el dorado hills for the oil change a few days ago and they sent me away without ever looking at the actual car. They made me feel dumb. I didn't trust their judgement so I went up the 15 minutes to Folsom and wow. I had definitely needed the oil changed, I had a blown head gasket (they even brought in a guy to explain it in more detail so I felt comfortable and understood, I had filters that needed replacing and my tires to be filled. They treated me a lot of kindness and would routinely come into the room I was in to make sure I wasn't too hot and to update me on what was happening with the car. They never made me feel bad and even offered helpful advice to fix my car. read more

I went for an oil change and other needed upkeep for my Jeep. The gentleman, Lee, told me I was too early for the oil change and we made an agreement about the other services needed. All were definitely needed on the 2008 Jeep. He told me he also has a Jeep he loves, so we had a vehicular connection. I left the facility and returned about an hour later and was greeted with a big surprise. This wonderful man took the time to press out, as best he could, the dent in my front bumper. Lee went above and beyond so much so that I gave him two hugs of appreciation. I wish I could give more than 5 stars. Thank you awesome Jiffy Lube man. read more

Came here to have an oil change and tire rotation for my state vehicle. They had great service and no lines at this one compared to the one in Rancho Cordova which was 2 deep in each stall. Only reason I'm not giving them more stars is that they must have spilled a ton of oil on the engine when removing the oil filter as my engine was smoking pretty bad for about 5-10 minutes. If I didn't know about it or if i was a girl I woul'dve freaked out cause there was so much smoke coming from the engine. Try not to spill so much oil on the engine next time guys. A little sloppy in my opinion but they have 5 star service. read more

Not impressed whatsoever second time there and problems every time basically one tech guy there left these stains all over my front seats and I went back and showed him he was so blah about it not caring no emotions and said straight up "I doubt this will get the stains out" when he was using a cleaning product I felt like I upset them and I was a whiny baby for coming back to have them clean it when they left the nasty greasy dirty hand prints I mean you can clearly see a hand print. Don't know this guys name don't care they made me a very very blown away and zero customer service and making me feel like I have to go across to Folsom glen and spend $80 to have my seats cleaned I'm blown away and this guys manners and just blah attitude no smiles nothing like just a robot with no emotion. Never going back!!! read more

Jiffy Lube - Black marks left on passenger seat after car was serviced. They were not there when I arrived!! - Auto Repair Near Me - Folsom, California

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100% scam. This happened about 3 months ago. I went here to get my wife's oil changed for her truck. They stated her breaks need to be done. It was odd 'cause I did the breaks less than 2 years ago. I did the front one's, back one's didn't need to be replaced. We don't haul anything or really ride the breaks. So I went and checked the front breaks, they were basically still brand new. For real, the front breaks when compared to new break pads showed little loss to the old break pads. Back breaks still have a least another year or so on them. Great at sales, really good at lying on turning a profit! read more