One of the worst decisions I've made:
So on Friday, I decided to take my car to Jiffy Lube because I was heading to Georgia the following morning and Tampa Honda had already closed. I wanted to ensure a reliable ride to and from Georgia. Unfortunately, that didn't happen. To my surprise, when I gained possession of my car, I was able to drive approximately 5 to 10 miles before my dashboard lit up like a Christmas tree ! My car also wouldn't accelerate over 9mph. I immediately pulled over and called Michael and another worker from jiffy Lube who met me at a nearby store. I spent approximately 2 additional hours waiting on them to figure out the errors they needed to correct from the services they provided. Fast forward, 2 hours later my car seemed to be performing to its expectations. However, that changed quickly, after taking possession of my car for the 2nd time and driving approximately 10 miles, it reverted and began to perform poorly as it did prior. I had one of the most MISERABLE drives at 9mph trying to get to Tampa Honda. There was no way I could've made it home, because I live in the Spring Hill area. So finally, I made it to Tampa Honda around 1am. and left my car and took a 50.00 Uber home. The next morning, I had to Uber back to Tampa Honda to have a diagnostic completed on the car. The result, of that diagnostic is that the 3 spark plugs that were replaced were not the correct spark plugs for the car and the 4th spark plug was indeed one of my old spark plugs. Another service rendered was tire rotation and rear brakes. Read below to see the corrections Tampa Honda had to provide for this service.
Now after taking to the GM. Freddy. He stated that they do not reimburse for share rides but it's THEIR fault I was without my car. Also, they only reimburse 33.00 per day for a rental car. Now please let me know where I would find a rental car for 33.00 per day and furthermore, why am I being held FINANCIALLY RESPONSIBLE for JIFFY LUBE's incompetency in a minor tune up and inconveniencing me? Finally, they will NOT pay Tampa Honda for a service rendered in FIXING THEIR MISTAKE which I was Forced to pay out money to have my car fixed. This is ridiculous to charge me over 1400 dollars, inconvenience me, and not properly fix my car. Pictures and videos will be posted below.
For the record, I give zero stars!!
I had to TAKE MY CAR BACK TO TAMPA HONDA to get my brakes replaced, because aftermarket brakes were put on my car causing it to make a really loud rotational noises from the rear brakes! Tampa Honda has again fixed another error caused by Jiffy Lube costing me an additional 506.73. In the process of changing the rotors and pads, it was noted the right rear stud was damaged due to cross threading. Replacing the right stud cost me 288.89. Again, I didn't have ANY PROBLEMS with my car before taking it to Jiffy Lube. I take very good care of my car and have the necessary paperwork as proof.
Jiffy Lube has stated that I AM INDEED FINANCIALLY RESPONSIBLE FOR THEIR MISHANDLING OF MY VEHICLE. Jiffy Lube will not pay the additional out of pocket money that I had to pay Honda. I wouldn't be in a situation where I was forced to pay additional money out of pocket if Jiffy Lube would have properly serviced my vehicle. After paying Jiffy Lube over 1400 dollars, I still had to come out of pocket an additional 1557.00 to pay Honda, Uber, and for a rental car! Tyler, the district manager called to say they could pay me 33.00 for the rental, and what they charged me for the repairs, but want me to bring their parts back! I stay in Spring Hill. Therefore, that's a drive. They said nothing about reimbursement for my time, miles, and gas!
It's zero stars for me! I will add the pictures below!
So jiffy lube responded back to my google review and asked me to call them. However, when I CALLED NUMEROUS TIMES, my call WAS SENT TO VOICEMAIL. The only communication I had with the number I was requested to call was VIA TEXT, to inform me the information I forwarded to them will be redirected to the Tampa office! You have to be kidding me! So why was I asked to call a number to be redirected back to the Tampa office via text? read more