I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

Our maintenance required light was on in our minivan, dropped it off to Pfefferly for an oil change…read moreand confirm there was no other issues. They had everything replaced in no time at all. Love having a trustworthy locally owned & operated company that provides quality service in a timely manner.

Be aware that their $59.00 bumper to bumper coupon may cost you more dependent on the make of your…read morecar. Because my VW Tiguan took six quarts of oil I ended up paying $75.83 for this bumper to bumper service. I have no problem with the quality of the service, but I do have a problem with the deceptive nature of the coupon. No where on the coupon does it state a limit of quarts or coupon is only good for up to five quarts. This reeks of "bait and switch" and they should make the language on their coupon state it is only good for five quarts.

They keep deleting every review I leave so I'm here on yelp where they can't remove it no matter…read morehow butt hurt they are about it. They removed and replaced 2 transmissions incorrectly fixed a flywheel causing my clutch to be burnt up resulting in them having to get an entire new clutch for the car. They told me to drive on a flywheel where any gear it would slip and not stay in gear, causing unknown damage to my brand new transmission from mazda japan I had waited 3 and a half MONTHS FOR. You read that right. They choose the slowest shipping option and made me wait that long.. I recored the tech in the drive saying that the slipping was normal for a new flywheel....they will lie. They will decieve. They will judge you on appearance. They left my car with 3 miles of gas and the first time they swapped my transmission my interior piece was still hanging off. They are a nightmare to go to and this was all WARRANTY WORK for my maxcare carmax warranty. They should've never got my business. Be like me, stay smart and avoid scummy business like these!!! Worst employees I've ever seen in person!

I took my car here because my A/C wasn't working and was shocked by the estimate I received. The…read moremechanic wanted to charge me nearly $900 for a part that I was able to find at a local auto parts store for less than $200. I understand businesses need to make a profit, but this markup felt excessive and unreasonable. As a customer, it's hard not to feel like you're being taken advantage of when the difference is that significant. I would strongly recommend getting a second opinion and pricing parts yourself before agreeing to any repairs here. Unfortunately, my experience left me feeling like the focus was more on maximizing profit than providing fair service.

Had new tires installed here that were bought from a third party and sent to this Monro location…read more I'd definitely recommend coming here for work with your tires. The staff was nice, and the manager went out of his way to make sure my car would get taken are of. BTW, a note that if you have a Tesla (and possibly other EVs as well), it's worth having on hand Tesla-specific jack pads. Just search for it on Amazon and you'll see what they are and why they're needed. The Tesla car manual doesn't mention it, but they can be important.

I had an oil change. They were very nice and courteous. The price was very reasonable, I also had a…read morecoupon. I will be going back for my next oil change.

Stopped to use the free air pump. The pump is free for both customers, and non customers. We were…read moreon our way elsewhere, and knew it was close. There seemed to be a slow leak in one of our tires over the last month. Just as we were finishing, the valve stem on our tire broke. (Not the air machine's falt.) Luckily the service station was open. They got us in and out in about 30 minutes. My husband called where we originally purchased the tires. Their price to replace the part would have been about $5 less. The $5 was not worth the hassle of having the car towed, then waiting for it to be fixed. If they could fix it right away. The whole transaction was quick and easy. Inside is a waiting area with a t.v. and complimentary coffee. There is also a restroom near the the waiting area. Along with the free air, there are also two electric car charging stations. I am not sure if there is a fee for charging.

I fell for the $20 oil change deal y'all. Then they told me that I needed this and that and that…read moreand this. My bf ended up changing the belt they said had cracks and guess what?? NO CRACKS were found. They're using some hyper sensitive diagnostic to predict what you MIGHT need and sometimes its gonna be a waste of money. Leaving two stars because the oil change was fine. Sure. The customer service was aight. The lobby was cool but I probably wouldn't go back.

Excellent service and fair pricing. I got a tire rotation and alingnment check for less than the…read moreprice of lunch. Thanks guys!

My Prius needed the Hybrid Battery replaced. They got it done in less than a week and at a fraction…read moreof the cost I would have paid at Toyota. Since then, I've been back for routine maintenance, oil changes, brakes, and tires. They are very friendly and explained things to me in a way I understood. This is my go to garage.

I give them a 5 star 10x over. Chris and Paul are great guys. I owned my own shop for years and…read moreclosed my shop to health reasons. I have started using them for my personal vehicles and being a retired technician myself I see their work is top notch. They have one of the cleanest and nicest shops in the entire tri state area. They have mine and my families business for life. Can't say enough great things about them.

First time customer. Took in my new-to-me 2015 F150 for a differential and transfer case oil…read morechange, and fix a coolant leak. Was pleasantly surprised when they said my battery needed replacing but they would do that for free since it was purchased there by the previous owner. I had no idea! Great communication and they completed the work on time. I called with a question about the work and spoke to the mechanic who did it, and he did a great job of explaining what was done, how, and why. I feel confident they did me right.

Jackson was the person I spoke with on the phone, he was awesome! I initially went in for new tires…read moreon the front, but they found a leak and fixed it on both tires! Saved me money, but now will be a forever customer. Will be buying all my tires in the future here!

One year ago, I gave Good Year in downtown Cincinnati a glowing 5-star review. Refresher -- over…read morethe years, I have purchased 2 complete sets of tires, a couple of one-offs, countless oil changes, and many other repairs and maintenance. Many thousands of dollars. Today, I'm withdrawing that review for shoddy service. Two weeks ago, all of my tire sensor alerts flared up -- low pressure, calibration necessary, etc. I called GY per usual, but this time --- sorry, you can't leave it. Pull up to the first garage and we will inflate your tires. I did. The tech filled the tires. I rolled down my window as he walked away and asked if he was going to address the alert on my dash. "Drive at 25 miles per hour for awhile and the sensor should go off." And then he emphasised, "should." One week later, the sensor remains at high alert , even though it should have resolved itself pursuant to your so-called service. I don't do business by conditional clauses. Good-Bye, Good Year! (That's an imperative.)