12/9/2020 I Purchased a slab Granite, for my countertop, I was so happy that I added to the order, for my Island and Bathrooms, which were installed on installed on Wednesday, 12/16/2020, On Monday 12/21/2020, 12 days later, after original top was installed a chunk came out of the granite, my personal handyman was over and said this was from a Grinder, and likely patched before installation. I was concerned that I was sold a piece that had been filled and patched, so on Monday 12/21, 2020 I drove over to the store and asked the owner about the gouge, I showed him pictures, the owner admitted to nothing and said he did not know how that happened. I was told that he would be over at 10:00 am. the following morning, 12/22/2020. The owner never showed up!, 12/22/2020, I drove over around 1:00 pm and asked why he did not come over to see the gouge, he said he would be over at 3:00, Well, 3:00 p.m. came and went so I drove over again at 3:15, and questioned how this could happen?, he then sent two guys over. That evening I remembered that I sent photos to a friend right after the counter top were installed, I looked at the photos of the counter top, enlarged them, and there it was! the patched gouge. Wednesday morning, 12/23/2020, I went back to the store, at 7:45 am to communicate my disappointment in the patch job, and the fact that I was sold a damaged piece of Granite, I shared my date stamped photos, The owner said he would be over today, he never showed up. I gave the owner every opportunity to come over and make this right. I will be filing a small claims action at this point. read more