MR Jewelry does excellent work, fair prices,outstanding service. Cleaned/polished my wifes deeply…read morepersonal pieces. She was speechless, grateful, bringing tears to her eyes. See you again!

The owner got mad, and said to just pay $10 and not to come back, when I tried to point out or…read moreexplain why I was upset. Two weeks ago, I brought two watches here: 1. My mother-in-law's watch that they put a new battery on just days before that, because it stopped working, in spite of the new battery. 2. My husband's thin flat Movado watch because Movado Costa Mesa was charging me $600 12 years ago to get fixed. I want it fixed years ago because this watch has a sentimental value to him: his mom gave it to him as a gift when he was a teenager. He is not 54 years old. His mom passed away in 2009. I can't afford $600 as I don't have that kind of money. His birthday is coming up on 2/6 and I heard about this place that People Loved on Yelp in 2023. My husband said they are good. I gave it a shot. I brought both watches there 2 weeks ago to get diagnosed. Female manager took the timepieces and said they will diagnose and give me a call to let me know what's wrong and confirm with me before proceeding with any work. Sounded a good plan. Two weeks past, no calls. Their receipt said "we are not responsible for items left more than 60 days". I don't want to lose those valuable personal timepieces (both with sentimental value) and I don't want to forget about it because I am a busy working mom. I need this squared away in my head or as they refer or often call it: I need this out of of my hair ‍ Two days ago, I took the time to drive to the place to inquire about my watches. Their door has an automatic lock. No one can come in u less they open the door from the inside, do security purposes. Fair. I pressed the doorbell twice, stood there for maybe a minute or two waiting to be allowed to come in. Not fair, not right, not good customer service. When I got inside the store, I asked about my watches and it looked like the technician who was there that time (different from the technician who installed the battery of watch # 1 aka mother-in-law's watch). They never called to tell me and only told me right there that watch # 1 was just "dirty", so they cleaned it and charged me $20. Fine $20 is no problem. But the problem here is: 1. They never called me to let me know what's wrong, why it was not moving. 2. They never asked my permission to clean it. 3. They did work that costed $20 without my permission. How is that fair and how is the good customer service? As for my husband's watch, watch #2, it seemed that he was just diagnosing it right there and then because 1. They took so long to open the door for me to enter their store and 2. The technician took long to come out of his office to let me know what is wrong with the watches. The female manager: tongue tied and looked like she was just there to obey what the technician says. Technician told me: "I put a battery (without my permission) in your watch and it seems that there is nothing wrong with the movement. It just needs a new crystal $90 clean face dial $40, and replace back bezel $120 (all these are my estimates as I don't remember the exact prices he quoted me for). Total is roughly $250, perfect! Less than $600, I can (finally) afford it. Praise God I told him I am not sure about his claim that the watch has no movement issue, so I want to take it home and observe. I don't know if he didn't understand my request but he started getting pissed. Mind you he was multitasking trying to repair another watch while diagnosing the Movado and talking to me. He was multitasking which was very disrespectful. I started getting upset because of his poor "bedside manners"/customer service and started telling him the gripe that I had with his store, and blurted "your store is not meeting expectation bec...(and I enumerated all the poor service I mentioned above). I don't know why you were voted as People Love Us on Yelp in 2023! I think that ticked him off and told the manager, to just charge me $10 for the cleaning of watch # 1 and he told me "Do not bring your (Movado) watch here again. So basically he was telling me I cannot comeback. Bridge burned. I asked: "Are you the owner?" He said: "Yes!" This place is 3 stars for skills or knowledge but 0 stars for customer service, 0 stars for respect, 0 stars for promises made, promises delivered = not meeting expectation hence 1 star for rounding off but technically it should only be 0.75 star. Pic as proof that his claim to fame that there is no movement issue is incorrect. He said that he set the time correctly but look at the time that it's showing now: 720 am. I shout that pic at 635 am. So he is wrong. This watch has a movement issue. Imagine if I left the watch for him to fix with him assuming that it had no movement issue? That's $250 wasted. I had to bring it home and observe. I used to work for a watch repair place in Sears back in circa 1999.

Friendly & Quality service! Any questions/ concerns I had were answered no issues. I had 2 items…read moreworked on 1) Serling silver turtle pill box that needed repair to hinge closure 2) Tiffany & co sterling ball that I wanted a hole drilled through to use as bead. He was kind enough to service the turtle right there on site & the T&co Ball Only took 3 days to return, price was only $10 and I am very happy I will be bringing more jewerly here!

This review for Alhambra Jewelry & Gold is long overdue as they have been my go to jeweler for…read moreseveral years now. I've gotten my daughter's gold charms soldered on, I've had many rings sized, I've had two rings with missing stones replaced, I had an Aquamarine earring turned into a pendant, and I've sold junk gold like broken bracelets and unwanted jewelry all here. So of course when I got engaged and was given a diamond ring by my future in laws, I brought it to a jeweler I trust! Rodrigo did such an amazing job on our custom wedding ring set, I knew he would but he went above and beyond. It has been the least stressful part of the whole wedding planning! And he prioritized getting the rings done so quickly, I literally got the rings before the alterations on my dress have been completed! All three rings pictured were custom done by Rodrigo and I've included a picture of the original ring with the stone. I am beyond the moon with how they turned out and am so thankful to Rodrigo for making the process so easy and really working with me to get exactly what I wanted. I highly recommend going to Alhambra Jewelry & Gold for all your jewelry needs! They also have a great selection of jewelry at the store and online!

Owner really professional, helpful, and patiently showing the bracelets selections. . . Very cute…read moreitems.

A friend introduced me to this shop because of their wide selection, quality goods, and amazing…read morecustomer service. I came in looking to resell some gold, clean my jewelry, repair a necklace, and to look for some new earrings. Like the other reviews said, the shop is owned and run by David and his mom. David speaks fluent English and Cantonese. I think some Vietnamese as well. His mom for sure speaks Cantonese and Vietnamese. They're both very knowledgeable and easy to work with. Let them know what you're looking for and they'll have recommendations for you! RESELLING JEWELRY David was very honest with me. I had some loose stones and he let me know there's not much anyone can do with them. I also had a ring that he identified as fake gold so it was pretty much junk lol. For some earrings that were 18k, he told me that there wasn't much gold (they were small) and because of that I would not get much resale value. Most of the value was really in the labor of making the pieces. I told him the main reason I was looking to sell was because they were white gold and I preferred yellow gold. He suggested I see his colleague at Focus Plaza and get them rhodium plated instead. (And I did for $20, see pics!) CLEANING Nothing to add, he cleaned my engagement ring so it was nice and shiny again. REPAIRING Great! His repairman soldered my necklace back together. The clasp snapped off but it was an easy fix. PURCHASING They have a great selection at great pricing. I ended up getting a pair of earrings with a delicate chain. Super cute and dainty.

Only place I go to get my jewelry clean. Amazing every time and very reliable work. Thank you.read more

My boyfriend bought me the most precious necklace for Valentine's Day from Oasis and I love it! He…read morewas impressed with the exceptional customer service and selection. Thank you to the helpful ladies that made my Valentine's Day extra special! I hope my boyfriend will be back, haha!

Today I almost cried as I am now the new proud owner of a Rolex Stainless Steel Date Submariner…read more Chloe was able to reserve me one once it arrived at the store. She is amazing because the watch could have gone to other customers, but she kept me in mind. I told her in past conversations that collecting watches is a hobby to me because I value time, and time is something we don't all have. So I want to make the best of it while I'm young. My dream came true because I am almost close to having the same collection as the president of the MGM Grand Las Vegas. 감사합니다 Chloe. You made this year a memorable moment for me.

This newer location is sooo nice inside! There is a security guy outside that opens the door for…read moreyou. Inside is so spacious and clean. In terms of stock, they do carry Rolex as other reviewers have noted. I recommend getting in contact with an employee to find what you're looking for. I was helped by Michelle a couple times. She is very professional! There is plenty of parking in their lot.

I bought a Iwc pilot's watch here and am pleased with the watch and the buying experience. Their…read moreselection and supply of Iwc watches were great! I was surprised to see many popular models in front of my eyes. They sure look better in person! The price I paid wasn't the best but reasonable , compared to other places. The sales lady was very helpful, knowledgeable, and pleasant to deal with. I might go back and shop for new Omega watches!

Been here twice and have had the same terrible experience. First time, I was looking for a certain…read moreOmega which they didn't have that I needed for a Christmas. They could order but wouldn't be in on time which is fine but the second I said no, they walk me out the door like I'm wasting their time. Today, I walk in, don't even make it to the counter and say I'm looking for a brand they don't carry. Instead of even following up with would you be interested in something else or letting me look around. I'm instantly walked outside and told to find it on my own from somewhere else. I would easily drop 5k on a whim if the service was even the slightest pleasant, but I guess I look like a bum.

Charlie is amazing! Super knowledgeable, honest, and genuinely helpful. He took the time to…read moreexplain everything and made sure I understood what my options were. You can tell he is very professional. Highly recommended.

Review for My Thanh Jewelry…read more I came in around 1 PM to have two pendants checked after finding this place through Google. It had good reviews and was close, so I decided to give it a try. After being buzzed in, I stood right in front of the employee. He looked at me, then got on his phone and didn't acknowledge me while I was standing there. There was also a woman on the phone, which I understand, but even after that, there was still no greeting or basic acknowledgment. When he finally spoke to me, his facial expression and tone felt dismissive, like I wasn't worth the time. He did give me the information I needed, so I got what I came for. But the overall interaction didn't sit right with me. It felt like I was being judged based on how I looked or what I brought in. A customer is still a customer, no matter what they walk in with. Just sharing my experience so others know what they might expect.

If You want Great Customer Service...come visit Kay's Jewler's right here at the Montebello Mall…read moreand ask for Andrew. He makes sure to answer all your questions you may have with alot of professionalism and patience. If the item you want is not in his store he makes sure to find it online for you and Delivers . I give him a Five Star Review for always making sure I leave Highly Satisfied with my Purchase. Once Again Thank You Andrew .

A huge thank you to Cindy at Kay Jewelers for her exceptional help! I had purchased an engagement…read moreand wedding ring combo from this store 20 years ago and recently needed to get it resized. Unfortunately, I couldn't find any of my old documentation. Cindy took the time to go through two decades of records to find my information--not an easy task at all! She was incredibly patient and thorough, and even updated all my details so I won't have this issue again. The customer service here is absolutely amazing. From the warm welcome I received when I walked in to the dedication Cindy showed in finding my old records, I couldn't have asked for a better experience. I'm beyond grateful for her help and will definitely be back to buy more jewelry for my wife. If you need a jeweler who truly goes the extra mile, Kay Jewelers is the place to go!

Always a pleasure to shop at Lao's jewelry. It has been a family business for a long time now…read more Great services, competitive prices and lots of options to choose from

Max and jordan are super nice jewlery is super high quality prices are really good and max…read moresometimes gives deals i got my ears pierced and they lookk incredible

Charlie and Annie were so helpful and kind! 10/10 service and turnaround. Got my ring evaluated and…read moreresized less than 24 hours. 10/10 recommend this jewelry!

I got engaged recently and unfortunately my ring was too big!! We started looking for a jeweler who…read morecould do the adjustment for us at a reasonable price. We knew it would be a difficult ask. But Charlie did fantastic work! Rounding out the band and making sure all my diamonds were aligned. The care and precision he shows each piece really reflect his knowledge and expertise. That was the first thing that caught our attention! My ring finally fits and it came beautiful! Not to mention Annie was so sweet! Her customer service was lovely. It was a pleasure meeting and working with them. The turn around time was pretty quick too! Especially cause Charlie does it himself and doesn't send it out. :) so thank you again Charlie and Annie!