Ed was fantastic !!! He handled everything professionally made the…read moreexperience smooth and seemless- My wife was totally happy with our purchase and re-making her wedding rings and when I purchase any jewelry from Harris (none better) I will be back too see Ed. The store is beautifully decorated and they make you feel at home. thanks again for the great service !! Dave and Paula Warren

expected transparency, expected that my silver bullion would be tested, a documented buy bid…read moreoffered which would take about 45 minutes for what I had provided. I got 10 minutes, no explanation how the silver was evaluated and I felt like a mark. This is NOT the place to sell gold or silver coins. It was rushed, lacked documentation , the apointment setter said it will take awhile for all of this, and this was not consistent with the 10 minutes that I got.

I was given my grandfathers watch from my father last year. It one of the only things we have left…read morefrom him and it means a lot. It didn't run and was pretty banged up. I tried a new battery but it still didn't work. I sent it in hoping that there was a way to bring it back to life. I had never sent a watch away for repair before but I trusted the other reviews. Igor communicated with me right away and was very honest and fair. The job required a bit of special work because of discontinued parts. He worked with me and went above and beyond to do the repairs and get the watch in the best shape possible. The job was done very fast and shipping communication was immediate after payment. The watch arrived looking beautiful and ticking away perfectly. I showed my father and it meant a lot to him to see that watch running again and to see me wearing it. I would absolutely trust Igor with any future watch repair. He is trustworthy, more than fair, and does great work.

They never respond to messages. I've sent their form in 3 or 4 times in the last six weeks asking…read moreif they could do repair my watch and give me an estimate. They've never responded. It's okay if you don't work on my brand of automatic GMT watch but at least respond!

I can't say enough amazing things about Charlie's Repair! From the moment we walked in, the…read morekindness, patience, and genuine care we received were beyond anything we expected. They went above and beyond to help my wife and me with her ring, and you could immediately tell this wasn't just about making a sale or completing a repair. They truly cared about us, understood how meaningful the ring was to our family, and treated it like it was their own. The level of service, attention to detail, and genuine kindness they showed us is something you just don't find very often anymore. My wife walked away incredibly happy, and that alone means the world to me. If you're looking for someone you can trust with something precious and sentimental, I wholeheartedly recommend Charlie's Watch Repair. We are incredibly grateful for everything you did for us. 10/10 -- absolutely amazing people and an amazing experience!

I had a citizen eco drive watch (recharges by sunlight) that had been in a drawer over 10 years…read more The battery was dead. I had done a little research and learned it needed a new capacitor. I went into Charlies and was a little skeptical. It had cases of jewelry and watches, but I didn't see a work area. A young lady came out and met me, I showed her the watch told her the problem she said, "it needs a new capacitor". I knew I was in the right place. They even got it fixed faster than they said, I recommend them if you need to have a watch or clock repaired. In fact I will be bringing some old clocks in need of repair! Chris W.

Mason's repaired my engagement ring and wedding ring so that I could wear it again by resizing it…read morefor me since I broke my left ring finger a year and a half before. He also polished it for me making it look so good!!! Thank you for repairing my ring and allowing me to wear it every day now!!!

Took rings here to be sized. This man does excelent work cant tell that they was ever sized and the…read moreprice qas not bad either. If I have any more work done it will be here. When I was calling around at the different jewlery stores in town, everyone said if it can be done this place can do it. They was so right.

These guys are the real deal! Their prices are very reasonable and fixed my situation very quickly…read morewhile I waited and had no problem with me looking over their shoulder. There wasn't any other watch repair in Ft Wayne that I could find. If I lived there, I wouldn't go anywhere else.

Friendly, professional, and fast service. Only watchmaker around (none in Fort Wayne) that had…read morespecialized tool and expertise to change battery in husband's Rolex timepiece. Very, very affordable.​

Update: After…read moreposting my original negative review on July 5th, Stoll & Co. reached out to me directly within a day, to discuss my concerns. They acknowledged that my initial authentication report did not meet my expectations and offered to have the watch returned to them at their expense for a more comprehensive evaluation. The second experience was completely different. They covered all shipping costs, took the time to perform a much more thorough inspection, and provided the detailed breakdown I had originally requested. The follow-up report addressed the authenticity of the individual components in far greater detail and gave me significantly more confidence in their findings. While I still believe the initial service fell short and required me to follow up for updates, I also believe it's important to recognize when a company stands behind its work and makes a genuine effort to correct a mistake. Stoll & Co. did exactly that. No company gets everything right the first time, but how they respond when something goes wrong says a lot about their integrity. In my case, they listened to my concerns, took responsibility, and ultimately delivered the level of service I had expected from the beginning. For that reason, I've updated my review to reflect both my initial experience and the way they resolved it.

I sold an Audemars Piguet ladies watch with the original box through EBay. They made me ship it to…read morethis authentication place Stoll & Co. my customer received the box scratched on the bottom left side. These boxes run anywhere alone without a watch for about $1000! They do not handle your items with respect or care. This is a terrible experience for myself and the buyer or the watch. Beware when sending anything here!

Well kept secrets are sometimes much too well kept. This place is one of them…read more This is a store for professional jewelers. We're talking about the real deal here. The things they sell are helpful to more than professional jewelers. My father, for example, is a botanist who studies mosses. He buys all of his hand lenses here (and then proceeds to wear them around his neck and continually get asked why he's wearing a whistle.) I like them for their beading cord and tool quality. This is the kind of place that is trying to keep itself a secret. THERE IS NO SIGN. Let me repeat that. THIS STORE DOES NOT HAVE A SIGN. They also keep their door locked a lot of the time, so you knock and look somewhat respectable and they let you in. (The store is located right next to the plasma donation place, and they apparently get some interesting characters in.) If you're an artist or a beader or a botanist/entomologist/etc. I highly suggest dropping in sometime. It will be worth your while.

They seem pretty determined to not help out potential customers. I haven't really had an…read moreopportunity to do any business with them--not by my choice. I called them because it said here in a previous review that they do watch repair. It turns out they don't actually do watch repair, they only sell the parts. When I asked if they could recommend a repair person she asked who I was. When I told her my name she told me to just go to my local jeweler...which I'm pretty sure I could have figured out on my own, except I didn't want to do that. Well she refused to tell me of any local shops that work on watches. This must be the only business in Columbus that has more business than they know what to do with--as they sure don't seem very welcoming to new potential business.

I was missing the Tick Tock on my watches, because the batteries stopped. Three watch batteries, to…read morebe exact. A very expensive jeweler upstairs was unable to assist, and informed us it would be $120 per watch to send them out for service (uh, no, crack-smoker). Thank goodness for the little kiosk and the blue-haired gentleman. Dakota had zero issue with battery replacement; quick and easy, and handled with care. Excellent service, with a smile, and 20 minutes later, we were on our way for about $50 total!

Terrific service today. Got a watch for Christmas but needed the band sized…read more Stopped by Dakota and was taken care off. Very friendly and knowledgeable. Thanks

absolutely loved working with Brooke - very knowledgeable and helped us with diamond GIA…read morecertification and microscope details!!! enjoyed the yellow fancy diamond selection - made shopping such a joy!

We went in for a Longines watch we've been eyeing for a while. We knew exactly which one we wanted…read moreand were able to walk out of the store with it. They have a great selection and wonderful people working the store. Austin helped us today and he did a fantastic job. We got in and out in a reasonable time and left very happy. I would definitely recommend this store to anyone looking for a watch or jewelry.

Blue byrd tattoo Wayne Ave has a great inviting atmosphere with very talented artist, VERY…read moreCREATIVE and ARTISTIC minds. Everyone there is so friendly, Shop is ALWAYS CLEAN!. My FAVORITE artist is NICK HARRISON!!, everyone needs get in here , check the place out and get something really cool and original, YOU WONT BE DISAPPOINTED!!.

Took my 16 yr old to the Wayne Avenue location for a helix piercing with Liz. We arrived early and…read moreshe was ready to go. Was patient with my indecisive teenager as she and her older sister debated jewelry choices. She was knowledgeable and gave advice about the jewelry and its warranty and my daughter was surprised at how quickly and easily it was done and minimal the pain was. Would definitely go see Liz again.