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    Jewel-Osco

    2.8 (37 reviews)
    ModerateGrocery
    Open 6:00 am - 12:00 AM (Next day)

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    This is how they looked on Friday, Valentines Day.

    I did go back to Jewel and took the mostly dead roses with me and asked for a refund since they basically only lasted for one day. I'm guessing the roses had been frozen before being put up for sale. The customer service rep said that can sometimes happen in winter and gladly gave me a refund. I moved my rating up because of customer service and the refund but not all the way because it happened in the first place then required another trip for the return.

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    4 months ago

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    1 year ago

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    7 years ago

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    5 years ago

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    4 years ago

    opened a gallon of Jewel milk today which expires in 5 days and it is sour! ZERO STARS.

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    13 years ago

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    8 years ago

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    5 years ago

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    5 years ago

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    12 years ago

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    11 years ago

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    10 years ago

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    8 years ago

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    17 years ago

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    5 years ago

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    14 years ago

    I don't really shop here unless I'm renting a movie at the Redbox and need to grab one or two things. I prefer SuperTarget's prices.

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    15 years ago

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    8 years ago

    Very friendly staff throughout. Store has shelves well stocked always. I'd avoid the pharmacy however and go to Walgreens down the street.

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    10 years ago

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    11 years ago

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    9 years ago

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    Ask the Community - Jewel-Osco

    Review Highlights - Jewel-Osco

    They serve free sample size cups of coffee and there's a few small tables by the coffee station to sit at that are removed from the hustle and bustle of the store.

    Mentioned in 2 reviews

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    Angelo Caputo's Fresh Markets - Lunch meat

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    Angelo Caputo's is a full service grocery store. We were hungry and ordered from the food area…read more They have a salad bar and hot food where they charge by the pound. I ordered the three beef taco dinner and my guest had a Harlem Sandwich which was Italian beef and Italian sausage. Both were delicious. They also have a bar area. After lunch we finished our grocery shopping! My tip, check out the bakery with the homemade Italian cookies and fresh bread!

    Since this location opened just a few blocks from our home, Caputo's quickly became our go-to…read moreneighborhood market. My husband shops there at least three times a week, which says a lot about how much we've relied on it over the years. We genuinely like this store, but lately we've noticed a decline in the quality of the produce. Things like tomatoes appearing shriveled or, at times, even moldy. It's disappointing, especially for a place we trust for everyday shopping. I also attempted to place an order for Easter dinner, something we've done many times in the past. Prices have increased quite a bit, so this year I decided to keep it simple and order just the lamb. The online system didn't allow me to select the date I needed, so I called for help. That's where things became frustrating. I spoke with Chef Jose, and communication was difficult. I asked if he spoke Spanish, since it's my native language and I thought it might help. His response felt dismissive, mentioning he speaks Italian and other things, but the interaction itself came across as borderline rude and unhelpful. That impression was later echoed by the front desk, who suggested I contact another chef. Chef Doug, on the other hand, was the complete opposite. Even though we played a bit of phone tag, he consistently followed up with a helpful and kind attitude, which I truly appreciated. Overall, this is still a market we want to love. It has been part of our routine and community. But between the recent produce issues and inconsistent customer service, it has been a bit disappointing compared to what it once was. I'm hopeful they find their way back to the quality and warmth that made them our favorite local market in the first place. BTW, one must place the order all the way to the paying screen to be able to select the desire pick up date.

    Jewel-Osco - Awwww snap jewel stepping up there craft beer game huh?

    Jewel-Osco

    (49 reviews)

    $$

    Went in to buy the new Starbucks strawberry refresher base. The app said it was in stock and when I…read morewent to check the shelf it wasn't on there so I asked a girl in the aisle and she said she had just grabbed one from the back of store before her shift started so she could buy it and so I asked her if she could grab me one. She went back there and couldn't find it so she asked a few other employees and they said they couldn't find it either. I thought it was odd because the girl told me she had just bought it. At that point I knew they were just hiding it for themselves. The manager on duty said they would get more in a few days so I decided to just wait. Fast forward few days later, I call the store and an employee picks up and I ask if they had it back in stock and they told me in an annoyed tone that they do not carry that product. I told the employee that I knew they carried it because I was in there not long ago and they told me in a rude manner "we have multiple employees looking and they cannot find it". Since I knew where it was I went into the store and saw it sitting on the shelf. This just comes out looking as pure laziness from the employees as well as showing their unwillingness to help and do their jobs. They really need to improve their customer service here.

    5 people working behind Chefs kitchen. 1 male disappears into the stores the others ignore…read morecustomers except for 1. Jewel is overpriced. Don't they understand customers pay the bills. Poor management years ago when I was a manager all hands on deck to process orders.

    Jewel-Osco

    Jewel-Osco

    (56 reviews)

    $$

    Lots of self checkouts at this location. They have a larger produce and bake shop area. Parking lot…read moreset up is 2 rows.

    I'm writing this review after several disappointing shopping trips to the Jewel Osco at 599 E…read moreRoosevelt Rd, Glen Ellyn, IL store and an interaction with a Store Manager named Danny, which unfortunately reflects ongoing issues at this location over the past several months. 1. Chronic Lack of Bagging Support For more than three months, I, along with a host of others I have witnessed, have had to bag our own groceries during visits when the front is overwhelmed by more than 2 lines. There is consistently no one available to assist the cashier, or there is a single person attempting to cover multiple lanes. This isn't an occasional staffing hiccup--it has become the norm. 2. Online Order Shoppers Blocking Aisles Another recurring issue is the number of employees shopping for online orders. Their large gray carts are frequently left in the middle of aisles or in the break in the isles at the end caps causing a serious chokepoint, rather than off to the side, creating obstacles and making it difficult for in‑store customers to navigate. Many times, it feels more like an obstacle course rather than a grocery store. 3. Interaction With Assistant Manager Danny When I asked to speak with a manager to share these concerns, Danny initially acknowledged that the store could do better about calling staff up to the front. However, the conversation quickly shifted in an unhelpful direction. Despite never suggesting that online shopping be eliminated, he repeatedly insisted that "this is the way of things now" and emphasized that online orders weren't going away. My actual point--that in‑store customers should not be inconvenienced by poor cart placement or lack of bagging support--was never meaningfully addressed. When I raised the concern that it seemed like the store prioritized online orders over the customers physically shopping in the store (who often spend more per visit), he offered nothing more than a shrug and a half‑smile. That response made it clear that customer experience and retention were not priorities in this discussion. Bottom Line I've been a long‑time Jewel‑Osco customer, but the combination of ongoing operational issues and the dismissive attitude from management has made shopping here increasingly frustrating. I hope the company takes these concerns seriously, because the current approach is pushing loyal in‑store customers away.

    Jewel-Osco - grocery - Updated May 2026

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