I've never experienced anything like this. I bought a more than a $1000 gold bracelet from Jewel Box (Springfield Mall) and it detached the very next day. They "fixed" it, and it broke again the same day in the different spot. Instead of apologizing or offering a refund, they told me they would "keep fixing it whenever it breaks." No real jewelry company talks like that. This is low-quality, defective jewelry, and I don't trust their products or their honesty anymore. People like me need to know where to buy jewelry safely. Don't let their flashy house décor and display tricks fool you into trusting low-quality products. #ConsumerAlert #BuyerBeware #JewelryWarning #DefectiveProduct #RefundRefused #ExposeScams #UnfairBusiness #SpringfieldVA #SpringfieldTownCenter #DMVBusiness #BadJewelryExperience #ReportBadBusiness #ProtectYourMoney #YouDeserveBetter read more

Jewel Box - Jewelry Near Me - Springfield, Virginia

Bilal is awesome with customers and found me exactly the wedding band i was looking for at an amazing price. I highly recommend this place for all things jewelry. Apparently they can also fix almost any type of jewelry you want fixed. read more

They are crooks and would never get anymore of business. Watch batteries only last 24hrs.

My necklace lobster fastener broke- I'll take back to repair soon. The 10k gold necklace- very good weight and diamon cut is gorgeous. I don't want to loose it. read more

Beware!!! Biee is her name. She tried to charge me $135 to replace 3 watch batteries. The posted sign in store read Watch Battery Replacement $9.99. Once I said she's trying to rip me off . The manager came over explaining the $135 is because the watches are expensive. However he will replace all 3 batteries for a total of $35. I witnessed them try to hustle other people as well. All people of color. I would never return and encourage others to avoid this place. read more

Jewel Box - My Watches - Jewelry Near Me - Springfield, Virginia

Trash. Paid $68 to have my chain repaired for it to come a part the next day. Second time I took jewelry here and this happened. My fault for giving them a second chance their fault for being trash. Go to a real jewelry spot, not this spot. read more

Jewel Box - Jewelry Near Me - Springfield, Virginia

Outstanding job!!! I wanted a halo for my diamond solitaire. I visited other stores in Springfield Town Center, but none were able to provide what I wanted ... at least not until I stopped in the Jewel Box. I explained what I wanted and they said we can make that for you. They took me through every step of the process explaining the design, providing a template of the design and then the creation. When they called to say the ring was ready, I did not know what to expect but I was blown away when I saw it. My ring with the halo of diamonds around the solitaire is beyond description and more than I could have ever asked for or imagined. It is absolutely brilliant in design; the solitaire is 2-karant and with the halo of diamonds now looks like 4-karats. It is definitely a statement piece, and I am so proud to wear it. If you have a vision for loose stones or any piece of jewelry, they can create the design you desire. read more

We came in here on Sunday and purchased a gold chain for our daughters 24k gold and diamond cross. Today is Wednesday and the chain broke and fell off her neck. Thank God we found the cross in her shirt. When we purchased the chain, we specifically asked about the warranty and the gentleman told us it had a lifetime warranty. I came in this afternoon to show the clerk the chain and our paperwork and she was 1) too busy on a personal phone call 2) refused to exchange the chain stating they do not exchange only repair and 3) refused to refund as there are no refunds. In addition, she attempted to keep our paperwork stating they gave us the "store" paperwork! I asked for a manager and she said that there was none available. read more

Jewel Box - Broken necklace after 3 days - store refusal to replace or refund! - Jewelry Near Me - Springfield, Virginia

Mr b hooked me up for my engagement quick to. I walked in told him my budget and boom a ring was in my hand. I got the bug yes and then he insisted that I come back after she said yes with her to size the ring so I don't have to pay extra. Great customer service. read more

I put in a watch which they said needed a capacitor paid 130 for the watch to be fixed. The watch has not been keeping time now it has completely stopped working. I was told to call the owner. I called almost 10 times and received no answers, I am going to take them to small claims court if they do not fix my watch and I think they replaced the stones and it was fake because it was sparkling and now it's just dull read more

My boyfriend and I stopped in quick to see if they were able to shave down underneath the top and bottom prongs of my new ring he had recently gotten me. It kept digging into my finger and became too much to even wear. The guy that helped us was nice; asked if he could show his jeweler the ring after I showed and explained what I needed. When we asked pricing, he said normally they charge $75 but because business was slow today and it was close to closing time, they'd do it for $45 and to come back in 30 min. After he showed his jeweler, he said it would only be 10 min and asked us to wait. While waiting, I went and paid then stood around browsing. Once done, I tried it on and it was completely fixed. No more digging into my poor finger! The jeweler came over and explained he hadn't noticed each prong was actually holding stones on the top and bottom, outer part of my ring and had he noticed prior to me paying, would have charged up to $300. Not sure how that was supposed to make me feel, but I would never even entertain paying that for such a quick fix. Nonetheless, I thanked them and said guess I lucked out paying before he was done. Four stars because I got what I needed done, quickly and not costly (by chance). Would've been 5 stars if I weren't told they would've charged 6xs as much when the time it took and the result was the same regardless of the prongs holding stones...doesn't seem fair. But my experience here wasn't half bad! read more

I bought a necklace on December 24, 2023 as a gift to my wife. My wife didn't like it. I was confident that I can easily return it as is the case in most purchases in America. However, the JEWL BOX people refused either to return. I went for the second time for an exchange, and yet they refused to exchange it for me at the same deal price which I bought the original item. Their customer service is really poor. The person representing the shop at Springfield Mall, even showed me and my wife disrespect. read more

Tried to charge $350 for the same watch on amazon for $50 said rent is expensive let's you know your worth to them I will tell everyone not to go there read more

Jewel Box - Guy said it is his first day needs a sale - Jewelry Near Me - Springfield, Virginia

DO NOT GO THERE Went in today to ask them to size my finger because I recently got engaged and the ring was too big on me. So there was an asain man helping me and told I him someone referred me to you guys to resize my ring. And the manager comes over and I say hello to him and he takes my ring to look at it. With his dirty black fingers touching the ring and the stone. And looks at me and says "is this real?" I said yes!! He goes and this diamond is real? It looks silver. I looked at him and said "this is a vvs1 diamond." He said it looks fake. Then I said you know what can I have my ring back. Said thanks and left. And this happens way too often when jewelers see a young girl with a 3 carat VVS1 diamond. They assume they can rip me off and take the diamond to the "back" to check and switch out your diamond right away. BECAREFUL FROM THOSE THEIFS. I've taken my ring to the best of the best jewelers to clean it for me but unfortunately those high end companies only resize their own customers diamonds. And my fiancé got the ring from NY so ofcourse we didn't want to drive back just to get it resized. If your looking to clean your jewelry or buy any jewelry DO NOT GO HERE. They are scam artists. Terrible customer service and from the looks of it, if I was stupid and young they definitely would've ripped me off on my diamond. Thankfully I went some where else in the mall where they resize your ring INFRONT OF YOU. read more

Jewel Box - TELL EVERYONE TO NOT GO THERE - Jewelry Near Me - Springfield, Virginia

This company is a con. DO NOT purchase anything from them. They took advantage of a young boy who worked hard for his money, gave a bogus receipt & had the audacity to not return his money. I've spoken with my son & advised any company that gives you a 7 day exchange only option, you never patronize. All he was doing was trying to purchase something special for me (his mom) with his hard earned money. He purchased a emerald/diamond (well they said it's real, but we're in the process of appraising it) ring/bracelet. They were unprofessional & come off as scam artists. I warn anyone that shops at Springfield Mall to not patronize this establishment. read more

Jewel box has a great staff and prestigious location! They have done tons of great custom jewelry for me and repairs! They do everything you can think of when it comes to jewelry and it all comes w paper work and appraisals!! Best quality in the east coast and for sure the best prices!! Anything jewelry related I recommend the JEWEL BOX to all my family and friends !! Keep up the good work guys. Special shout out to my personal jeweler at jewel box Mr. Ro super professional and takes great care of his clients!! read more

One word: SCAM. The owner is a liar and a con artist, you aren't getting what you think you are. I picked out my engagement ring (supposedly a .5 carat certified diamond) with my fiancé and after 6 weeks noticed the prongs seeming lose, also some of the gold actually cracked! I brought it back in for repair. He charged $40 and gave it back to me but the band was crooked and the diamond was bent forward. I brought this up and he said since the ring was "so messed up" this was the best he could do. We were told from the beginning that this was a certified diamond. We asked for the certificate several times to which he said he would mail it to us. We never got the certificate, I don't know why he kept stalling to send it. Either he's just a horrible businessman (which we already knew) or selling fake diamonds. 6 weeks after I got the Ring repaired I woke up to see the diamond had fallen out of the setting. I looked everywhere and couldn't find it. Assuming that the ring would be under warranty for being only 3 months old and getting repaired within 6 weeks. I assumed Ike would replace the diamond. After yelling at my fiancé he said it wasn't his problem. I took the ring to some reputable jewelers (Kay and Zales) and they said that the setting was weak and they wouldn't place a diamond on a setting like that. We even called the front desk, not saying who we were, and they said that there was a 6 month warranty on diamonds that they repaired the setting for. However, Ike apparently won't honor this warranty when something actually happens. I have never experienced such bad customer service in my life. He talked to us like dogs on the phone and even said he wouldn't talk to us about the ring but only to my fiancé's parents because he knew them from before. (MY FINACE IS THE PAYING CUSTOMER NOT HIS PARENTS!!) anyways after going back and forth for weeks he said he would give us a new ring with the same diamond clarity and size for half the price we payed for the original ring. We went in today and he showed us the "new ring". my fiancé pointed out it was smaller and cloudier than the last diamond. IKE THEN SAID THAT MY ORIGINAL RING IS ONLY .33 CARATS!!!!!!!Even though when we bought it we were told it was a .5 carat diamond!!! We calmly brought this up and he said " I tried to be nice but now I'll only give you the ring for double the price" We stormed out of there, not putting another dollar into that bottomless pit. PLEASE PLEASE PLEASE go to a real jeweler. Jewel box might seem like a good deal but you get what your paying for! read more

Jewel Box has a great selection of quality jewelry, there is something for everyone here, and the wonderful staff will help you find that.

I had not 1 but 2 wedding bands resized by Ike (sp) He did a great job resizing both of my  very intricate in detail rings.  My husband and I purchased 2 gorgeous enhancers for my solitare, so it needed resizing at the center opening and on the ring itself since it was 2 sizes too large.  His pricing is reasonable and I have since gone back to fix other gold jewlery that has needed repairs. read more

Jewel Box - Jewelry Near Me - Springfield, Virginia

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I swear to god don't go here unless you have at least a hour to kill very unprofessional it took two days to fix my watch and each time I came back at the time they told me it wasn't ready I do not recommend read more

Jewel Box - Jewelry Near Me - Springfield, Virginia

And 1 Star is being generous! Recently had 2 watch batteries replaced. First she quoted $35 apiece & said no thanks & immediately she said $15! Replaced both batteries & one watch stopped 2 hours later. Went in with watch & receipt & told they don't USE that kind of battery so goodbye! I'm a senior citizen with my hand in a cast so I can only assume the old battery was put back in the watch! RIP OFF ARTISTS, unethical & with time hopefully out of business! Twice fooled & never ever again! Next to the better business bureau! STAY FAR AWAY FROM THESE CON ARTISTS! read more

I went here and asked for a quote to get two links removed from my watch. The salesgirl immediately demanded to see my watch and quoted me 15 dollars. It's a nice watch, but not THAT nice, and I wonder why she needed to see the watch to give me a quote. I get the feeling that a Timex would have cost less to fix and the prices are just made up on the spot here. I ended up going to One Hour jewelry repair (next to Target). The people are friendlier and they were five dollars less for the same repair, which took literally seconds, so I'm even more confused as to why the same repair is $5 more at Jewel Box. read more

I just went to this kiosk in the Springfield Mall to have the batteries replaced in my two car remotes. I was charged $15 for each remote. When I went out to my car, neither remote worked and I was unable to get into my car. When I returned and told the clerk, she opened the remotes, tested the batteries and said both batteries were fine. Then she asked me what I wanted her to do? I said I need to get into my car. I asked her if the batteries were upside down and she said no. Then she refused a full refund and only refunded $15 and kept one of the two new batteries that I had already paid for. I called my car dealership and they helped me get into the car and start the it without the keyless remote. I then went to the service department, and they determined that she had indeed installed the batteries upside down. I wasted an hour of my time and did not get a full refund and the problem was that the clerk did not know how to properly install a replacement battery, which is her ONLY job. I would never return to this kiosk, and if I were you, I would avoid it like the plague. read more

As an early Christmas present, my husband special ordered me a 3 carat moissanite with a platinum setting and yellow gold band. From start to finish the service was impeccable and my ring is ABSOLUTELY GORGEOUS and utter perfection!! Ike is the best and treats his customers with the utmost respect and ensures his customers are satisfied and happy. I will definitely be making him my primary jeweler. I recommend him to any and everyone!! read more

They told me it would be seven to ten business days for my jewelry to arrive...however it took far longer.

Horrible customer service. They replaced the battery to find out the watch did not work. In the process of the battery replacement they damages the watch. As my mom was explaining this. The owner got irrate and started belittling my mother and basically told her that her watch was crap and putting his finger in her face. I had to walk out before I was going to punch this guy. Unbelievable. Stay away. Who talks down to customers like that. Stay away read more

Owner was very confident and provided us with a product we agreed upon. We needed our engagement ring resized two sizes and he did a masterful job. We are very satisfied. read more

First of all jewel box is the best jewelry store in the dmv!! Ike the owner who owns a bunch of stores is amazing!! He did a project on my watch that I never thought could be done. He took my tag heuer watch that had a metal band and took it and changed it to a rubber band with the deployment clasp!! And it still has the tag heuer clasp on it. Which is amazing to think i finally got the watch and band the way I always dreamed it would be !! Especially because it was a wedding present from my wife thanks again Ike. read more

I agree with the previous reviewer. Took a ring in to get repaired and it took way longer than they initially said it would. In fact, the ring I ended up with looked entirely different from the one I brought in, with an uneven interior and an oddly cheap sheen, much like the rest of the rather tacky silver jewelry they sell there. When I protested that the ring didn't even resemble the original, expensive piece I had brought in, the couple who runs the place argued that I should have stood over them and watched the repairs if I didn't want to get ripped off. Not recommended. read more

I went to their stand on the ground floor of Springfield Towne Center looking for a tungsten ring for my wedding anniversary. I found one and asked if they do engraving and the sales lady said these are tungsten and can't be a graved. I told her they are sold online with free engraving just about everywhere. But this is an important give and I wanted to see and feel it before making such a purchase. That's when she said she wasn't sure and directed me to the store on the second floor. I went to the store and found the ring I wanted, received a quote with free engraving. I said I would return the next day once I was sure of the size. I came back the next day (Monday) 30 minutes before closing to find the gates were up but the owner was nice enough to let me in and take my order (or so I thought). He told me the ring size was available at his Landmark store, he would pick it up the next day, engrave it and it'll be ready for pick up by Wednesday. Wednesday came so I sent my son to check and it wasn't ready. The engraving machine was broken so it was being sent BACK to the Landmark store and it would be ready Thursday. Thursday came so I sent my other son to check and it still wasn't ready, they said Friday. Friday came and went so I called at 8:00pm and was told I would get a call back in 5 mins. An hour past, so I called and the owner answered. He said it still wasn't engraved, he couldn't find a dealer who would agree to engrave it and tried to sell me the ring without the engraving. If he as a dealer can't find someone to engrave it, how much harder would it be for me as a buyer to find someone? So I asked for a refund. He tried to tell me the ring was special ordered. I told him he didn't tell me that and that it was available. If things had changed he should have contacted me and let me decide if I still wanted the ring. We argued some more and I continued to insist on a refund. So he asked me to give him until Saturday @ 3pm. I reluctantly agreed. I returned Saturday @ 3pm only to find out that they made an error in the engraving and damaged the ring in such a way that you couldn't see what was engraved. They wanted me to still take the ring at a discount. I can't give my husband of 18 years a damaged ring for our anniversary!!! I wonder if this was the issue all along and they were trying to find a way to fix it. The right thing to do would be to take the loss, get another ring just like it and engrave it as promised. Make it right. Obviously not how they operate. Don't waste your money and time. Go to a real jeweler. It may cost more but it'll be worth it. Now I have to figure out a plan B 2 days before my anniversary. read more

I was looking specifically for a long gold chain but no store had the right length. Jewel Box at Springfield was the only place who offered to custom make me a chain the length I want and I could have it this evening! Everyone else would have to order it. I was well taken care of and the service was superb! We'll be back!! read more

Totally amazing.... I initially took my watch to one hour repair and they didn't have the screw.... I found jewel box and called.... He directed me to his store and was very welcoming and extremely nice will come all the time..... read more

In my opinion, IKE is THE best jeweler in the business. He got a pocket watch that hasnt run in over 70 yrs working like new. He repaired my Native America watch band and got that wrist watch running. It hasnt run for over 40 yrs. You need an antique watch working, take ir to IKE. Reasonably priced. read more

I wish I would have seen these reviews before I went here... I just wanted to have the strap on my watched replaced. I already had all of the pieces, I just couldn't do it myself because I didn't have the tools. First, it took 20 minutes. I don't really get watches repaired so I don't know but that seemed a little excessive to pop the two spring bars off and switch the strap. Then, I was charged $10 for this. Maybe I should have asked first... or maybe I should have asked to borrow the tool and did it myself. So, I really wasn't too happy with my experience, but when I get out to my car I found three scratches in the back of my watch. Once again, I probably should I have looked at it more closely, but I didn't expect my watch to be damaged doing a repair like this. I wish I would have just waited for the watch repair place next to Target to open... Lesson learned... Don't waste your time or money. And, for what it is worth, I signed up for yelp just to write this. read more

This is fraud. If there was a zero I would have given it to them, if you buy anything from there they won't fix it or return it. They charge you more and keep your credit card number to use (identity theft). They are rude when asked any questions. The worst service ever I would rather throw my money in the trash than go there soooo baaad read more

I purchased a necklace for my wife on Nov. 19. She had something similar so I went the next day to return it for a lower cost item which is what she wanted. They refused to void the first purchase and let me charge the second one at the lower price, which by the way they raised by $50 the next day from what they quoted me the day before. They have a "no refund" policy, which means what they will only give you a credit for other merchandise in the store, and not refund you for any prior purchase. They don't tell you this...it is printed on the receipt AFTER you make the purchase...too late!. STAY AWAY. Go to a reputable place like Kay Jeweler. Like I told these guys , with me they won the battle, but after posting this, lost the war! Crooks!! read more

Very bad took my ring to get sized not only was the sizing so bad but one of the diamonds came out in the process of sizing and they glued it back. They're not professional. Btw the ring cost me over 3k read more