I like that there isn't assigned seating. Seems way more organized and faster for boarding!…read moreI was lucky to score direct flights to and from Colorado. Not a bad price either! As with any airline, they squish you in there with small seats and literally no way to rest, but the aircraft was clean and the staff were very friendly. They got me there and back safely. Thank you for an uneventful flight!

Amazing... 2 free cocktails ‼ no problems all the way to Miami…read more!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I flew on AA on Dec 17 from ALB to TUS with a change in ORD. The 6:15 am was cancelled due to a…read moremechanical problem--a part had to be flown in. I used a wheeelchair to get to the gate. Although I can walk down to the plane, the attendent suggested that I remain in the wheelchair and I would be boarded early. I want to highly recommend your employee, Bernard. He changed my seat to one closer to the front of the plane and when we had to deplane, he immediately booked me on alternate flights to DC, ORD and TUS. As it turned out, the needed part arrived, the plane flew to ORD and I did not have to go through DC at all. But Brnard was by my side during the whole process. I want you to know that his service was above and beyond what was expected. I hope this letter is put into his employee record for he made my day so much less stressful!

Since American Airlines is touted as one of the biggest in the world, as a consumer I have certain…read moreexpectations such as procedures and processes for when a passenger leaves something of value behind on one of their planes. This is what happened on a recent trip, and what ensued warrants any number of descriptors but for now, I'll use 'a slap in the face' and 'a disgrace.' Picture this: you left a brand new phone worth several hundred dollars on a plane seat largely because you were feeling under the weather. You notice the missing phone only after you return home and it's past midnight. Apparently the airline uses a third party company to handle lost and found, so you file a report as soon as you can, and they tell you it takes up to 30 days (?!) for them to get back. Weeks pass by and no word, and you're left wondering: how and why in the world does it take that long for them to get back to you? Who found my phone and what happened to it? What's American Airlines' actual process for handling and returning (or not returning, in this case) any valuable passengers leave behind on plane seats? Mystery not solved.

Before my flight (UA4786) on 9/22/18, while checking in, Immediately after handing over my ID, the…read morekind staff (1 guy, 1 gal) mentioned that my flight was going to be delayed 19 minutes, making for TIGHT connection in Chicago, and before I could begin to worry, or ask, the WONDERFUL STAFF was analyzing possible alternatives, and within a minute (seemed like seconds), asked me if I'd be willing to change my flights, ensuring my connection in Chicago, and putting me at my final destination only 30 minutes after my original schedule. I wanted to hug them both. What I got today was PEACE OF MIND Apologies from me to the staff, for not getting their names in order to give them specific praise.

Good flight but very young Pilots that had trouble controlling the air craft at times. Outside of…read morethat the customer service off the plane was poor. I found a cell phone in the bathroom and brought it to one of the united lines hoping they would call on the loud speaker saying if anyone lost a phone please come to gate C92 like she should have. Instead the woman huffed and puffed about it and threw the IPhone 8 in the garbage can beside her. It's just sad to see.

Nice airport at the NY state capitol. Thanks to all the airport workers that keep working during…read moregovernment shutdown, check-in was fast and easy. Everyone still in good spirits. Since it is a small airport, navigating to the gate or anywhere is very easy. Terminals are very spacious and there are plenty of food and gifts options. There are more updates coming, especially in terminal A. I saw the newly remodeled section, the layout is relax and open. Another bonus at ALB is, there is a small waiting lot next to the runway where you can watch planes take off. Perfect for aerospace enthusiast

Overall: 6/10 Amenities: 7/10…read moreFlow: 6/10 This airport is is u see a ton of construction and it makes for an ugly and confusing navigation process.

Albany Delta. Bites ass. I showed up to the counter and confirmed my first class ticket. When I get…read moreto the gate it isn't what I ordered. It doesn't matter by the way. If you want to take the flight you eat the errors and hope you can make it ok. As I typed this a fight person wide swiped my arm and didn't say a darn thing. Are consumers helpless? ok don't travel Delta. It's not just Delta!!!

Their planes are bigger than most and they have free entertainment. They also give away free…read moreheadphones so you can watch a movie or show. Their planes are cleaner than most too. I just wish they were more transparent as to why the delay for hours. I didn't arrive home until 3:30am. First plane was delayed and I only had 45 mins for the connecting, which luckily was also delayed. The first plane delay-we were boarded. Then they wanted to check everyone's ID's. No explanation! We ended up being delayed about a half hour. I think it was a passenger that thought she didn't have a seat or something. It was a full plane. The second plane-hours and hours. No idea why. It's just frustrating not knowing why. It was a long day of working then traveling. I was grateful it was delayed so I didn't miss it but it was late and there wasn't anything open at Atlanta Airport at that hour. I ended up landing home in the wee hours and having to scrape ice and snow off my car. Just a bad trip. I'd fly Delta again because their planes are cleaner and a bit more roomy but they need to work on communicating the reasons for delays.

Courteous, on time, clean car. David was very professional and even showed up early when I…read morecontacted him. Would definitely use this company again and again!

I want to add my voice to the many complimenting the excellent service provided by Namas Car…read moreservice. We had a very early flight from JFK in February that was adjusted to an earlier time at the last minute by the airline due to weather. Michael and Jose did not flinch, they updated our pickup time from 2am to 1am and Jose was an absolute pleasure to travel with. We were lucky enough to ride with Jose both ways and the whole car service experience made our vacation that much more stress free and enjoyable. Jose even braved a treacherous and long sheet of ice and snow helping us get our suitcases from the car to the house upon our return to Albany. This is the way to go if you need a car service.

John is a very good communicator. He responds quickly, with details, and made me feel very secure…read moreabout when and where he would pick me up. He is nice, a safe driver, and is good with either conversing or driving in silence. He got me from Albany airport to a small, not-easy-to-find-in-the-dark country house in Vermont in a few hours. I recommend him highly.

I booked him to pick up my mom to the airport for her vacation. He was prompt and very…read moreprofessional. Would totally recommend. 10 out of 10!! Thanks Big John. Very reliable. If you absolutely have to be somewhere, he's your man.

This time, I had to rely on alternative transportation for personal reasons to visit my kid in…read moreMass. It came down to either taking Amtrak- which would've been fun or going this route. I chose the second. This Greyhound station has a spacious waiting area, destination signs are clearly visible so you know where you're headed and there's a ticket kiosk and one lonesome ticket agent at the desk. Listen, this station isn't attractive at all- but the driver was friendly, the ride was incredibly smooth and I made it from point A to point B AND BACK safely. That's what really matters. Thank you!

The place is basically identical to another station which is in same place & it's unbelievable how…read moreGreyhound let it go as it did & UTTERLY DISGRACEFULLY WRONG! Terminal has no restaurant in there, no dispatcher to announce which gates to go & such & only decent thing about this is a garage for the station (unclear if only Greyhound/Flixbus or what) & besides two in sidebar other crew is Vermont Translines as well terms of other service available. Sadly you know.