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    United Airlines

    2.1 (20 reviews)
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    Ask the Community - United Airlines

    American Airlines - Dirty tissue stuck to the pamphlet

    American Airlines

    1.9(17 reviews)
    0.0 mi

    Since American Airlines is touted as one of the biggest in the world, as a consumer I have certain…read moreexpectations such as procedures and processes for when a passenger leaves something of value behind on one of their planes. This is what happened on a recent trip, and what ensued warrants any number of descriptors but for now, I'll use 'a slap in the face' and 'a disgrace.' Picture this: you left a brand new phone worth several hundred dollars on a plane seat largely because you were feeling under the weather. You notice the missing phone only after you return home and it's past midnight. Apparently the airline uses a third party company to handle lost and found, so you file a report as soon as you can, and they tell you it takes up to 30 days (?!) for them to get back. Weeks pass by and no word, and you're left wondering: how and why in the world does it take that long for them to get back to you? Who found my phone and what happened to it? What's American Airlines' actual process for handling and returning (or not returning, in this case) any valuable passengers leave behind on plane seats? Mystery not solved.

    No customer service at all. Save yourself the headache. If you dare to fly this debacle of an…read moreairline I highly suggest purchasing Allyz trip insurance.

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    American Airlines - This is the floor they insist you put your bags on!

    This is the floor they insist you put your bags on!

    American Airlines - The floor where you have to place your bags

    The floor where you have to place your bags

    American Airlines - The seat pocket in front of me was filthy

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    The seat pocket in front of me was filthy

    Budget Rent A Car - Abbas taking great care of folks at the counter

    Budget Rent A Car

    1.5(58 reviews)
    0.1 mi

    Great vehicle, superb staff, and on the highway in 15 minutes…read more Really enjoyed my experience renting from Budget at Albany Airport. The stations are across from baggage claim. Easy and simple. After a belligerent customer tried to parse and debate the language of contract terms, a rep named Abbas got to us and was super friendly and helpful. Gave my reservation package that I confirmed a couple days prior, received my car, and learned it was a level better than expected. Very helpful for this trip. A quick four minute walk across to the parking facility and I was literally on the highway within 20 minutes of stepping up to the counter. Vehicle was clean and ready to go. Minor scuffs in a couple spots, which is normal for a rental in my experience. Ran well and like the drive for a large SUV. Return exchange was super smooth with no lines. The Budget rep was friendly, and I saw the folio receipt in my email within minutes. We were in line for flight check-in within 10 minutes of pulling in to return the car. Reviewed my receipt and no surprise fees. Bonus points from reserving from my Alaska Airlines account, too. Boom. I'll use these folks again next time.

    Dropped my rental off a half hour earlier than expected drop off to get on my 8 am flight with a…read morefull tank of gas, budget says I dropped off at 151 in the afternoon and charged me for an extra day and a late fee so took an extra 124.00 off my credit card, now fighting to get my money back. I was back in Tennessee at 1:00 . just crazy

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    Budget Rent A Car
    Budget Rent A Car
    Budget Rent A Car - Blown tire that was completely bald

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    Blown tire that was completely bald

    United Airlines - airlines - Updated May 2026

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